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Anyone else notice that trying to book Rewards Points stays via the app now redirects to a pop-up of Marriott.com? Which then makes you resign in to your account. You can't book Rewards stays directly in the app anymore.
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On the My Account page in the mobile app, status has changed from "Platinum Premier Elite" to "Platinum Premier Referral." What's that about?
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Originally Posted by BudgetJetsetter
(Post 30713237)
I am in NYC. I’m booking hotels for China and the app suggests Chinese restaurants nearby as local landmarks and the actual cities don’t even appear in the search results until you add “China” after Beijing and Shanghai. Searching for “Dublin” yields Dublin, PA as the top result with the city in Ireland appearing nowhere.
https://cimg4.ibsrv.net/gimg/www.fly...9b2f49e213.png https://cimg5.ibsrv.net/gimg/www.fly...cd4940dbe1.png |
Originally Posted by CPRich
(Post 30739154)
Mine shows none of that. Both the Marriott and SPG apps, with or without dates, guest #'s, special rates, etc.
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I also kept getting the connection problem error. It was fixed by signing out and in again - the problem was that it took me a while to find where to sign out in the app.
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Dear Marriott,
Your app is a literal piece of sh*t. You should be embarrassed at the ineptitude of all things IT at your company. That is all. |
Bonvoy App
This week’s Monday 1 night stay has posted with points in Activity section but the dial-tracker nights listed remained the same though the points summary updated correctly. Update: Fixed now. |
Bonvoy iPhone App errors
I keep getting a red bar along the top with the message "Request failed: bad request (400)". Everything else seems OK. It was an automatic upgrade from the previous MR App
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I’m getting exactly the same |
Hey, in the old MR app it used to be an error message about there being no connection (when there of course was a connection) in the red bar, so it really is an upgrade! |
Personally, I fail to see the point of Marriott, er, Bonfire, having an app at all. What's wrong with a light-weight mobile-friendly web page?
I might possibly see for the mobile key thing, BUT I've never stayed at a hotel where it actually worked/was enabled. Just stayed at a 2-month old TPS (very impressed) with prox keys, but no mobile key available. |
I've got an issue and a question.
First, the app does not work on my MediaPad tablet - it shows the welcome screen and just does not go any further. It works fine on my Galaxy A5 phone though The question is: how can you use the app to book the rates that show under the "Deals & Packages" tab on the website? |
Reservation Cancellation on Mobile App not Emailed
I have made a couple points advance reservations on my mobile application and have since cancelled them both on mobile app. However I have not received any cancellation emails. I did receive confirmation emails for the PA bookings - just not the cancellations. I have made screen captures of the cancellations from my mobile app. Should I be concerned? thanks in advance! |
Originally Posted by theOtherHolmes
(Post 30848374)
I have made a couple points advance reservations on my mobile application and have since cancelled them both on mobile app. However I have not received any cancellation emails. I did receive confirmation emails for the PA bookings - just not the cancellations. I have made screen captures of the cancellations from my mobile app. Should I be concerned? thanks in advance! reservation confirmation number cell phone model APP version Best Regards, Christina Zhou Specialist, Social Media Marriott International [email protected] |
Another bug in the system
i have a similar situation—-I cancelled 2 reservations last week, one using points and the other using my AMEX free night certificate. I received an email confirm for the points cancellation and a return of my points but no email nor my certificate back for the other reservation. I can see both cancellations in my account but I am still missing my free night certificate and now with the category changes on the 5th, I’ll be screwed out of making my reservation at my preferred hotel. Called customer service last week but they still haven’t been much help. Anyone else encountered the same issue or has Marriott “stolen” my certificate?? |
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