Post merger disaster

Old Nov 4, 18, 3:49 pm
  #1  
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Join Date: May 2016
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Posts: 27
Post merger disaster

Hey fellow FT'ers....

I've been browsing the threads and wondering the feedback from others. I am contemplating a move, but wondering if my issues are just one-off:

Stats:
  • ~300'ish lifetime nights, average around 60-80 nights a year.
  • Not very heavily invested in lifetime status (almost to lifetime gold), so making a move may be an option (depending on your responses).

Issues:
  • Since account combination, I see ZERO history and only my total points/nights. I know Make it green points typically "forget" to post, but I can't see anything anymore. Anyone else have this issue?
  • I've send a complaint Re: missing history through corporate website on 10/12 and still as of the date of this thread zero response by email/phone/smoke signal.
  • Ever since the merger, ZERO upgrades (as a lowly Platinum) across all brands/cities/lengths of stays.
  • Seems like there is no focus on retention or satisfaction of the loyalty - just a "meh, deal with it"....
Interested on if i'm the only one seeing these issues and see what other people are doing to post-merger (jumping ship, and to where?).

Thanks gang.

Last edited by Oxon Flyer; Nov 5, 18 at 12:56 am Reason: Remove case ID for privacy
imseanbrown is offline  
Old Nov 4, 18, 3:52 pm
  #2  
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Originally Posted by imseanbrown View Post
Hey fellow FT'ers....

I've been browsing the threads and wondering the feedback from others. I am contemplating a move, but wondering if my issues are just one-off:

Stats:
  • ~300'ish lifetime nights, average around 60-80 nights a year.
  • Not very heavily invested in lifetime status (almost to lifetime gold), so making a move may be an option (depending on your responses).
Issues:
  • Since account combination, I see ZERO history and only my total points/nights. I know Make it green points typically "forget" to post, but I can't see anything anymore. Anyone else have this issue?
  • I've send a complaint Re: missing history through corporate website on 10/12 (Case ?????? ) and still as of the date of this thread zero response by email/phone/smoke signal.
  • Ever since the merger, ZERO upgrades (as a lowly Platinum) across all brands/cities/lengths of stays.
  • Seems like there is no focus on retention or satisfaction of the loyalty - just a "meh, deal with it"....
Interested on if i'm the only one seeing these issues and see what other people are doing to post-merger (jumping ship, and to where?).

Thanks gang.
You may want to remove the Case ID since that could divulge some private identifying information.
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Old Nov 4, 18, 3:58 pm
  #3  
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Not worried about it... That would insinuate someone from marriott would actually open it.
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Old Nov 4, 18, 6:27 pm
  #4  
 
Join Date: Dec 2014
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Originally Posted by imseanbrown View Post
SNIP
  • Ever since the merger, ZERO upgrades (as a lowly Platinum) across all brands/cities/lengths of stays.
  • SNIP
Out of interest, which hotels have you stayed at? Brands and locations? Do you confirm with them when you check in that they have your correct member number and acknowledge your status?

I've had a very consistent experience since the merger: suite and lounge at the JW Jakarta, suite and club at Le Meridien Bangkok, suite and lounge at the W Guangzhou.

If I can find an email address then I have taken to writing to hotels before I arrive to check they have my correct membership number and status which they confirm. I also check in on the app two days in advance that seems to confirm that they have my status details correct because you can select late check out and the app acknowledges status.

The only poor experience I had was at the Aloft Guangzhou where there was no acknowledgement of status at check in so I asked the cold, hostile woman if she should see my correct membership number which she confirmed and then tried to upsell breakfast so I pointed to the row of Platinum Elite key holders and asked if she could see that I'm Platinum Premier elite. She then switched programming and asked (without an apology or any acknowledgement that she had been following the wrong script) if I wanted welcome points or breakfast. Platinum benefits then by the book. I put this down to her personally being a faulty robot because she switched subroutines when I promoted her twice.
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Old Nov 4, 18, 8:36 pm
  #5  
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Posts: 27
Since the merger mostly US, W, Westin, Sheraton, Marriott, etc. Will be heading to Brussels, London, and some stuff in Asia at the beginningof the year, so we will see then.


JW Jakarta is a great property.
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Old Nov 4, 18, 9:01 pm
  #6  
 
Join Date: Mar 2015
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Posts: 1,415
Originally Posted by imseanbrown View Post
Hey fellow FT'ers....

I've been browsing the threads and wondering the feedback from others. I am contemplating a move, but wondering if my issues are just one-off:

Stats:
  • ~300'ish lifetime nights, average around 60-80 nights a year.
  • Not very heavily invested in lifetime status (almost to lifetime gold), so making a move may be an option (depending on your responses).

