Canadian Courtyards give $10 CAD not USD in F&B credit as Platinum Welcome Amenity
Jan 20, 2019, 5:03 pm
#46
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,276
The three brands with this benefit are Courtyard, AC Hotels and MOXY. So far, Canada has just one AC Hotels property and no MOXY property.
If you've stayed at Courtyard or AC Hotels in Canada as Platinum Elite guest since August 19, 2018, what was your experience? Do the two reports of "shortchanging/lowballing" in this thread represent the exception or the rule?
Jan 20, 2019, 5:13 pm
#47
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
But I’m not staying at a Courtyard to find out.
Jan 20, 2019, 6:46 pm
#48
Join Date: Apr 2005
Programs: Starwood:Lifetime Platinum, Air Canada:Basic, Asiana:Lifetime Diamond Plus, ANA: Basic
Posts: 980
I am pretty happy that my base points earned on room rate in Canada is based in Canadian dollars and not discounted into US dollars before credited to me. It makes tracking easier and I like it where it is now.
Strictly following the rules means not only the Food and Beverage credit is uneven - goes up and down depending on currency of the day. It also means the stay base rate will need to converted to US currency and goes up and down too making tracking credit points more difficult. Then we're going to have the same thread saying "Canada dollar and US dollar is on par and I only got 80% of the points!"
Because right now, both the food and beverage credit and night base rate is locked-in at 1-1 with US dollar, I am satisfied on the current state. So I am against changes.
If there are lots of complains about this, I support Marriott to change the Terms and Conditions to indicate make a update to exclude Canadian properties in the US equivalent and lock-in the ratio as 1-1 for calculations for Food and Beverage credit and base-stay points.
Jan 20, 2019, 7:34 pm
#49
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
It's also quite ridiculous in partially following the Terms and conditions only when it is in my favor but not follow them if it is not in my favor.
I am pretty happy that my base points earned on room rate in Canada is based in Canadian dollars and not discounted into US dollars before credited to me. It makes tracking easier and I like it where it is now.
Strictly following the rules means not only the Food and Beverage credit is uneven - goes up and down depending on currency of the day. It also means the stay base rate will need to converted to US currency and goes up and down too making tracking credit points more difficult. Then we're going to have the same thread saying "Canada dollar and US dollar is on par and I only got 80% of the points!"
Because right now, both the food and beverage credit and night base rate is locked-in at 1-1 with US dollar, I am satisfied on the current state. So I am against changes.
If there are lots of complains about this, I support Marriott to change the Terms and Conditions to indicate make a update to exclude Canadian properties in the US equivalent and lock-in the ratio as 1-1 for calculations for Food and Beverage credit and base-stay points.
I am pretty happy that my base points earned on room rate in Canada is based in Canadian dollars and not discounted into US dollars before credited to me. It makes tracking easier and I like it where it is now.
Strictly following the rules means not only the Food and Beverage credit is uneven - goes up and down depending on currency of the day. It also means the stay base rate will need to converted to US currency and goes up and down too making tracking credit points more difficult. Then we're going to have the same thread saying "Canada dollar and US dollar is on par and I only got 80% of the points!"
Because right now, both the food and beverage credit and night base rate is locked-in at 1-1 with US dollar, I am satisfied on the current state. So I am against changes.
If there are lots of complains about this, I support Marriott to change the Terms and Conditions to indicate make a update to exclude Canadian properties in the US equivalent and lock-in the ratio as 1-1 for calculations for Food and Beverage credit and base-stay points.
Last edited by MasterGeek; Jan 20, 2019 at 9:19 pm
Jan 20, 2019, 8:39 pm
#50
Join Date: Apr 2005
Programs: Starwood:Lifetime Platinum, Air Canada:Basic, Asiana:Lifetime Diamond Plus, ANA: Basic
Posts: 980
Any Canadians members experience conversion to USD on points earned in their hotel base stay in Canada? If so, when did it start?
Jan 20, 2019, 8:39 pm
#51
Join Date: Feb 2015
Posts: 188
because that’s how the whole system is based. Any Marriott hotel in the world is exchanged into US funds to award points. Not sure what hotel this person is staying at that awards points in CAD... but I have a feeling it’s an inability to do math more than anything.
Jan 20, 2019, 8:50 pm
#52
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Which other countries are giving you this? I’m in Vietnam right now where 1 USD = 23,192 VND. Would be nice if that posted at par! LOL
Jan 20, 2019, 9:12 pm
#53
Join Date: Oct 2002
Location: Here there everywhere
Programs: Bonvoy Lifetime Titanium, Hilton Diamond, IHG Plat, BA Silver, Aegean Gold, Aeroplan 25k, AA EXP
Posts: 2,829
Jan 20, 2019, 9:19 pm
#54
Join Date: Aug 2010
Location: YYZ
Programs: HH Diamond, IHG Platinum, MR Gold, Aeroplan 25K
Posts: 142
This is past the point of just not knowing what one is talking about,. Marriott, SPG, Bonvoy, etc. pay out points based on USD spend. I have had hundreds of stays at numerous Canadian properties, because well, I live in Canada, and this is how it works,
I am really not sure what yeunganson is attempting to accomplish at this point,
.
Perhaps one of the Lurkers can chime in on the actual issue of the benefit being $10 USD rather than $10 CAD?
I am really not sure what yeunganson is attempting to accomplish at this point,
.
