Oct 5, 2018, 3:54 pm
Last edit by: margarita girl
Marriott's Best Rate Guarantee Discussion Thread
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread
Nov 29, 2018, 1:34 pm
#256
Join Date: Aug 2014
Posts: 3,725
Hey all, I'm completely new to LNF and would like to make a booking at the JW Marriott South Beach in Singapore from Jan. 14-17. However, all the 3rd party sites that I've checked (trivago, hotels.com, etc..) are showing rates comparable to or higher than Marriott's rates. What am I doing wrong?
Any suggestions would be appreciated. Thanks!!
Any suggestions would be appreciated. Thanks!!
Nov 29, 2018, 1:44 pm
#257
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,812
So you’re thinking Marriott is always more expensive than other ways of booking, but they’re still offering a best-rate guarantee? What would be the point?
Nov 29, 2018, 2:28 pm
#258
Join Date: Feb 2013
Posts: 1,815
Hey all, I'm completely new to LNF and would like to make a booking at the JW Marriott South Beach in Singapore from Jan. 14-17. However, all the 3rd party sites that I've checked (trivago, hotels.com, etc..) are showing rates comparable to or higher than Marriott's rates. What am I doing wrong? Any suggestions would be appreciated. Thanks!!
Any suggestions would be appreciated. Thanks!!Its just getting harder to find sites that are lower. You have to find more obscure sites, keep checking, apps are sometimes lower, and don’t give up.
Nov 29, 2018, 6:10 pm
#259
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,934
Hey all, I'm completely new to LNF and would like to make a booking at the JW Marriott South Beach in Singapore from Jan. 14-17. However, all the 3rd party sites that I've checked (trivago, hotels.com, etc..) are showing rates comparable to or higher than Marriott's rates. What am I doing wrong? Any suggestions would be appreciated. Thanks!!
Any suggestions would be appreciated. Thanks!!In my experience when just looking to get any hotel in a given area on an LNF, it's very rare for every hotel in that area to be available on LNF. Usually it's just a small subset of hotels in a given area that have LNFable rates. (Basically, it's those hotels whose managers decided to put up a lower rate somewhere else. Far from every hotel decides that for every date.)
And that's the other thing. A given hotel may only have LNFable rates on certain dates, nowhere near every day of the year. And also, those LNFable rates may only be there for short windows of time, maybe close in, maybe far out (in terms of booking time).
And all that is on top of the fact that the LNFable rates, when they do exist, may only exist on relatively obscure booking sites, precisely because the hotel doesn't want those rates to be lLNF'd (because then it gets less money).
Nov 29, 2018, 7:53 pm
#260
Join Date: Aug 2014
Posts: 3,725
IMHO, the one thing you may doing wrong is assuming that every hotel can be gotten on LNF on every date and at every time you check.
In my experience when just looking to get any hotel in a given area on an LNF, it's very rare for every hotel in that area to be available on LNF. Usually it's just a small subset of hotels in a given area that have LNFable rates. (Basically, it's those hotels whose managers decided to put up a lower rate somewhere else. Far from every hotel decides that for every date.)
And that's the other thing. A given hotel may only have LNFable rates on certain dates, nowhere near every day of the year. And also, those LNFable rates may only be there for short windows of time, maybe close in, maybe far out (in terms of booking time).
And all that is on top of the fact that the LNFable rates, when they do exist, may only exist on relatively obscure booking sites, precisely because the hotel doesn't want those rates to be lLNF'd (because then it gets less money).
In my experience when just looking to get any hotel in a given area on an LNF, it's very rare for every hotel in that area to be available on LNF. Usually it's just a small subset of hotels in a given area that have LNFable rates. (Basically, it's those hotels whose managers decided to put up a lower rate somewhere else. Far from every hotel decides that for every date.)
And that's the other thing. A given hotel may only have LNFable rates on certain dates, nowhere near every day of the year. And also, those LNFable rates may only be there for short windows of time, maybe close in, maybe far out (in terms of booking time).
And all that is on top of the fact that the LNFable rates, when they do exist, may only exist on relatively obscure booking sites, precisely because the hotel doesn't want those rates to be lLNF'd (because then it gets less money).
Last edited by iluvdoco; Nov 29, 2018 at 11:09 pm
Nov 30, 2018, 4:43 am
#261
Join Date: Oct 2017
Programs: ANA,Qantas,asiamiles,Royal Skies,Enrich
Posts: 198
Hi guys do you think LNF will be accepted if on Marriott site lowest rate is prepaid and non refundable but the competing site lowest rate is free cancellation rate
Nov 30, 2018, 5:53 am
#262
Join Date: Mar 2014
Programs: SPG Platinum, Marriott Plat, Hyatt Diamond, Hilton Diamond
Posts: 237
Nov 30, 2018, 6:30 am
#263
Join Date: Oct 2017
Programs: ANA,Qantas,asiamiles,Royal Skies,Enrich
Posts: 198
Nov 30, 2018, 7:30 am
#264
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Nov 30, 2018, 8:15 am
#265
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,038
Nov 30, 2018, 11:18 am
#266
In memoriam
Join Date: Jan 2009
Location: MAN
Programs: Marriott Lifetime Titanium, IHG Spire, UA Silver, Dennis The Menace Fan Club
Posts: 1,457
Is it just me or has something gone wrong with the payment of the 5000 point LNF award? Until last month they paid out a couple of days after checkout, sometimes before the stay posted, but my last 3 during November have all failed to payout. Anyone else had this?
Nov 30, 2018, 11:50 am
#267
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,812
I’ve read about it. Request compensation, they will pay extra points.
Nov 30, 2018, 11:57 am
#268
Join Date: Oct 2017
Programs: ANA,Qantas,asiamiles,Royal Skies,Enrich
Posts: 198
Hotel Name: Hotel Stripes, Kuala Lumpur
Arrival Date: Dec 2018
Departure Date: Dec 2018
Number of Rooms: 1
Number of Guests: 2
Room Type: Deluxe
Marriott Brand Website Rate: MYR 257 plus taxes/fees
competing rate confirmed by LNF Associate:MYR 200.79
Actual Approved Rate: MYR 150.59 plus taxes/fees
Comment: my claim was approved as no prepaid advanced purchase rate was available directly from the hotel for my date of stay
pretty happy as this is 2nd time getting an approved LNF from Marriott (1st time Design Hotels)
Arrival Date: Dec 2018
Departure Date: Dec 2018
Number of Rooms: 1
Number of Guests: 2
Room Type: Deluxe
Marriott Brand Website Rate: MYR 257 plus taxes/fees
competing rate confirmed by LNF Associate:MYR 200.79
Actual Approved Rate: MYR 150.59 plus taxes/fees
Comment: my claim was approved as no prepaid advanced purchase rate was available directly from the hotel for my date of stay
pretty happy as this is 2nd time getting an approved LNF from Marriott (1st time Design Hotels)
Last edited by teo1991; Dec 1, 2018 at 1:38 am
Dec 1, 2018, 12:59 am
#269
In memoriam
Join Date: Jan 2009
Location: MAN
Programs: Marriott Lifetime Titanium, IHG Spire, UA Silver, Dennis The Menace Fan Club
Posts: 1,457
Dec 1, 2018, 3:22 pm
#270
Join Date: Jun 2009
Location: YYZ, MNL, WAW
Programs: Marriott Titanium, Lifetime Plat, (now an AC nobody)
Posts: 1,978
When I do a google, I find that groupon offers much better rates than the Marriott booking site.
Can anyone confirm whether Marriott matches prices from groupon?
Can anyone confirm whether Marriott matches prices from groupon?