Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Marriott | Marriott Bonvoy
Reload this Page >

SNA (Suite Night Award) General Discussion and Question Thread

SNA (Suite Night Award) General Discussion and Question Thread

    Hide Wikipost
Old Aug 20, 19, 10:41 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: CLEguy
Wiki Link
Recommended SNA Best Practices:
  1. According to the Marriott Lurkers in this forum (see post #220 in this thread), as confusing as it sounds, the SNA system is separate from the reservation system, so if a suite is showing as currently unavailable or available on the website, that does not necessarily mean it is currently unavailable or available for SNAs.
  2. As of March 2019, there is an IT bug on Marriott's website that prevents SNAs from being applied to many if not all prepaid reservations. One member has identified a workaround that enables you to "trick" the website into allowing you apply SNAs to prepaid reservation. Several members have reported success using this workaround to apply SNAs to their prepaid reservations. Hopefully Marriott will fix this IT bug in the near future.
  3. If your SNA clears, be sure to take a screen shot of what suite category you are assigned in the app and be prepared to show this to the front desk at check-in. Several members have reported being confirmed in certain suite categories when there SNAs have cleared or during mobile check-in only to be assigned lower a category room at check-in. Members who have taken screenshots of their initial SNA assignments have had success in getting properties to honor those original assignments after initially getting assigned inferior rooms at check-in.
  4. If you are assigned a lower category of room than any of the options offered during the SNA application process and/or if the hotel refuses honor the representations they made at any point during the SNA process, be sure to submit a formal complaint to Marriott and ask for your SNAs used during your stay to be reinstated. If you have followed the screenshot best practice, your screenshot should go a long way towards getting Marriott to eventually refund your SNA, although it may take a long time for customer service to process your request.
Non-Participating Brands:
Not all hotels participate in Suite Night Awards. Suite Night Awards are not redeemable at the following brands (subject to change at any time; see Marriott Bonvoy Terms and Conditions for full details): The Ritz-Carlton®, Protea Hotels®, Aloft®, Element®, Design Hotels™, all-suite hotels, Marriott Executive Apartments®, Marriott Vacation Club®, EDITION®, Ritz-Carlton Reserve®, The Ritz-Carlton Destination Clubs® and Marriott Grand Residence Club properties. In addition, Suite Night Awards are not redeemable at select Participating Properties. Contact Member Support for individual hotel Suite Night Award participation.

From post # 220.

The system is not checking what is available for sale at any marriott.com web site, so you should not be using the web sites as a guide for what is and is not available for SNA approval.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

FOR ANYONE TRYING TO ADD SNAS TO PRE-PAID NONREFUNDABLE BOOKINGS THAT MARRIOTT IT
CURRENTLY DOESN’T SEEM TO ALLOW, HERE IS A POSSIBLE WORK-AROUND. GOOD LUCK!

https://www.flyertalk.com/forum/30575978-post541.html

Originally Posted by EuropeanPete View Post
All, I believe that I've found a way of getting around Marriott's IT issue where SNA's cannot be used on advance purchase rates. It takes advantage of another error in the Marriott IT system (go figure) where changes in different windows are not handled properly. It seems to work for me - would be great if 2 else can confirm.

For this to work, in addition to a pre-paid reservation where SNAs are disabled you need a rate at a hotel where SNA's are eligible - so go book a bog-standard fully flex rate at your local Westin or whatever which you can cancel later if you don't currently have any flexible rates booked.

Log in to Marriott.com and click on "My Trips" (obviously this won't work for people whose trips are still not showing). Open "View/ Modify" in a new browser window/ tab on the flexible reservation first, and then open "View/ Modify" in the non-refundable reservation in another new window/ tab. Go back to the flexible reservation and click on "Start Upgrade Request" and it should take you to a webpage for the pre-paid reservation where you can finally select your SNAs.

The link for selecting your benefit:
https://choice-benefit.marriott.com/
Print Wikipost

Reply

Old Jul 12, 19, 7:10 pm
  #1171  
 
Join Date: Mar 2017
Location: British Columbia
Programs: AA, AS Gold 75K, BA, QF, SQ, Marriott Platinum Premiere
Posts: 2,634
Originally Posted by Saidoh View Post
I have a reservation at the Sheraton in Puerto Vallarta, with enough SNAs to cover it, and I'm also getting a message that they can't be applied.
Just a heads up! The Sheraton Buganvilias in PVR does not provide Breakfast in the restaurant for Member + 1 as a welcome amenity contrary to the Elite Membership terms for Platinum & Above. I argued with the assistant Manager who brought out a chart to show me that they weren't required to since they provided breakfast (very poor too) in the lounge. Of course it was in Spanish and I couldn't see a date on the chart.