Perhaps one of the Lurkers can chime in on the actual issue of the benefit being $10 USD rather than $10 CAD?
Last edited by DavefromSt.Vital; Jan 20, 2019 at 9:34 pm
Jan 20, 2019, 9:29 pm
#55
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,201
Let's move on. OP is right.
The people against OP clearly don't understand program rules, basic tenets of math, or financial laws.
We are circling the drain and wasting everyone's time who is sane
The people against OP clearly don't understand program rules, basic tenets of math, or financial laws.
We are circling the drain and wasting everyone's time who is sane
Jan 21, 2019, 11:23 am
#56
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
This is past the point of just not knowing what one is talking about,. Marriott, SPG, Bonvoy, etc. pay out points based on USD spend. I have had hundreds of stays at numerous Canadian properties, because well, I live in Canada, and this is how it works,
I am really not sure what yeunganson is attempting to accomplish at this point,
.
Perhaps one of the Lurkers can chime in on the actual issue of the benefit being $10 USD rather than $10 CAD?
I am really not sure what yeunganson is attempting to accomplish at this point,
.
Perhaps one of the Lurkers can chime in on the actual issue of the benefit being $10 USD rather than $10 CAD?
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Jan 21, 2019, 3:15 pm
#57
Suspended
Original Poster
Join Date: Feb 2017
Posts: 56
Seems to me like the terms and conditions say it is based upon US$10 and not based on any other local currency, so if I were sent an issue of this type, I would be following up with the Hotel Performance team.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Jan 24, 2019, 7:39 am
#58
Join Date: Oct 2002
Location: Here there everywhere
Programs: Bonvoy Lifetime Titanium, Hilton Diamond, IHG Plat, BA Silver, Aegean Gold, Aeroplan 25k, AA EXP
Posts: 2,829
Courtyard Montreal DT is also an offending property.
It’s kind of ironic because the voucher says at the bottom
”Hotels outside the US convert to local currency, equivalent to US$ amount”
Restaurant told me it would only be 10 USD if I decided to pay by credit card and pay in USD. I did ask why it wasn’t an amount around 13 CAD but nobody (wanted to?) understand the amount - in fact I actually believe they thought I was trying to short change them.
Reception told me I was the first one to bring this issue up (really?) and that the voucher said $10 so it was 10 CAD not USD. When I tried to explain that in Europe they convert the 10USD to Euro equivalent it kind of fell back to the fact that Canada uses dollars and that it’s 10 dollars.
Issue will be brought to the manager’s attention but my next step will be to invoke the platinum guarantee as it was only partially fulfilled on their side. Have a stay planned at the AC, but other than that won’t stay at any of these properties again as don’t feel like being short changed and debating published benefits.
It’s kind of ironic because the voucher says at the bottom
”Hotels outside the US convert to local currency, equivalent to US$ amount”
Restaurant told me it would only be 10 USD if I decided to pay by credit card and pay in USD. I did ask why it wasn’t an amount around 13 CAD but nobody (wanted to?) understand the amount - in fact I actually believe they thought I was trying to short change them.
Reception told me I was the first one to bring this issue up (really?) and that the voucher said $10 so it was 10 CAD not USD. When I tried to explain that in Europe they convert the 10USD to Euro equivalent it kind of fell back to the fact that Canada uses dollars and that it’s 10 dollars.
Issue will be brought to the manager’s attention but my next step will be to invoke the platinum guarantee as it was only partially fulfilled on their side. Have a stay planned at the AC, but other than that won’t stay at any of these properties again as don’t feel like being short changed and debating published benefits.
Jan 24, 2019, 7:57 am
#59
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Jan 24, 2019, 9:47 pm
#60
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
Courtyard Montreal DT is also an offending property.
It’s kind of ironic because the voucher says at the bottom
”Hotels outside the US convert to local currency, equivalent to US$ amount”
Restaurant told me it would only be 10 USD if I decided to pay by credit card and pay in USD. I did ask why it wasn’t an amount around 13 CAD but nobody (wanted to?) understand the amount - in fact I actually believe they thought I was trying to short change them.
Reception told me I was the first one to bring this issue up (really?) and that the voucher said $10 so it was 10 CAD not USD. When I tried to explain that in Europe they convert the 10USD to Euro equivalent it kind of fell back to the fact that Canada uses dollars and that it’s 10 dollars.
Issue will be brought to the manager’s attention but my next step will be to invoke the platinum guarantee as it was only partially fulfilled on their side. Have a stay planned at the AC, but other than that won’t stay at any of these properties again as don’t feel like being short changed and debating published benefits.
It’s kind of ironic because the voucher says at the bottom
”Hotels outside the US convert to local currency, equivalent to US$ amount”
Restaurant told me it would only be 10 USD if I decided to pay by credit card and pay in USD. I did ask why it wasn’t an amount around 13 CAD but nobody (wanted to?) understand the amount - in fact I actually believe they thought I was trying to short change them.
Reception told me I was the first one to bring this issue up (really?) and that the voucher said $10 so it was 10 CAD not USD. When I tried to explain that in Europe they convert the 10USD to Euro equivalent it kind of fell back to the fact that Canada uses dollars and that it’s 10 dollars.
Issue will be brought to the manager’s attention but my next step will be to invoke the platinum guarantee as it was only partially fulfilled on their side. Have a stay planned at the AC, but other than that won’t stay at any of these properties again as don’t feel like being short changed and debating published benefits.