I emailed the general Ambassador line Sunday morning and had assistance response 90 minutes later. I find the general line much more responsive than my assigned Ambassador.

Usually it takes her 24 hours to respond, and the help is not personal. For example, the email on Sunday morning included her direct email as well as the general Ambassador email. She hasn’t bothered to follow up to see if everything is okay or to ask if she can do anything else since I mentioned this was a vacation versus normal business trip. Resort’s Elite Coordinator has reached out to acknowledge my arrival so waiting to see what happens.