I gave up arguing, told her that I would not return and take all my business off-site. She shrugged here shoulders. I haven't been back and my folio was room & taxes only.

Good luck with the SNAs

James
Jiatong likes this.
Flying for Fun is online now  
Reply With Quote
Old Jul 14, 19, 1:24 am
  #1172  
 
Join Date: Jul 2004
Posts: 2,449
Thanks. I tried a few times, but it wouldn't work :-(

Originally Posted by EuropeanPete View Post
Read my workaround in the wiki. It might help you out.
broadwayboy is offline  
Reply With Quote
Old Jul 14, 19, 11:51 am
  #1173  
 
Join Date: Apr 2009
Location: BC, Canada
Programs: Bonvoy Amb / LTTE, VSE 5 Star Elite
Posts: 346
Originally Posted by Marriott Bonvoy Lurker View Post
Circling back to say that nothing has changed in this regard. The current system will confirm the highest category suite/upscale room type available once the run begins.
My recent experience appears to confirm this. Two different bookings a few days apart at different properties, both cleared SNAs exactly 5 days in advance (one would be middle of the night their local time, so I would think it unlikely this is a manual process at the property), both selected the highest category suite/room.

Only thing I can see that might come in to play is that both properties are SPG legacy brands. Will have to see if any of the Marriott brands follow the pattern...
YYJMSP is offline  
Reply With Quote
Old Jul 14, 19, 2:53 pm
  #1174  
Moderator, Delta Skymiles and Mileage Run
 
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond, Hyatt Diamond, former AS MVPG 75K, SPG Gold, Marriott Gold, Hilton Gold
Posts: 1,706
Hey Folks, Quick question. First time getting SNA's and wondering after I select them how soon can I use them? I went thru all my reservations and none of them seem to have the link to apply them. I figure there is some kind of delay before I can apply them?
ryandc99 is offline  
Reply With Quote
Old Jul 14, 19, 3:13 pm
  #1175  
 
Join Date: Dec 2007
Location: SFO
Posts: 2,382
Originally Posted by ryandc99 View Post
Hey Folks, Quick question. First time getting SNA's and wondering after I select them how soon can I use them? I went thru all my reservations and none of them seem to have the link to apply them. I figure there is some kind of delay before I can apply them?
this year my selection was credited within a few hours for both SNAs at 50 and the free night certificate at 75.
myperks is offline  
Reply With Quote
Old Jul 14, 19, 3:56 pm
  #1176  
Moderator, Delta Skymiles and Mileage Run
 
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond, Hyatt Diamond, former AS MVPG 75K, SPG Gold, Marriott Gold, Hilton Gold
Posts: 1,706
Originally Posted by myperks View Post


this year my selection was credited within a few hours for both SNAs at 50 and the free night certificate at 75.
Thanks - is it safe to assume they aren't active until I can see the option to apply them in my reservation?
ryandc99 is offline  
Reply With Quote
Old Jul 14, 19, 3:58 pm
  #1177  
FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: Toronto vicinity
Programs: UA 1K, AC MM E50, AA EXP, SPG P100, Marriott Plat, Fairmont Plat
Posts: 11,945
Originally Posted by ryandc99 View Post
Hey Folks, Quick question. First time getting SNA's and wondering after I select them how soon can I use them? I went thru all my reservations and none of them seem to have the link to apply them. I figure there is some kind of delay before I can apply them?
You should be able to use them as soon as they are in your account. Open the reservation you want to upgrade and below Room Features and Price Summary, there is a button to apply the SNA. I assume you don't have a prepaid reservation though.


margarita girl is offline  
Reply With Quote
Old Jul 14, 19, 4:01 pm
  #1178  
 
Join Date: Dec 2007
Location: SFO
Posts: 2,382
Originally Posted by ryandc99 View Post
Thanks - is it safe to assume they aren't active until I can see the option to apply them in my reservation?
you should be able to see the certificates in your account. When you do, click on your reservation and the option should appear but from reading this thread, prepaid reservations require a workaround.
myperks is offline  
Reply With Quote
Old Jul 14, 19, 4:43 pm
  #1179  
Moderator, Delta Skymiles and Mileage Run
 
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond, Hyatt Diamond, former AS MVPG 75K, SPG Gold, Marriott Gold, Hilton Gold
Posts: 1,706
Originally Posted by margarita girl View Post
You should be able to use them as soon as they are in your account. Open the reservation you want to upgrade and below Room Features and Price Summary, there is a button to apply the SNA. I assume you don't have a prepaid reservation though.