Issues:
  • Since account combination, I see ZERO history and only my total points/nights. I know Make it green points typically "forget" to post, but I can't see anything anymore. Anyone else have this issue?
  • I've send a complaint Re: missing history through corporate website on 10/12 and still as of the date of this thread zero response by email/phone/smoke signal.
  • Ever since the merger, ZERO upgrades (as a lowly Platinum) across all brands/cities/lengths of stays.
  • Seems like there is no focus on retention or satisfaction of the loyalty - just a "meh, deal with it"....
Interested on if i'm the only one seeing these issues and see what other people are doing to post-merger (jumping ship, and to where?).

Thanks gang.
Since the merger, I've also had zero upgrades as a Platinum, which I find upsetting. I haven't had the IT issues you're facing.

Last edited by Oxon Flyer; Nov 5, 18 at 12:57 am Reason: Remove case ID
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Old Nov 4, 18, 9:07 pm
  #7  
 
Join Date: Feb 2016
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I've had same IT issue. cannot check my account activity. been getting an error message for weeks. I do not know what stays are posting and how many points I am getting.
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Old Nov 4, 18, 9:12 pm
  #8  
 
Join Date: May 2001
Posts: 8,810
I got better treatment as a Lifetime PP. I got: https://www.flyertalk.com/forum/30389801-post408.html about a month after I opened the problem

As a result, i am not merging my accounts until they fix the problem with my SPG account (missing transfer).
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Old Nov 4, 18, 11:18 pm
  #9  
 
Join Date: Sep 2017
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Just got a upgrade to a presidential suite at a full service Marriott property tonight in the US! I always check to see what they have available right before I check in. I usually say " I just checked online and saw that the junior suite's are still available can I get upgraded to that room?" I will say if available I get upgraded 90% of the time. Now I do arrive around 8pm normally so I don't know if that makes a difference and they are always 1 night stays.
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Old Nov 5, 18, 5:47 am
  #10  
 
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Originally Posted by Marriott15 View Post
Just got a upgrade to a presidential suite at a full service Marriott property tonight in the US! I always check to see what they have available right before I check in. I usually say " I just checked online and saw that the junior suite's are still available can I get upgraded to that room?" I will say if available I get upgraded 90% of the time. Now I do arrive around 8pm normally so I don't know if that makes a difference and they are always 1 night stays.
I haven't been as proactive about checking suite availability when I'm on a business trip, as I don't need an upgrade as much, but I should start doing that.
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Old Nov 5, 18, 7:21 am
  #11  
 
Join Date: Aug 2018
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Although Marriott says that activity history, SNA’s and free night certs on your old account take 72 hours to combine into your new combined account, in my experience it took 3 to 4 weeks for that to happen. Everything is now perfectly fine without any prompting from me.

My only peeve is that because I combined my SPG acct into my MR accnt, it now displays me as a member “since 2016” although with 10+ years as platinum.

Last edited by MePlatPremier; Nov 5, 18 at 7:33 am
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Old Nov 5, 18, 10:49 pm
  #12  
 
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Originally Posted by MarkP24 View Post
I haven't been as proactive about checking suite availability when I'm on a business trip, as I don't need an upgrade as much, but I should start doing that.

What level are you? I am ambassador so I don't know if that helps. I will also make sure I say I am ambassador status!
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Old Nov 6, 18, 10:45 pm
  #13  
 
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Originally Posted by Marriott15 View Post
What level are you? I am ambassador so I don't know if that helps. I will also make sure I say I am ambassador status!
I'm a Platinum. I'm sure your ambassador status helps!
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Old Nov 7, 18, 12:39 am
  #14  
 
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Originally Posted by MarkP24 View Post
I'm a Platinum. I'm sure your ambassador status helps!
I would even say that as well. Platinum elite or platinum premier elite may mean something to a hotel that doesn't normally see people with that level. I stayed at a Four Points couple weeks ago in the middle of no where and the lady said she had been working there 5 years and I am the first Ambassador costumer she ever met!
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Old Nov 7, 18, 3:17 am
  #15  
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Originally Posted by Marriott15 View Post
I would even say that as well. Platinum elite or platinum premier elite may mean something to a hotel that doesn't normally see people with that level. I stayed at a Four Points couple weeks ago in the middle of no where and the lady said she had been working there 5 years and I am the first Ambassador costumer she ever met!
It does make a big difference. At the other end of the scale there's a 100 room Four Points in Arkansas which usually has 40-60 Ambassadors in residence on a typical weekday.
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