Coming from Hilton, one of the things that was absolutely mind-boggling to me when I started doing a lot of stays at SPG properties was the lack of any feature for downloading past folios, namely for the obvious purpose of expense reporting. How a chain that is the supposed universal choice of so many business travelers and road warriors could not offer this was a complete head-scratcher. Hopefully this is not a "feature" that will make its way up the chain to Marriott at large.