Originally Posted by
Saidoh
I have a reservation at the Sheraton in Puerto Vallarta, with enough SNAs to cover it, and I'm also getting a message that they can't be applied.
Just a heads up! The Sheraton Buganvilias in PVR does not provide Breakfast in the restaurant for Member + 1 as a welcome amenity contrary to the Elite Membership terms for Platinum & Above. I argued with the assistant Manager who brought out a chart to show me that they weren't required to since they provided breakfast (very poor too) in the lounge. Of course it was in Spanish and I couldn't see a date on the chart.
I gave up arguing, told her that I would not return and take all my business off-site. She shrugged here shoulders. I haven't been back and my folio was room & taxes only.
Good luck with the SNAs
James