Feb 15, 2019, 10:11 pm
Last edit by: SkiAdcock
potential workaround posted by rhg247. Might work better for MAR properties than SPG properties.
"I found a workaround that does work. Use the app, flip to the My Account section, click Account Activity and Hotel Bills, select the one you want, then Hotel Bill. Once that pulls up you, click the share arrow and then you can email it to yourself."
"I found a workaround that does work. Use the app, flip to the My Account section, click Account Activity and Hotel Bills, select the one you want, then Hotel Bill. Once that pulls up you, click the share arrow and then you can email it to yourself."
Problems downloading receipts
Jul 21, 2018, 7:22 am
#1
Original Poster
Join Date: Jun 2010
Location: EWR -> PDX
Programs: UA 1MM at 1K, Marriott LT Titanium
Posts: 12
Problems downloading receipts
Thanks in advance for help. I have had recent problems downloading receipts from the MR website. I stayed over a week ago at the San Francisco Marriott Union Square, and didn’t get the receipt e-mailed to me either before checking out or after checking out; I have received the points.
When I look up this stay in the Activity section of the website, and click the link, it goes back to the listing of the five most recent activities. I was wondering if anyone has had the same problem. I sent a note to MR and the response was that there is a high demand and it could take a while to hear back. Is this a website issue or a cookie problem?
Not lifethreatening, but is preventing me from filing a $2000 expense account! Any advice, and it might be have patience, is appreciated! Ken
When I look up this stay in the Activity section of the website, and click the link, it goes back to the listing of the five most recent activities. I was wondering if anyone has had the same problem. I sent a note to MR and the response was that there is a high demand and it could take a while to hear back. Is this a website issue or a cookie problem?
Not lifethreatening, but is preventing me from filing a $2000 expense account! Any advice, and it might be have patience, is appreciated! Ken
Jul 21, 2018, 7:54 am
#2
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,320
While I don't know why the download receipt function is broken for your stay, I do suggest you call the hotel and ask them to email you a copy of your folio. In the rare instances over the years when I have had a similar problem, I have done that and they have been able to email me the folio immediately. If you have a hotel specific email address, you can also send the request via email.
--Jon
--Jon
Jul 21, 2018, 11:46 am
#3
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,110
While I don't know why the download receipt function is broken for your stay, I do suggest you call the hotel and ask them to email you a copy of your folio. In the rare instances over the years when I have had a similar problem, I have done that and they have been able to email me the folio immediately.
--Jon
--Jon
Cheers.
Jul 21, 2018, 2:20 pm
#4
Join Date: Sep 2017
Posts: 575
Called and asked them the same thing! I need to have my receipts for my expense reports. Woman said hopefully by sunday night if not by Monday they will be back up! If you need them ASAP she said to call each hotel directly. Pain the butt if you have to call a lot!
Jul 22, 2018, 6:44 am
#5
Join Date: Jan 2013
Programs: Marriott LTT, DL FO
Posts: 185
This is the third week in a row I can't download any receipts. They must have changed something on the back end because this has never been a problem for me before. Really annoying especially when I don't get an email receipt from the hotel directly.
Jul 23, 2018, 5:57 am
#7
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,198
Don't count on it being resolved any time soon. The website is an unmitigated mess. I have stays from months ago and also recent stays where I still cannot download receipts.
Oh and if you email in, expect to wait for 3+ weeks just to get an initial useless response asking for more information, like hotel, dates of stay, your name etc... even though this was all supplied from the original folio request.
Oh and if you email in, expect to wait for 3+ weeks just to get an initial useless response asking for more information, like hotel, dates of stay, your name etc... even though this was all supplied from the original folio request.
Jul 24, 2018, 6:34 am
#8
Join Date: Feb 2013
Location: DCA
Posts: 7,769
Coming from Hilton, one of the things that was absolutely mind-boggling to me when I started doing a lot of stays at SPG properties was the lack of any feature for downloading past folios, namely for the obvious purpose of expense reporting. How a chain that is the supposed universal choice of so many business travelers and road warriors could not offer this was a complete head-scratcher. Hopefully this is not a "feature" that will make its way up the chain to Marriott at large.
Jul 24, 2018, 9:42 am
#9
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Thanks in advance for help. I have had recent problems downloading receipts from the MR website. I stayed over a week ago at the San Francisco Marriott Union Square, and didn’t get the receipt e-mailed to me either before checking out or after checking out; I have received the points.
When I look up this stay in the Activity section of the website, and click the link, it goes back to the listing of the five most recent activities. I was wondering if anyone has had the same problem. I sent a note to MR and the response was that there is a high demand and it could take a while to hear back. Is this a website issue or a cookie problem?
Not lifethreatening, but is preventing me from filing a $2000 expense account! Any advice, and it might be have patience, is appreciated! Ken
When I look up this stay in the Activity section of the website, and click the link, it goes back to the listing of the five most recent activities. I was wondering if anyone has had the same problem. I sent a note to MR and the response was that there is a high demand and it could take a while to hear back. Is this a website issue or a cookie problem?
Not lifethreatening, but is preventing me from filing a $2000 expense account! Any advice, and it might be have patience, is appreciated! Ken
I even called the hotel yesterday and they never called me back or sent me the receipt which is a real PITA.
Jul 24, 2018, 4:19 pm
#10
Join Date: Jul 2005
Programs: Marriott Ambassador, UAL Lifetime Gold
Posts: 313
About two months ago I tried to download a bill and the same thing happened to me. I email customer care and asked what the problem was and if I could get an email version ... After poking them for 3 weeks I finally got my first response and a copy off the bill. Just checked a few minutes ago and its still broken.
Jul 24, 2018, 7:42 pm
#11
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,198
Have to end up going to the front desk to make sure to get an actual copy of the bill. Since they stopped putting it under the door, they supposedly email it. However more often than not I don't actually get a receipt from the hotel, or if I do its incorrect from missing some items.
Jul 24, 2018, 8:04 pm
#12
Join Date: Dec 2003
Location: RDU, Delta GM/1MM, Hilton Diamond (for now), Bonvoy Titanium
Posts: 3,443
Marriott IT is the biggest crock of sh!t out there. It's a damn mickey mouse operation that needs to be fired and replaced. The amount of these issues is ridiculous. I've got the same issue as you, heard the wait until the weekend BS and it still doesn't work. They are full of crap.
Jul 31, 2018, 6:29 am
#14
Join Date: Jan 2011
Programs: Hyatt Globalist;Bonvoy Lifetime Titan ; Hilton DIA (amex); AA Plat
Posts: 221
Not a huge hassle if you just need one, but if you have 10 + stays a month...
Diverting as much as reasonable to Hyatt right now. I am Marriott free for the entire month of August!
Jul 31, 2018, 7:30 am
#15
Join Date: Apr 2015
Posts: 217
I have found that the experience is totally random. And as such, I always spend the extra time to physically check out and get a hard copy where possible. Last week I got a paper receipt, and there was an email in my Inbox before I even got outside to catch an Uber. And also last week, at a second location, I had an email *BEFORE* I checked out.
Other times, assuming the promise of an email, I never get the email, and have had to wait days before it's available on the website.
So, now, I always get a hard copy. If the email comes before I do my expense report, then great. I don't have to take a picture or scan.
But I always have that for backup.
If Marriott wants to champion saving paper, then they need to really do it.
Other times, assuming the promise of an email, I never get the email, and have had to wait days before it's available on the website.
So, now, I always get a hard copy. If the email comes before I do my expense report, then great. I don't have to take a picture or scan.
But I always have that for backup.
If Marriott wants to champion saving paper, then they need to really do it.