Checked out Aug 17, posted after Aug 18, which rules ?
Sep 2, 2018, 10:25 am
#1
Original Poster
Join Date: Jun 2001
Location: Copenhagen, Denmark
Programs: SAS EBD, BA Gold, Bonvoy Titanium, Hertz PC, National Exec Elite
Posts: 553
Checked out Aug 17, posted after Aug 18, which rules ?
I had a 3 rooms BRG stay at an Element property checking out on Aug 17, expecting it to credit according to the old SPG rules.
When the stay posted a few days ago (10 days after checkout), it posted under the new rules (credit for one room only, 5000 BRG points, reduced earning at Element, Reduced Plat Amenity etc.). I raised this with the BRG team, and after a few miscommunications a Senior Best Rate Guarantee Associate has now informed me that:
"As your stay was posted after the merger began, the new integrated terms will prevail. This means that while you are able to earn points for up to three rooms (when staying in one room and settling all charges) you are only able to earn stay and night credit for the room you are staying in. The number of points to be awarded per room since the merger for an approved Best Rate Guarantee claim is 5,000."
Which is of course quite a surprise and highly unsatifying to me, since it's costing me 6 nights credit and several thousand points.
Has anybody else been given directions from SPG/MR on pre-18AUG multi-room and/or BRG stays stays posting after 18AUG ?
When the stay posted a few days ago (10 days after checkout), it posted under the new rules (credit for one room only, 5000 BRG points, reduced earning at Element, Reduced Plat Amenity etc.). I raised this with the BRG team, and after a few miscommunications a Senior Best Rate Guarantee Associate has now informed me that:
"As your stay was posted after the merger began, the new integrated terms will prevail. This means that while you are able to earn points for up to three rooms (when staying in one room and settling all charges) you are only able to earn stay and night credit for the room you are staying in. The number of points to be awarded per room since the merger for an approved Best Rate Guarantee claim is 5,000."
Which is of course quite a surprise and highly unsatifying to me, since it's costing me 6 nights credit and several thousand points.
Has anybody else been given directions from SPG/MR on pre-18AUG multi-room and/or BRG stays stays posting after 18AUG ?
Sep 3, 2018, 11:30 pm
#2
Original Poster
Join Date: Jun 2001
Location: Copenhagen, Denmark
Programs: SAS EBD, BA Gold, Bonvoy Titanium, Hertz PC, National Exec Elite
Posts: 553
Seems like I am the only one with pre-conversion multi-room stay posting in the new system.
Lurkers, can you assist in clarifying the official position on how pre-conversion postings delayed due to SPG/MR system outtage are treated rule-wise ?
Lurkers, can you assist in clarifying the official position on how pre-conversion postings delayed due to SPG/MR system outtage are treated rule-wise ?
Sep 4, 2018, 7:15 am
#3
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
i'm in a similar position with a 3 room booking from from the 17th - 18th of august....i asked one of the lurkers this question & they said that the old rules would apply to this booking....the stay hasn't posted yet though so i don't know which set of rules they will eventually apply....
Sep 4, 2018, 9:43 am
#4
Join Date: Feb 2012
Location: HKG
Programs: CX DM, SPG Pt, Le Club Accor GO, Shangri-La GC Jade
Posts: 1,327
I had one such booking... Of course missing in the system... After contacting Marriott by email it finally booked.... using new rate...
When I argue with them they told me "under the new rule you get more points", then I did a calculation to prove that they are wrong after taking into account the old Platinum welcome gift... Not to mention that my status was Platinum 75 but only a mere Platinum Elite now (yes they still not fixing this...)... End up they used the new rate for Platinum Premier Elite to calculate my points entitlement but didn't give me the 1000 points welcome gift.... Nevertheless it's still a few hundred points more than calculated using the old system so I'll let it go...
But until they fix my status (PPE v.s. PE), I won't make any revenue stay with any of the Marriott properties to further complicate my issue...
When I argue with them they told me "under the new rule you get more points", then I did a calculation to prove that they are wrong after taking into account the old Platinum welcome gift... Not to mention that my status was Platinum 75 but only a mere Platinum Elite now (yes they still not fixing this...)... End up they used the new rate for Platinum Premier Elite to calculate my points entitlement but didn't give me the 1000 points welcome gift.... Nevertheless it's still a few hundred points more than calculated using the old system so I'll let it go...
But until they fix my status (PPE v.s. PE), I won't make any revenue stay with any of the Marriott properties to further complicate my issue...
Sep 6, 2018, 4:22 am
#6
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
lots of people have reported similar problems....i had 2 nights from early august that had posted to my spg account but disappeared when i combined accounts....those nights are back in my account as of this morning....i also had a one night stay on the 17th that has still not posted....