Anyone else experience SPG hotels not showing on search?
Sep 2, 2018, 10:43 am
#1
Original Poster
Join Date: Jan 2006
Location: Atlanta but Washington DC will always be home.
Programs: Marriott LTP, Hilton Diamond, Accor Gold, Hyatt Explorist,, Delta Plat,
Posts: 2,077
Anyone else experience SPG hotels not showing on search?
Hi all,
Been trying to make a number of bookings lately at Legacy SPG hotels. Yet, when I log into Marriott.com and search for the city the SPG hotels have shown up as "unavailable" while the Legacy Marriott options in the same city are all available.
In all cases, within a day or two the SPG options reappear. Anyone else?
P.S. For example, looking to book Montreal for a weekend in May. No special events scheduled in town. W showed up and bookable but LeM, Sheraton and Westin were unavailable. The next day all SPG hotels showed bookable (and the LeM at $145CDN including so I booked that...only will be in room to sleep, they've always treated me very well and location is near where my friends live).
Been trying to make a number of bookings lately at Legacy SPG hotels. Yet, when I log into Marriott.com and search for the city the SPG hotels have shown up as "unavailable" while the Legacy Marriott options in the same city are all available.
In all cases, within a day or two the SPG options reappear. Anyone else?
P.S. For example, looking to book Montreal for a weekend in May. No special events scheduled in town. W showed up and bookable but LeM, Sheraton and Westin were unavailable. The next day all SPG hotels showed bookable (and the LeM at $145CDN including so I booked that...only will be in room to sleep, they've always treated me very well and location is near where my friends live).
Sep 2, 2018, 10:53 am
#2
Join Date: Dec 2001
Location: SPG Lifetime Plat, Hyatt Diamond, Hilton Gold:AA Plat, Now retired but previous NWA PLAT 2 Million +, United 1K plus etc etc
Posts: 541
I had the same problem searching for a Nov booking yesterday. Some Starwood hotels showed up on the Marriott App and web site (I tried both) searches but not the one I wanted. I thought maybe it was sold out so wasn’t showing up but that wasn’t the case.
Workaround for me, I searched for that hotels own web site and booked thru that method. Still having to log into Marriott to complete the booking but it worked fine.
It’s only a work around if you know the hotel you want, if you want to price compare you have to do it for each separate SPG hotel in that city if they weren’t showing up on the search.
Add this to the list of IT disaster problems with no way to report it, not that anyone would care at Marriott.
Workaround for me, I searched for that hotels own web site and booked thru that method. Still having to log into Marriott to complete the booking but it worked fine.
It’s only a work around if you know the hotel you want, if you want to price compare you have to do it for each separate SPG hotel in that city if they weren’t showing up on the search.
Add this to the list of IT disaster problems with no way to report it, not that anyone would care at Marriott.
Sep 3, 2018, 12:58 am
#4
Company Representative - Starwood
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
Thank you all for reporting this issue.
We have forwarded this issue to our tech team to look into.
Best Regards,
Christina Zhou
Social Media Specialist
Marriott International
[email protected]
We have forwarded this issue to our tech team to look into.
Best Regards,
Christina Zhou
Social Media Specialist
Marriott International
[email protected]
Sep 3, 2018, 8:05 am
#5
Original Poster
Join Date: Jan 2006
Location: Atlanta but Washington DC will always be home.
Programs: Marriott LTP, Hilton Diamond, Accor Gold, Hyatt Explorist,, Delta Plat,
Posts: 2,077
Thanks Christina!! Glad the Lurkers are still around and just as helpful as before!
Thank you all for reporting this issue.
We have forwarded this issue to our tech team to look into.
Best Regards,
Christina Zhou
Social Media Specialist
Marriott International
[email protected]
We have forwarded this issue to our tech team to look into.
Best Regards,
Christina Zhou
Social Media Specialist
Marriott International
[email protected]
Sep 3, 2018, 10:20 am
#7
Join Date: Oct 2012
Location: Tokyo
Programs: Marriott Plat, HH G,Hyatt E,*A Gold, OW Emerald.
Posts: 3,023
Sep 3, 2018, 8:12 pm
#8
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 988
i cant book ANY spg property on the spg ap - only marriot. And spg properties arent always showing on the website for me when i'm logged onto my spg account.
Sep 3, 2018, 8:27 pm
#9
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,248
When booking Sydney I had problems finding legacy Marriott props. Was able to find and book 1st leg of trip but not second. Had to switch from app to website on anothrt device to servMarriott prop
Sep 8, 2018, 7:07 am
#10
Join Date: Nov 2012
Posts: 2
No SPG hotels showing on SPG app
I am trying to book either the Westin or Sheraton IAD, for multiple dates in October and September. When searching for hotels using the SPG app only Marriott properties show up not a single SPG property is returned in the search, yet when I call the properties directly they have plenty of avaliavailab.
Sep 8, 2018, 7:15 am
#11
Join Date: Aug 2015
Location: YUL
Programs: Aeroplan 50K, Accor Diamond
Posts: 257
I am trying to book either the Westin or Sheraton IAD, for multiple dates in October and September. When searching for hotels using the SPG app only Marriott properties show up not a single SPG property is returned in the search, yet when I call the properties directly they have plenty of avaliavailab.
Also, all my bookings in SPG hotels have disappeared from the app, only the Marriott are visible.
Sep 8, 2018, 7:23 am
#12
Join Date: Mar 2010
Location: Europe/SEA
Programs: TK E+, Bonvoy LT Plat, Hilton Diamond, IHG Platinum, Dusit Gold
Posts: 1,715
Sep 8, 2018, 7:41 am
#15
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,602
Using the app this morning, had the opposite problem... only SPG properties were showing, nothing from the Marriott side.
A few hours later, the problem is now reversed... only Marriott properties are showing up.
A few hours later, the problem is now reversed... only Marriott properties are showing up.
