Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
May 23, 2019, 5:55 pm
#2506
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
@newbiztraveler I might recommend you confirm you’re using the correct email addresses and that your emails actually are being sent out of your inbox.
A bad and non responsive Ambassador is certainly a possibility, but I’ve never not had a response within a day or two when emailing the Ambassador Service email listed above.
If that doesn’t work, send a private message here on FlyerTalk to one of the Marriott Bonvoy Lurkers. Ask for a phone number or ask for an Ambassador manager to contact you about a new Ambassador.
A bad and non responsive Ambassador is certainly a possibility, but I’ve never not had a response within a day or two when emailing the Ambassador Service email listed above.
If that doesn’t work, send a private message here on FlyerTalk to one of the Marriott Bonvoy Lurkers. Ask for a phone number or ask for an Ambassador manager to contact you about a new Ambassador.
Last edited by bhrubin; May 23, 2019 at 6:15 pm
May 23, 2019, 6:08 pm
#2507
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
I emailed the general Ambassador line Sunday morning and had assistance response 90 minutes later. I find the general line much more responsive than my assigned Ambassador.
Usually it takes her 24 hours to respond, and the help is not personal. For example, the email on Sunday morning included her direct email as well as the general Ambassador email. She hasn’t bothered to follow up to see if everything is okay or to ask if she can do anything else since I mentioned this was a vacation versus normal business trip. Resort’s Elite Coordinator has reached out to acknowledge my arrival so waiting to see what happens.
Usually it takes her 24 hours to respond, and the help is not personal. For example, the email on Sunday morning included her direct email as well as the general Ambassador email. She hasn’t bothered to follow up to see if everything is okay or to ask if she can do anything else since I mentioned this was a vacation versus normal business trip. Resort’s Elite Coordinator has reached out to acknowledge my arrival so waiting to see what happens.
May 23, 2019, 9:46 pm
#2508
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Titanium (LTT)
Posts: 2,272
Why dont you guys just call if you need something done?
My ambassador called me at least 20X last week (different time zone) coz she had a "surprise" for me regarding if i wanted to be part of...
Excited! 😊
My ambassador called me at least 20X last week (different time zone) coz she had a "surprise" for me regarding if i wanted to be part of...
Excited! 😊
May 24, 2019, 6:22 am
#2509
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
May 24, 2019, 7:24 am
#2510
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
Apparently the understanding of the Your24 program is also quite variable...I asked for a 7am / 10am on a couple different reservations in the past week, both times I got "we'll put in for an early 12pm request for you!"
Yeah....
Yeah....
May 24, 2019, 7:42 am
#2511
Join Date: Dec 2007
Location: SFO
Posts: 4,916
.
May 24, 2019, 6:22 pm
#2512
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
I frankly feel sorry for any of you suckers continuing to spend $20K annually with this sorry excuse of a hotel chain and getting such abysmal levels of (non-) service, save for BHR and a couple other lucky ones. It frankly is embarrassing that Marriott thinks this is acceptable; I actually see it aligning with my theory that they are trying go cancel the program (isn't in the Marriott DNA, which is more about point redemption than high-touch service).
Good article from VFTW that I didn't see posted here previously:
https://viewfromthewing.boardingarea...ites/#comments
Some of the comments are both amazing and telling
Good article from VFTW that I didn't see posted here previously:
https://viewfromthewing.boardingarea...ites/#comments
Some of the comments are both amazing and telling
May 24, 2019, 10:43 pm
#2513
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,843
May 24, 2019, 10:44 pm
#2514
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
If the issue is just overcrowding at Amb level due to 100 nighters (ex SPG) can get ambassador without 20k spending then the issue will be gone next year.
But I think the issue is way more than that.
The quality of ambassador is varies too greatly. At least according to FT posts.
And also the execution of the request is varies as well at property level.
Some property proactively welcoming ambassador members, some do nothing
Even when the number evens out in 2020 (all ambassador members are the 100 night + 20k spends), the service will still face those two issues.
And for the tier itself, I really think the incremental benefit of amb tier really weak for the added qualifying requirements over titaniums.
Most of the benefits are comes with if available tags ... never guaranteed (like Your24)
But I think the issue is way more than that.
The quality of ambassador is varies too greatly. At least according to FT posts.
And also the execution of the request is varies as well at property level.
Some property proactively welcoming ambassador members, some do nothing
Even when the number evens out in 2020 (all ambassador members are the 100 night + 20k spends), the service will still face those two issues.
And for the tier itself, I really think the incremental benefit of amb tier really weak for the added qualifying requirements over titaniums.
Most of the benefits are comes with if available tags ... never guaranteed (like Your24)
May 25, 2019, 12:58 am
#2515
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,843
I also think the situation will get even better starting in 2020 with a reduced number of Ambassador guests.
May 25, 2019, 2:08 am
#2516
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
It still based on availability
and plenty of properties gaming or being dishonest with these.
50 and 75 nights got their platinum and titanium benefit + the 50 and 75 choices.
Yet 100 ambassador with $20k spending have ambassador which some are varies in responsiveness, your24 which is not guaranteed ... and pretty much upgrade privilege similar as titaniums.
Marriott might want introduce 100 night choice for these ambassadors
and plenty of properties gaming or being dishonest with these.
50 and 75 nights got their platinum and titanium benefit + the 50 and 75 choices.
Yet 100 ambassador with $20k spending have ambassador which some are varies in responsiveness, your24 which is not guaranteed ... and pretty much upgrade privilege similar as titaniums.
Marriott might want introduce 100 night choice for these ambassadors
May 25, 2019, 2:58 am
#2517
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,843
I think this is where our opinion differs. Yes same privilege on paper, I agree. But in practice who has priority? At worse some hotels will not prioritize Plat/Titanium/Amb at all, and at best a hotel will upgrade Ambs ahead of Titanium every single opportunity they have. You seem to argue that the former is rampant, while I think the latter is quite material and possibly growing.
May 25, 2019, 3:19 am
#2518
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
I really hope you are correct.
I do have very good elite recognition on my last stay at a Courtyard. All benefits are offered proactively and I do get a suite upgrade (finally!
) to 1 cat below presidential suite.
Next month, I will have plenty of stays scheduled and will update on how the recognitions are.
I do have very good elite recognition on my last stay at a Courtyard. All benefits are offered proactively and I do get a suite upgrade (finally!
) to 1 cat below presidential suite. Next month, I will have plenty of stays scheduled and will update on how the recognitions are.
May 25, 2019, 4:35 am
#2519
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,843
May 25, 2019, 9:14 am
#2520
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
Asian CY tends to be better than their counterpart in US I believe.