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Marriott Bonvoy? (Potential new program leak)

Marriott Bonvoy? (Potential new program leak)

Old Nov 24, 18, 4:57 pm
  #46  
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Originally Posted by bhrubin View Post
Iíll always think of you as Nickel at the very least.
Well, there's my alter ego...

Front Desk II: How can I help you?

Alter Me: Kal-El, Kryptonian dude.

David
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Old Nov 24, 18, 5:01 pm
  #47  
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Originally Posted by dayone View Post
Hopefully, Titanium is just a placeholder. My suggestion is Gold> Platinum> Premier> Ambassador.
I suspect there are more people who know a premier ranks above an ambassador -- in the correct usage of the words -- than who knows titanium is less valuable than platinum.
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Old Nov 24, 18, 5:02 pm
  #48  
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It will be interesting to see what Chase and American Express do in January, as they will presumably need to re-issue new cards with the new name. It's weird to still see SPG branding on credit cards.
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Old Nov 24, 18, 6:16 pm
  #49  
 
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Bonvoy?! Rofl. What a name. Uh vey. I'm sure a millennial came up with that.

Looks like I'll be Titanium Elite level for life... that at least is memorable and real word. And shorter than its predecessor.
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Old Nov 24, 18, 6:27 pm
  #50  
 
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I'm not aware the computer system shows a hotel our lifetime status. I believe it only shows "current' status...P6, X4, etc. There's no designation for lifetime status that I have seen on any screen during the check-in process. So how does a hotel know who is lifetime "x" vs current-year "x" status? Is anyone sure they can see this information?

People are commenting that this should (or may) help with upgrade priority at hotels. It would be nice if Marriott showed this to the hotel staff, but again, I've never seen any lifetime designation on the screen.

-RM
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Old Nov 24, 18, 6:34 pm
  #51  
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Originally Posted by RobOnLI View Post
I'm not aware the computer system shows a hotel our lifetime status. I believe it only shows "current' status...P6, X4, etc. There's no designation for lifetime status that I have seen on any screen during the check-in process. So how does a hotel know who is lifetime "x" vs current-year "x" status? Is anyone sure they can see this information?

People are commenting that this should (or may) help with upgrade priority at hotels. It would be nice if Marriott showed this to the hotel staff, but again, I've never seen any lifetime designation on the screen.

-RM
Does anyone have a screenshot of what a front desk agent sees? Obviously, you may have to redact identifying information.
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Old Nov 24, 18, 6:44 pm
  #52  
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Originally Posted by bhrubin View Post


People are throwing their hands up over nonsense then. These complaints absolutely qualify as the ďnoise on the fringeĒ to which Sorenson was referring. There is almost no impact here to the program name or labels, but people are complaining anyway. Whiners gonna whine.

While they are complaining about the Bonvoy program name, Iíll be more interested in Marriott getting the IT right. That actually matters and has impact. They can call it Oz or Wakanda for all I care as long as my elite status and benefits are better delineated for me to enjoy.

While they are complaining about the Titanium label, Iíll be thankful that 75 nights has an actual and recognized status name thatís obviously distinct from and receives higher priority than Platinum. That actually matters and has impact. Iíll let you and everyone else worry about the commodities pricing and/or how much it reminds you of your golf game.

Iím very happy that what Iíve always called Ambassador status is finally legitimized publicly as the actual status tier Iíve always known it was. Itís not just about having an Ambassador; itís also about having Ambassador status. Marriott learned a lesson from the rare elite recognition SPG mistake. That actually matters and has impact.

Amen

I agree with almost everything


That said, I believe Marriott really overthought thisó

Marriott Preferred Guest would have been simple, inclusive and would have saved them a lot of 💰

Oz would have been pretty cool too
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Last edited by damon88; Nov 24, 18 at 7:06 pm
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Old Nov 24, 18, 6:51 pm
  #53  
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If they stick with it, this will be known as the Bonvoy Age.
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Old Nov 24, 18, 7:03 pm
  #54  
 
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So I'm going from LifePlat to LifeTit? I'm not sure I like that.
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Old Nov 24, 18, 7:03 pm
  #55  
 
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I wonder if anone leaving because the name of the program?
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Old Nov 24, 18, 7:10 pm
  #56  
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Originally Posted by mahasamatman View Post
If they stick with it, this will be known as the Bonvoy Age.


/thread
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Old Nov 24, 18, 7:13 pm
  #57  
 
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Originally Posted by kaizen7 View Post
I wonder if anone leaving because the name of the program?
Well that would be ironic given the general usage of "bon voyage."

Is anyone aware of status being embedded in invoice numbers or anything like that? Someone in the comments section of one of the countless blogs out there indicated that their prefix switched today from a consistent "P" to a "T." That would be interesting indeed, but perhaps a little far-fetched that Marriott IT would be ahead of the curve on anything like that. And I don't recall ever noticing anything like that, although I just generally look over the charges and credits vs. any of the finer details.
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Old Nov 24, 18, 7:19 pm
  #58  
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Originally Posted by damon88 View Post
Marriott Preferred Guest would have been simple, inclusive and would have saved them a lot of 💰
This. It's simple, it keeps some elements of the spg guest values and doesnt sound like it was dreamed up when someone was tripping hard.
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Old Nov 24, 18, 7:26 pm
  #59  
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And the Soothsayer Award goes to:


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Old Nov 24, 18, 7:37 pm
  #60  
 
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Originally Posted by hockeyinsider View Post
Does anyone have a screenshot of what a front desk agent sees? Obviously, you may have to redact identifying information.
I dont have a screenshot but have had agents show me the screen.

there is a line l that shows a series of codes. The first code shows statua. Then there are codes for things like king bed preferred, high floor, etc and one for ambassador. As far as I can tell, the codes in the Marriott system have not changed but in the past few days I've been recognized at check in as a Plat, a lifetime Plat, and a Plat Premier. One agent was very politely emphatic that X6 stood for lifetime platinum (its plat premier). And there isnt the slightest evidence of any priority for those with ambassadors unless the ambassador contacts the property. Perhaps .... the lack of training can be explained that the various operators knew that new names were coming.

bonvoy sounds stupid but it's tough to come up with a new name where websites and trademarks are available. I'll live with the name but the most important thing to me is for the properties to reliably distinguish between the levels! AA agents at airports around the world are never confused by multiple variations of platinum but they have a single employer who trains them in contrast to the network of Marriott franchisees.
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