Is anyone else having any issues with the Ambassador email again? My Ambassador hasn’t replied to the last couple of issues i’ve raised with him, but I heard back from a property that he did arrange the Your24 I asked for, so something is getting through...

My wonderful Ambassador came through for me again today. First, correcting my points for a recent award stay within 5 minutes of my email inquiry and then by surprising me with a creative use of my free night certificates.

A few weeks ago I had called her to inquire if she could help me use my free night certificates for upgraded stays if I was willing to pay an upgrade charge. She promised me she would look into it.

Today she called and said she had been reviewing my upcoming reservations. There was one, she explained, a 3 night award stay at Palacio del Inka, that she could apply my certificates to on the backend without changing my reservation. This was important since she had already negotiated a wonderful suite upgrade for us. I just received the confirmation now and my certificates have been applied and my points refunded and our suite is confirmed.

When I reached Ambassador for the first time last year I assumed it would be a one year status. Then I was so impressed I decided to go for it this year (on track to hit by October) . And now I am wondering if it might be something I go for again next year.

@damon88 I think I may have told you so...because I adore you so.

I’m delighted to see so many other Ambassador experiences starting to mirror my own.

FYI - the email issues are back, at least for my Ambassador. ~50% of emails are going missing at the moment.

It really is like I have this great ally in the Marriott organisation, but they’ve locked him in a dark room with no connectivity.

Interesting. I have noticed that the general emails do go unnoticed (I only resort to that when my ambassador is out of the office). My emails to her get answered with no problem.

Perhaps the general inbox is overwhelmed?

So those formerly upcoming RC stays were both this week—and both saw me upgraded to suites. I’m 2/2 again.

RC Georgetown: upgraded to the specialty Ritz-Carlton Suite as previously noted, the 2nd biggest suite in the 86 room hotel.

RC Boston (here now): upgraded to an Executive Suite, though I was offered a larger Luxury Suite, I prefer the Executive Suite when traveling alone (it gets colder easier IME).

On top of those, I also was 4/4 on suite upgrades otherwise this week:

Le Meridien Arlington: booked entry level room, pre-upgraded to my preferred Executive Suite (it has 2 HVAC so it gets super cold)
Marriott Baltimore Inner Harbor Camden Yards: booked entry level room, upgraded to Hospitality Suite, but front desk bungled it so I took a junior suite instead.
Four Points Midtown NYC Times Square: booked entry level room, pre-upgraded Penthouse Suite as usual
Courtyard New Haven at Yale: booked entry level room, pre-upgraded to suite as usual.

If there’s availability at check in for a suite upgrade, the good hotels will try to upgrade you. If you’re Ambassador elite and good customer in a hotel’s estimation, have a special occasion, and/or have a good Ambassador, the good hotels probably will try to pre-upgrade you if it’s possible and not likely to mess with very high occupancy or very high revenue events.

3 nights at RC Coconut Grove: pre-upgraded to Partial Water View One Bedroom Suite (first stay)
3 nights at RC Washington: pre-upgraded to best category Premium room...almost sold out property (first stay)
2 nights at RC Boston: arrived and upgraded to Executive One Bedroom Suite...sold out property (return guest)
2 nights at RC Georgetown: booked Executive Suite, no upgrade..sold out property (first stay)
3 nights at RC Chicago: booked Executive Suite, upgraded to Gold Coast One Bedroom Suite...almost sold out property (first stay)
5 nights at RC Bacara Santa Barbara: pre-upgraded to Garden View One Bedroom Suite, later upgraded to Oceanview One Bedroom Suite...sold out property (first stay)
2 nights at RC Half Moon Bay: pre-upgraded to Ocean House Firepit One Bedroom Suite, almost sold out property (first stay)
3 nights at RC Georgetown: pre-upgraded to Executive One Bedroom Suite, further upgraded to Ritz-Carlton Suite property seems close to sold out (second stay)
2 nights at RC Boston: booked in entry level room, upgraded to Executive Suite (return guest)

Most of your recent stays are at hotels that don’t have many suites. That doesn’t help.

Your future stays at the StR Singapore and RC Jakarta have a better chance for suite upgrades since they have more suites.

Good luck!

For Sheraton Melbourne, I don't expect anything tbh. The stay is too long and it wont be reasonable to expect the hotel to lock out their suite from paying guests for that amount of time.

Seems like quite a light number of credits back based on reports here...