Canadian Courtyards give $10 CAD not USD in F&B credit as Platinum Welcome Amenity
Feb 11, 2019, 4:50 am
#91
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Join Date: Aug 2005
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Sorry for the delay in reporting back.
When I first used the 10$ credit at the Courtyard Downtown Toronto, the credit was indeed applied for only 10 CAD. After a discussion with the hotel duty manager, the credit was changed to 13 CAD per day.
For the rest of the 8-day stay, the 13 CAD credit was applied daily.
When I first used the 10$ credit at the Courtyard Downtown Toronto, the credit was indeed applied for only 10 CAD. After a discussion with the hotel duty manager, the credit was changed to 13 CAD per day.
For the rest of the 8-day stay, the 13 CAD credit was applied daily.
Feb 12, 2019, 9:05 am
#92
Suspended
Join Date: Jun 2005
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Posts: 6,334
Sorry for the delay in reporting back.
When I first used the 10$ credit at the Courtyard Downtown Toronto, the credit was indeed applied for only 10 CAD. After a discussion with the hotel duty manager, the credit was changed to 13 CAD per day.
For the rest of the 8-day stay, the 13 CAD credit was applied daily.
When I first used the 10$ credit at the Courtyard Downtown Toronto, the credit was indeed applied for only 10 CAD. After a discussion with the hotel duty manager, the credit was changed to 13 CAD per day.
For the rest of the 8-day stay, the 13 CAD credit was applied daily.
Feb 13, 2019, 3:04 am
#93
Join Date: Apr 2005
Location: Bern, Swiss-o-land
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Feb 18, 2019, 9:24 pm
#94
Join Date: Apr 1999
Location: Montréal, Canada
Posts: 1,610
A DP. I recently stayed at the CY at Istanbul Ataturk Airport. The $10 USD F & B voucher was credited to my folio at 52 TRL, very close to the official exchange rate. So there definitely are properties that know how to follow the protocol without trying to gouge their guests.
Jul 4, 2022, 10:05 am
#95
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,640
F&B credit at Canadian Courtyard/AC - $10CAD or CAD equivalent to $10USD?
Stayed at two Courtyards in Montreal in past year. Both provided $10CAD instead of $10USD F&B credit.
Humaniti Montreal took $10CAD off my restaurant charge.
Any experience with other Canadian properties?
Not a big deal with a one night stay but when staying 2 ppl for 5 nights, it starts adding up.
Humaniti Montreal took $10CAD off my restaurant charge.
Any experience with other Canadian properties?
Not a big deal with a one night stay but when staying 2 ppl for 5 nights, it starts adding up.
Last edited by seawolf; Jul 4, 2022 at 11:18 am
Jul 4, 2022, 11:13 am
#96
Join Date: Dec 2013
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seawolf I don't stay in many CYs in Canada but CY Ottawa East only gave me 10 CAD. I faced this situation in 2018 shortly after the rollout of the benefit and had an argument with them, I assumed it was a new thing so I gave them some slack in the end. Then upon returning in 2021 nothing had been fixed. Same problem at CY YYZ.
Jul 4, 2022, 4:50 pm
#97
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Join Date: Jun 2010
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Stayed at two Courtyards in Montreal in past year. Both provided $10CAD instead of $10USD F&B credit.
Humaniti Montreal took $10CAD off my restaurant charge.
Any experience with other Canadian properties?
Not a big deal with a one night stay but when staying 2 ppl for 5 nights, it starts adding up.
Humaniti Montreal took $10CAD off my restaurant charge.
Any experience with other Canadian properties?
Not a big deal with a one night stay but when staying 2 ppl for 5 nights, it starts adding up.
seawolf I don't stay in many CYs in Canada but CY Ottawa East only gave me 10 CAD. I faced this situation in 2018 shortly after the rollout of the benefit and had an argument with them, I assumed it was a new thing so I gave them some slack in the end. Then upon returning in 2021 nothing had been fixed. Same problem at CY YYZ.
David
Jul 4, 2022, 4:55 pm
#98
Join Date: Dec 2007
Location: SFO
Posts: 4,916
Raise hell next time at a CA (Canadian) CY. Here's a clip from the Bonvoy's Terms and Conditions 4.3.c (https://www.marriott.com/loyalty/ter...ult.mi#elite):
Clearly says "U.S. $ F&B Credit per night". And if they don't, ask for and get your $50 USD.
David
Clearly says "U.S. $ F&B Credit per night". And if they don't, ask for and get your $50 USD.
David
Jul 4, 2022, 5:02 pm
#99
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Jul 5, 2022, 4:01 pm
#101
Join Date: May 2001
Location: Vancouver, BC, Canada
Programs: AC SE100K MM, Bonvoy Lifetime Titanium, Accor Diamond, National Emerald Club Exec Elite
Posts: 1,085
I’ve had this happen a few times, but once I point out that the terms say US equivalent I have never had a hotel refuse to to give it to me.