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Originally Posted by GundamWing01
(Post 31361542)
nice DP. i only hope this still holds true 12mo from now when many of us have expiring NC TPs.
Important:· Gifting the Hotel Portion of a travel package is allowed at the time of booking· Award cannot be upgraded or downgraded to a different category· If Member chooses to cancel the hotel portion, they will receive 5,000 points back to their account Award can be extended only one time |
Originally Posted by ashley1245
(Post 31361411)
I called the US Call Center last night and followed the advice about the "known exception" mentioned above. I explained that I wanted to convert my OC6 to a NC5 using 30K additional points. The agent tried to put me on hold. Very nicely, I explained that I know the system is very tricky with this conversion and that I wanted to cancel my certificate only if she was able to convert it to a QP91. She said she understood and put me on hold. While I was on hold, I saw the certificate taken out of my account, cancelled, and converted to a NC4. When she came back on the line, she was actually quite curt and said, "I have cancelled your old certificate. There are no upgrades. I happen to like my job and don't want to lose it by doing something that I know is not allowed. Hold please for a loyalty specialist." I tried to plead my case again (super nicely) and she cut me off mid-sentence and suddenly I was transferred to a loyalty specialist. I waited on hold for 18 minutes at which point a "supervisor" answered my call. She was very polite but explicitly said that no modifications could be made and that she would open up a case for me. She asked if I wanted to be contacted via phone or email regarding my case. I told her by phone.
This morning I got an email from Marriott regarding my case. It said, "I'm very sorry but we are unable to upgrade any travel package in our system." I tried to follow all the tips and suggestions on this thread. I never used the word "upgrade." I was super nice and friendly and tried to explain everything very specifically. No luck for me! Anyone have any great suggestions for an amazing Category 4 hotel for a one week stay with two small kids? :mad: |
Originally Posted by ashley1245
(Post 31361411)
Anyone have any great suggestions for an amazing Category 4 hotel for a one week stay with two small kids? :mad:
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Yes, and there are some in California too. Also Arizona and some national parks.
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I have three old certs. I can still refund 7night old Cat 8/9 certs for 135k and 165k points?
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Originally Posted by yerffej201
(Post 31366009)
I have three old certs. I can still refund 7night old Cat 8/9 certs for 135k and 165k points?
The stated policy is that the TP can only be re-issued once for another 12-month. The refund value for the TP is 5,000 points. I've not seen any recent DPs of getting the 135k/165 refund value. Maybe I'm missing something. |
Originally Posted by RedSun
(Post 31366553)
My view on the old TP is that, shortly after the Aug-2018 big merge, Marriott did not have clear and consistent policy. Employees were not well trained. So it was easier to get upgrade, point refunds and other concessions by doing HUCA. But a lot of the posters here and bloggers say to wait to the very end of the TP in order to get the most of the time from the TP due to its 12-month "extension". But by waiting for almost a year, Marriott's policy is very clear and employees have been well trained. The HUCA strategy does not work that well any more.
The stated policy is that the TP can only be re-issued once for another 12-month. The refund value for the TP is 5,000 points. I've not seen any recent DPs of getting the 135k/165 refund value. Maybe I'm missing something. Old TP certs do not operate on the same T&Cs as the New TP certs. OC T&Cs do allow partial refunds based on the table in the Wiki. A friend just X'ed an OC6 and received the full refund of 75K as it should be - 5 min call to US center. As we are now on August 1st, there should be Very Few OCs left that people still want to cancel, due to they have changed their minds on usage of the certs. There is NO Reason Nor any incentives to wait till last minute possible to cancel an OC. The wait till last minute approach is to get the maximum life span of the cert - so you can use it in 2020. If you would to cancel it for residual value, Why would you wait till last minute to do so? The conversion to NC is NOT affected if you are not trying to get any upgrade. For those who wanted to upgrade, they should have known better not to wait till last moment because the upgrade has always been a highly YMMV depending on many factors, in particular, a knowledgeable and willing agent which is a rare find in today's Marriott customer service call centers. It is the Upgrade concession that is getting much harder to do, except your OC is 6 or 8 which can still be done albeit you need a More Knowledgeable agent and not one who is just hired, has no knowledge of the OC and only being trained on the NC, plus full of fear for losing her job, NC cancellation indeed would only get you 5K residual value, as written in the new T&Cs which have been discussed ad nausea when it was first revealed a year ago. |
So for the people who still hold OC 1-5 and they have no intention to stay at those properties, the best alternative would be to get the 45k out of it. It has a face value of 150,000 points. If re-issued as NC, it probably can't be extended again and you can only get 5,000 points out of it.
I remember months shortly after the Aug-18 merge, there were some DPs of various upgrades. Some were even able to modify the old reservation and kept the old rates. I figure it gets much harder or almost impossible now. |
Originally Posted by estnet
(Post 31361952)
There are quite a few in Bangkok :D
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Originally Posted by RedSun
(Post 31367270)
So for the people who still hold OC 1-5 and they have no intention to stay at those properties, the best alternative would be to get the 45k out of it. It has a face value of 150,000 points. If re-issued as NC, it probably can't be extended again and you can only get 5,000 points out of it.
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Called in to convert the first of our 2 TP Certs - a OC9 which maps to the NC6. The rep knew exactly what to do and the whole call took less then 3 minutes. I was able to immediately confirm that the new NC6 showed up in my account with an expiration date of 08/01/2020.
Now need to call in on my wife's account which has the OC5 Cert. I'll try and turn on the charm and see if I can get a NC5 by paying an additional 60K. Fingers crossed. |
Originally Posted by margarita girl
(Post 31368039)
I don’t think this is correct. I believe we will be able to get one more extension. Going from OC to NC does not count as an extension. I would just use the TP as soon as I can, even not perfect or 100% efficient. |
I had a 7-day OC6 certificate that was to expire today (August 1, 2019). I called the UK elite line around 19:30 UTC yesterday to see what my options were to extend/exchange/book. I initially got a male agent who didn't seem particularly good. I requested to book an NC6 property for a week in December (you never know) and for some reason was transferred to a different, female agent who seemed much more competent. She put me on hold while trying to make the reservation. When she returned, she notified me that there were many changes that had been instituted in the loyalty program in the past year and that my certificate was now only usable at categories 1-4. I expressed a bit of displeasure at this as I wanted to be able to book an NC6 property. The agent said that I could cancel the old certificate and purchase a new, NC6 for 195,000 points. She said I would receive 132,000 points for cancelling the OC6 certificate, which was incorrect. She was quoting the number of United miles I would have received with a 120,000 option with 10% bonus. I actually received 75,000 points, meaning I paid 120,000 points to extend and upgrade an OC6 to NC6. Now that I think about it, I think I was charged 30,000 points too much (OC6 to OC9 was a 90,000-point difference, after all). Or should I be happy to have been able to upgrade by two categories at all? The entire call took about 45 minutes to do the conversion and then book the reservation.
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Originally Posted by RedSun
(Post 31361590)
Here is the policy from Marriott:
Important:· Gifting the Hotel Portion of a travel package is allowed at the time of booking· Award cannot be upgraded or downgraded to a different category· If Member chooses to cancel the hotel portion, they will receive 5,000 points back to their account Award can be extended only one time I can't seem to find this information online. Is this available to the public? |
Originally Posted by zoqfotpik
(Post 31369212)
I can't seem to find this information online. Is this available to the public? Senior Elite Services Assoc. Customer Engagement Center, Ireland |
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