Anyone else not showing the 'you've achieved 50 nights gift' in Account Overview?
Aug 31, 2018, 8:03 pm
#31
Join Date: Jul 2018
Programs: Starriott Plat Premier
Posts: 258
Sep 3, 2018, 7:36 am
#32
Original Member
Join Date: May 1998
Location: Midwest
Programs: Marriott Titanium, IHG Plat, Hyatt Globalist, HHonors Diamond, AA Plat Pro, UA Silver
Posts: 571
The elite night credit applies to this year from what I read. So in 2019 when I hit my 50 nights I will be able to select the 5 night elite credit? I want the extra 5 night credit for next year but don't need it for this year so I was going to take the SNA 5 at 50, and 5 at 75 this year but didn't want to screw up for next year.
Sep 29, 2018, 3:37 pm
#35
Join Date: Dec 2014
Programs: DL Diamond and MM, UA 1K, Marriott LTT
Posts: 133
Still cannot select my 50 night and 75 night benefits
Last year I made Marriott LTP and they made me Platinum Premier this year. I made LTP in just over 3 years.
Merger happens. I am now LTPP with Ambassador.. I'm thinking this is great. Nope.
I am still unable to select my 50 or 75 night gifts due to technical IT glitches. Since I did not know who my ambassador was, I called Marriott rewards customer service after 2-3 week go by with the technical glitch still preventing me from selecting my benefits. I waited on hold for over 20 minutes on the Platinum Premier line. ...? 20 minutes on hold for the top tier guys? They couldn't help and transferred me to the Ambassador line and some guy says he will look into it and get back to me. No one gets back to me.
A while later my ambassador sends me an email about wanting to talk about helping to personalize my this and that. I replied, " That's great, but can you fix this glitch so I can get my benefits?". A week goes by with no results and she asks for another week.
So, I decided to call Marriott again today just because I'm irritated and I figure they should know why I have not booked any nights with them for over a month. Yes, I am stuck on hold for over 20 minutes. I had to ask if I had called the standard line and not the PP line. She said, "No, you called the Premier Line." Really? Premier what? Dumbass for expecting customer service, I guess.
I get the same story from two different service reps. I'm sorry. Technical glitch. IT is working on it.
I have lost confidence in Marriott. Glad I put all that time into making LTPP. It means nothing, Most of the hotel reps don't know anything about free breakfast or upgrades or, really anything.
Marriott has failed at every level from training hotel staff, call in staff and hold times to IT integration. Loyalty. ... is that anymore, Marriott?
Merger happens. I am now LTPP with Ambassador.. I'm thinking this is great. Nope.
I am still unable to select my 50 or 75 night gifts due to technical IT glitches. Since I did not know who my ambassador was, I called Marriott rewards customer service after 2-3 week go by with the technical glitch still preventing me from selecting my benefits. I waited on hold for over 20 minutes on the Platinum Premier line. ...? 20 minutes on hold for the top tier guys? They couldn't help and transferred me to the Ambassador line and some guy says he will look into it and get back to me. No one gets back to me.
A while later my ambassador sends me an email about wanting to talk about helping to personalize my this and that. I replied, " That's great, but can you fix this glitch so I can get my benefits?". A week goes by with no results and she asks for another week.
So, I decided to call Marriott again today just because I'm irritated and I figure they should know why I have not booked any nights with them for over a month. Yes, I am stuck on hold for over 20 minutes. I had to ask if I had called the standard line and not the PP line. She said, "No, you called the Premier Line." Really? Premier what? Dumbass for expecting customer service, I guess.
I get the same story from two different service reps. I'm sorry. Technical glitch. IT is working on it.
I have lost confidence in Marriott. Glad I put all that time into making LTPP. It means nothing, Most of the hotel reps don't know anything about free breakfast or upgrades or, really anything.
Marriott has failed at every level from training hotel staff, call in staff and hold times to IT integration. Loyalty. ... is that anymore, Marriott?