Marriott’s rocky rollout of new combined program not covered by bloggers
Aug 23, 2018, 12:42 pm
#2
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
Yes.
OMAAT has a “how to combine” article but shockingly little on the state of the merger operations of the past week. Odd as this is the single biggest thing going on in the loyalty space at the moment.
OMAAT has a “how to combine” article but shockingly little on the state of the merger operations of the past week. Odd as this is the single biggest thing going on in the loyalty space at the moment.
Aug 23, 2018, 12:46 pm
#3
Join Date: Aug 2001
Posts: 9,683
I recall a popular blogger who trumpeted that this merger was a big win / positive for members back in mid-April.. then again, I suppose you can't really have an exclusive interview with a Marriott SVP, then turn around and trash the company.
Aug 23, 2018, 1:01 pm
#5
Join Date: Aug 2001
Posts: 9,683
You'd think the big bloggers would be all over it like flies to rotting meat.
Aug 23, 2018, 1:06 pm
#6
Original Poster
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,279
Considering how the merger has been plagued with all sorts of negative issues: combined totals being incorrect for a while, not all benefits fully merged, uncertainty over newly minted Plat Premiers and their 50/75 night benefit choices, reservations are still wonky...
You'd think the big bloggers would be all over it like flies to rotting meat.
You'd think the big bloggers would be all over it like flies to rotting meat.
Aug 23, 2018, 1:44 pm
#8
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,268
There hasn't been much to report honestly. Some IT issues. The people who seem most affected are likely on this forum hitting F5 in their browser every minute to combine accounts. Look at the combine thread.
What value would we get on these blogs? Large IT merger, some problems reported as expected?
What value would we get on these blogs? Large IT merger, some problems reported as expected?
Aug 23, 2018, 2:05 pm
#12
Join Date: Jun 2011
Location: Florida
Programs: Hyatt Diamond. SPG Plat. Marriott Plat.
Posts: 522
Aug 23, 2018, 2:12 pm
#13
Original Poster
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,279
There hasn't been much to report honestly. Some IT issues. The people who seem most affected are likely on this forum hitting F5 in their browser every minute to combine accounts. Look at the combine thread.
What value would we get on these blogs? Large IT merger, some problems reported as expected?
What value would we get on these blogs? Large IT merger, some problems reported as expected?
1) Points for stays not posting
2) Travel Packages not redeemable at Starwood properties
3) 50/75 night award benefit not selectable
4) Confirmed points reservations booked prior to 8/18 now higher
5) Amex points not posting
6) Category 7 hotels not bookable for listed 60K points
7) And so on, and so on...
Some IT issues? see above
Aug 23, 2018, 2:26 pm
#14
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
I posted the question to Gary in the VFTW post today in the SPG card pump article. I find him to be a straight shooter...will report back if he replies.