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-   Marriott | Marriott Bonvoy (https://www.flyertalk.com/forum/marriott-marriott-bonvoy-766/)
-   -   The Marriott Bonvoy App - discussion thread (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/1952387-marriott-bonvoy-app-discussion-thread.html)

Keyser Sep 28, 2019 9:52 pm

same here....had to uninstall & download the app again....

kaizen7 Sep 30, 2019 3:09 am

https://cimg1.ibsrv.net/gimg/www.fly...bd5052c1ad.png

Does that "Request upgrade please" option make any difference with hotels upgrade?
And also I can see this on apps booking but somehow cant see them in web booking.

bhrubin Sep 30, 2019 9:26 am


Originally Posted by kaizen7 (Post 31577818)
https://cimg1.ibsrv.net/gimg/www.fly...bd5052c1ad.png

Does that "Request upgrade please" option make any difference with hotels upgrade?
And also I can see this on apps booking but somehow cant see them in web booking.

i doubt it makes much difference. Since everyone requests an upgrade!

WillBarrett_68 Sep 30, 2019 11:16 am


Originally Posted by kaizen7 (Post 31577818)
https://cimg1.ibsrv.net/gimg/www.fly...bd5052c1ad.png

Does that "Request upgrade please" option make any difference with hotels upgrade?
And also I can see this on apps booking but somehow cant see them in web booking.

Where are you seeing this screen? I can get something similar in My account -> Settings (gear icon) -> Manage profile -> Room preferences but it's not exactly the same.

kaizen7 Sep 30, 2019 2:21 pm

IOS Marriott Bonvoy apps on your booking confirmation page.
Not from member preferences.

No idea if Android version have this as well

I cant find this option if I made the reservation through the website

Web reservation have "choose room features" which have pretty much all the options here except the last 4 options.

Interesting they put this on apps yet none on web.
Perhaps they deliberately hide this option so only people who actually read all their options could score one! :D

margarita girl Sep 30, 2019 6:09 pm


Originally Posted by kaizen7 (Post 31579968)
IOS Marriott Bonvoy apps on your booking confirmation page.
Not from member preferences.

No idea if Android version have this as well

I cant find this option if I made the reservation through the website

Web reservation have "choose room features" which have pretty much all the options here except the last 4 options.

Interesting they put this on apps yet none on web.
Perhaps they deliberately hide this option so only people who actually read all their options could score one! :D

All I’m getting on my iOS app is Towels, Bedding/Pillows and Bath Amenities. I’ve never seen that Upgrade option.

kaizen7 Oct 1, 2019 1:24 pm

On the booking confirmation page ?

SpeedyDelivery Dec 23, 2019 10:10 am

iOS/iPadOS apps now allow searching multiple rates at once
 
The latest revisions to the Apple Marriott apps allow you to search multiple rates at once. It's getting closer to the old spg.com functionality and will save me a lot of time.

Hoping they will roll out this feature to web interface soon.

Zorak Dec 26, 2019 12:24 am


Originally Posted by SpeedyDelivery (Post 31869478)
The latest revisions to the Apple Marriott apps allow you to search multiple rates at once. It's getting closer to the old spg.com functionality and will save me a lot of time.

I just noticed this in the Android app as well.


Originally Posted by SpeedyDelivery (Post 31869478)
Hoping they will roll out this feature to web interface soon.

+1

mhdena Dec 26, 2019 10:49 am


Originally Posted by mhdena (Post 31543514)
Android app (Pixel 3XL) not showing Certificates below Suite Night Awards.

iphone app no problem.

I noticed this back in March, called and was told they are working on it. Called today clueless lady said they are still working on it though she's not sure what they are working on.

Anyone else not seeing the Certificates in an Android app?

Any progress on this?

Antarius Dec 26, 2019 11:37 am


Originally Posted by mhdena (Post 31877894)
Any progress on this?

I do not see them either.

voweffekt Dec 27, 2019 10:45 am

Marriott Bonvoy App Experiences
 
Besides the occasional shutdown, any interesting or odd experiences with the app?

Here are a couple of mine:
1: I've received late messages about upgrades. One message came 6 hours after check-in, about 8:30pm (You've been upgraded! Check the front desk. It was just a note about the fact that i received a "preferred room on a higher floor" but was not a new upgrade" At another stay I received the same in-app upgrade notice on the second day of a stay (different property).

2: The chat feature has been helpful with getting specific rooms the day in advance of arrival. Chat opens up with OLCI.

3: It depends on the property, some app requests are processed quickly, others take a day or so to respond.

zzap Dec 28, 2019 7:42 am

Has anyone experienced (phantom) changes in the number of guests in bookings on the Bonvoy app? I am currently staying at the Marriott Taipei and noticed in the app my booking now lists 3 guests — even though I definitely booked for two and presented as two guests at check in — and the fee estimate includes an NT$1,600 “additional person fee” for this mysterious third guest.

I messaged the property via the Bonvoy app asking what was going on and their response was that is must be a “system error” in the app:

https://cimg9.ibsrv.net/gimg/www.fly...222279bcf.jpeg

margarita girl Dec 28, 2019 3:51 pm


Originally Posted by zzap (Post 31883246)
Has anyone experienced (phantom) changes in the number of guests in bookings on the Bonvoy app? I am currently staying at the Marriott Taipei and noticed in the app my booking now lists 3 guests — even though I definitely booked for two and presented as two guests at check in — and the fee estimate includes an NT$1,600 “additional person fee” for this mysterious third guest.

I messaged the property via the Bonvoy app asking what was going on and their response was that is must be a “system error” in the app:

Happens to me if I add a second name to the reservation.

TGLoyalty Jan 24, 2020 4:31 pm

Does anyone seem to have an issue with upcoming reservations showing in the app (iPhone)?

rather annoyingly doesn’t show the mobile checkin pop up either.

I’ve tried logging out and back in and even deleting the app, restarting phone and redownloading so don’t think the issue is my side (unless you have more ideas)


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