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Anyone else experience SPG hotels not showing on search?

Anyone else experience SPG hotels not showing on search?

Old Sep 2, 18, 11:43 am
  #1  
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Join Date: Jan 2006
Location: Atlanta but Washington DC will always be home.
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Anyone else experience SPG hotels not showing on search?

Hi all,

Been trying to make a number of bookings lately at Legacy SPG hotels. Yet, when I log into Marriott.com and search for the city the SPG hotels have shown up as "unavailable" while the Legacy Marriott options in the same city are all available.

In all cases, within a day or two the SPG options reappear. Anyone else?

P.S. For example, looking to book Montreal for a weekend in May. No special events scheduled in town. W showed up and bookable but LeM, Sheraton and Westin were unavailable. The next day all SPG hotels showed bookable (and the LeM at $145CDN including so I booked that...only will be in room to sleep, they've always treated me very well and location is near where my friends live).
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Old Sep 2, 18, 11:53 am
  #2  
 
Join Date: Dec 2001
Location: SPG Lifetime Plat, Hyatt Diamond, Hilton Gold:AA Plat, Now retired but previous NWA PLAT 2 Million +, United 1K plus etc etc
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I had the same problem searching for a Nov booking yesterday. Some Starwood hotels showed up on the Marriott App and web site (I tried both) searches but not the one I wanted. I thought maybe it was sold out so wasn’t showing up but that wasn’t the case.
Workaround for me, I searched for that hotels own web site and booked thru that method. Still having to log into Marriott to complete the booking but it worked fine.
It’s only a work around if you know the hotel you want, if you want to price compare you have to do it for each separate SPG hotel in that city if they weren’t showing up on the search.

Add this to the list of IT disaster problems with no way to report it, not that anyone would care at Marriott.
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Old Sep 2, 18, 6:33 pm
  #3  
 
Join Date: Aug 2018
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Same here, tried to book a Montreal hotel for mid-Sept. Certain properties show as unavailable despite having availability. SPG app also shows different search results than via browser.
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Old Sep 3, 18, 1:58 am
  #4  
Company Representative - Starwood
 
Join Date: Jan 2011
Location: Guangzhou
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Thank you all for reporting this issue.

We have forwarded this issue to our tech team to look into.

Best Regards,

Christina Zhou
Social Media Specialist
Marriott International

[email protected]
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Starwood Lurker III is offline  
Old Sep 3, 18, 9:05 am
  #5  
Original Poster
 
Join Date: Jan 2006
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Thanks Christina!! Glad the Lurkers are still around and just as helpful as before!

Originally Posted by Starwood Lurker III View Post
Thank you all for reporting this issue.

We have forwarded this issue to our tech team to look into.

Best Regards,

Christina Zhou
Social Media Specialist
Marriott International

[email protected]
dcstudent is offline  
Old Sep 3, 18, 10:49 am
  #6  
 
Join Date: Oct 2016
Posts: 6
If I search for Tokyo hotels, website only returns 2 properties in Nagoya and the Lake Biwa Marriott.. no SPG and Marriott properties in Tokyo at all.
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Old Sep 3, 18, 11:20 am
  #7  
 
Join Date: Oct 2012
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Originally Posted by Henmar View Post
If I search for Tokyo hotels, website only returns 2 properties in Nagoya and the Lake Biwa Marriott.. no SPG and Marriott properties in Tokyo at all.
does this help? https://www.marriott.com/hotel-searc....japan.travel/
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Old Sep 3, 18, 9:12 pm
  #8  
 
Join Date: Apr 2017
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i cant book ANY spg property on the spg ap - only marriot. And spg properties arent always showing on the website for me when i'm logged onto my spg account.
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Old Sep 3, 18, 9:27 pm
  #9  
 
Join Date: Jan 2017
Programs: SPG Lifetime Platinum
Posts: 887
When booking Sydney I had problems finding legacy Marriott props. Was able to find and book 1st leg of trip but not second. Had to switch from app to website on anothrt device to servMarriott prop
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Old Sep 8, 18, 8:07 am
  #10  
 
Join Date: Nov 2012
Posts: 2
No SPG hotels showing on SPG app

I am trying to book either the Westin or Sheraton IAD, for multiple dates in October and September. When searching for hotels using the SPG app only Marriott properties show up not a single SPG property is returned in the search, yet when I call the properties directly they have plenty of avaliavailab.
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Old Sep 8, 18, 8:15 am
  #11  

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Originally Posted by Matthew Engeln View Post
I am trying to book either the Westin or Sheraton IAD, for multiple dates in October and September. When searching for hotels using the SPG app only Marriott properties show up not a single SPG property is returned in the search, yet when I call the properties directly they have plenty of avaliavailab.
Same here.
Also, all my bookings in SPG hotels have disappeared from the app, only the Marriott are visible.
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Old Sep 8, 18, 8:23 am
  #12  
cln
 
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Originally Posted by monsieurcumulus View Post


Same here.
Also, all my bookings in SPG hotels have disappeared from the app, only the Marriott are visible.
Yeah... not onyl on the app but also on the website....
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Old Sep 8, 18, 8:23 am
  #13  

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Old Sep 8, 18, 8:27 am
  #14  
cln
 
Join Date: Mar 2010
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this is so frustrating... if they are working on something they could at least update status.marriott.com
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Old Sep 8, 18, 8:41 am
  #15  
dw
 
Join Date: Jun 1999
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Posts: 4,521
Using the app this morning, had the opposite problem... only SPG properties were showing, nothing from the Marriott side.

A few hours later, the problem is now reversed... only Marriott properties are showing up.
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