Thanks! No prepaid reservations for me, but not seeing that section. I guess I will wait till tomorrow and see if it shows up.
margarita girl likes this.
ryandc99 is offline  
Reply With Quote
Old Jul 14, 19, 5:55 pm
  #1180  
 
Join Date: Mar 2017
Location: British Columbia
Programs: AA, AS Gold 75K, BA, QF, SQ, Marriott Platinum Premiere
Posts: 2,634
Originally Posted by ryandc99 View Post
Thanks! No prepaid reservations for me, but not seeing that section. I guess I will wait till tomorrow and see if it shows up.
I recently selected 5 SNAs and immediately received an email confirmations. The actual certificates didn't show in my account untill the next day. I anticipate overnight processing. Once they were visible in my account I could use them on new or existing reservations.

James
Flying for Fun is online now  
Reply With Quote
Old Jul 15, 19, 12:13 pm
  #1181  
Moderator, Delta Skymiles and Mileage Run
 
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond, Hyatt Diamond, former AS MVPG 75K, SPG Gold, Marriott Gold, Hilton Gold
Posts: 1,706
So it showed up this morning both in the app as well as the reservations.
margarita girl likes this.
ryandc99 is offline  
Reply With Quote
Old Jul 16, 19, 2:59 am
  #1182  
xar
 
Join Date: Jul 2018
Programs: Starriott Plat Premier
Posts: 233
Hi all, not sure if this has been discussed before but wondering why cant SNAs be confirmed at the point of booking? If award certs / points can be confirmed, why not SNA too?
After all, SNA certs do have value behind it (I read someone saying that MR actually pays the property) unlike 'complementary elite' upgrades.
In case MR is afraid of losing revenue if guests apply SNAs over peak periods then black out dates can be defined.

Posting this as i'm having terrible luck in trying to get my SNA to clear.
This is the 2nd time getting rejected and my stay is just for 1 night. I was willing to pay for the suite as well but no availability on-line either :S
xar is offline  
Reply With Quote
Old Jul 19, 19, 12:09 am
  #1183  
xar
 
Join Date: Jul 2018
Programs: Starriott Plat Premier
Posts: 233
Understand that SNA's will start to clear 5 days before arrived so i tried my luck by emailing the property.
Here is their reply:

As Suite Night Award approval/rejection is solely managed above property level, I do regret not being able to assist with providing you a confirmation as of now, since hotel does not have the ability to manage Suite Night Award request.
So in a way makes me wonder if the property actually sets aside x premium / suite rooms which are managed by MR and the property have no control over?
xar is offline  
Reply With Quote
Old Jul 19, 19, 1:03 am
  #1184  
Hilton Contributor Badge
 
Join Date: Feb 2008
Location: In the air
Programs: BA Gold, Marriott Amb, Hilton Diamond, AMEX Plat
Posts: 6,136
Originally Posted by xar View Post
Hi all, not sure if this has been discussed before but wondering why cant SNAs be confirmed at the point of booking? If award certs / points can be confirmed, why not SNA too?
After all, SNA certs do have value behind it (I read someone saying that MR actually pays the property) unlike 'complementary elite' upgrades.
In case MR is afraid of losing revenue if guests apply SNAs over peak periods then black out dates can be defined.

Posting this as i'm having terrible luck in trying to get my SNA to clear.
This is the 2nd time getting rejected and my stay is just for 1 night. I was willing to pay for the suite as well but no availability on-line either :S
They don’t confirm at point of booking because that’s how it’s designed. They’d obviously be worth a ton more if they were (Hyatt top level get 4 which are confirmed immediately). If there was no suite availability online, you’d have to suspect you’d be really unlikely to get a free SNA upgrade, surely?
TerryK likes this.
EuropeanPete is online now  
Reply With Quote
Old Jul 19, 19, 3:21 am
  #1185  
xar
 
Join Date: Jul 2018
Programs: Starriott Plat Premier
Posts: 233
So i wrote back to the property with the following:
1. Noted you cant confirm my SNA at this point given that it is managed by MR.
2. As It is important for me to get the suite room on this date, I am willing to pay for the upgrade but i cant find the room online, can you help?

Property's reply
1. Indeed, but we hope that you will receive confirmation prior to your arrival.
2. We are sorry, all are suites are sold out on this date.

So yep i got the response i wanted. In Poker terms, am drawing pretty much dead atm!
xar is offline  
Reply With Quote

Thread Tools
Search this Thread