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Originally Posted by TheMan
(Post 30661472)
I have been Ambassador level with Marriott since early December. I have been lifetime Platinum for at least 5 years now and Platinum Preferred for years. I have not as of yet heard a lick from my Ambassador. I have called SEVERAL times asking my Ambassador to reach out to me and I have even requested a change of Ambassadors but have not had any luck with any of it. What's the point of a perk if you can't use it? I would like to see Marriott extend my Ambassador membership by a month as I feel that ive wasted one so far but the motivation to make Ambassador again isn't there at this point. Why offer a SPECIAL level of service when it isn't even available? My apologies if this new post is redundant but ive searched and couldn't find one on this service. I've heard from other Ambassador level members who have had similar results.
Marriott who's asleep at the wheel? UPDATE: The Ambassador manager contacted me today and told me that my experience was unacceptable and would be providing me with a new one and hopefully a much better experience. |
Sorry if someone has answered this before - wasn't able to find recent information via search
How do you officially request a new ambassador? My ambassador has been AWOL since late last year - no help, no response, no whatsoever. I started emailing the general ambassador service email, but got very slow (3+ days for simple requests at domestic hotels) or unhelpful responses (applied request to wrong stay even when I explicitly provided reservation # and hotel name...) Thank you! https://cimg0.ibsrv.net/gimg/www.fly...c2b7e2fe80.gif |
Originally Posted by bdw1120
(Post 30738525)
Sorry if someone has answered this before - wasn't able to find recent information via search
How do you officially request a new ambassador? My ambassador has been AWOL since late last year - no help, no response, no whatsoever. I started emailing the general ambassador service email, but got very slow (3+ days for simple requests at domestic hotels) or unhelpful responses (applied request to wrong stay even when I explicitly provided reservation # and hotel name...) Thank you! https://cimg0.ibsrv.net/gimg/www.fly...c2b7e2fe80.gif |
Originally Posted by sinfonia
(Post 30738542)
Call the ambassador line and tell the agent that picks up the phone that you would like to request a new ambassador and have them send it up to a manager.
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So far I'm very happy with my ambassador.
Always get fast response from her. And in rare case she was out of office, the general ambassador team reply within 24 hrs (interestingly thats include weekend) I guess the general ambassador line is manned everyday. Email issue .... no change ..... [email protected] still didnt reach my ambassador Recently I stayed at The Prince Gallery Tokyo during my birthday, and the ambassador inform the hotel in advance about that and they prepare a nice present for me and cute looking fruit platter :D Usually I made my own reservation and inform the ambassador about that and if the stay are special in any way. (as per her own request) She did ask for my feedback about the stays as well. |
I received a completely useless email from my ambassador when I reached that status. I replied asking what value they added to my stay as I legitimately didn't know. They replied with the same form email. Really no advantage to this program for me.
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I had my past Ambassador for 6 out of the last 7 years (missed it one year then got them back). Last set of emails (including a service issue) two weeks went unanswered. Ended with quite the whimper...
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All of these valid complaints about ambassadors not responding to emails are great, but they would be even greater if you would send them to Marriott.
David Flueck, vice president of loyalty <[email protected]> Arne Sorenson, CEO <[email protected]> |
Originally Posted by hockeyinsider
(Post 30741484)
All of these valid complaints about ambassadors not responding to emails are great, but they would be even greater if you would send them to Marriott.
David Flueck, vice president of loyalty <[email protected]> Arne Sorenson, CEO <[email protected]> I wonder if these 2 CEO and VP emails can reach them properly :D |
Originally Posted by Well Red
(Post 30717515)
I’m having a similar experience, except less positive. Made Ambasador last year. Other than the app and website congratulating me on my “achievement”, not a peep from Marriott. Didn’t really care, all these tales of people getting recognized or getting perks seem a fantasy. But I could have actually used their assistance on a recent trip so I reached out asked who my Ambasador was. Not only did I not get a name or even a referral to a general line, instead I was told that my account had to be reviewed first. If, after the review, I still qualified then I’d hear from someone by March. So glad I spent 140+ nights and 20k+ spend with Marriott last year. *eyeroll* Did you barely qualify or was there some margin? I could imagine someone barely hitting $20,000 spend and then getting a refund from the hotel, which then might raise issues about how to handle this. Or the nights count could be slightly wrong, for instance with very late check ins, day rates, etc. Otherwise, it sounds like your account might be on some list to be audited. Have you done anything prohibited or questionable? |
I made Ambassador last year. I got a welcome email at the time but haven't asked my Ambassador to do anything since then other than credit back an erroneously deducted SNA (which they did). I normally reserve all my stays myself via the website (I have 20+ reservations right now) and since they are mostly for business trips I really don't need help with them, so to date there doesn't appear to be much benefit to having an Ambassador.
That said, I do have a family vacation to Japan/South Korea planned for early this summer and have at least a couple reservations on that trip I could probably use some help with (trying to see if I can use cash to upgrade an RC Tokyo points reservation and trying to improve the odds of some SNAs getting honored in Seoul) so I figure this will provide me with a good opportunity to test out the program and see if it can deliver some value. That said, I really don't know what my expectations should be in terms of what kind of help my Ambassador can provide. A couple questions for those more experienced with Ambassador status: 1. For a family vacation, what kind of help has an Ambassador been able to provide you with? Is it worthwhile to have them contact the hotels we are visiting just to let them know we are coming (as some of the folks on this board seem to do). 2. In general, are people trying to do all their reservations through Ambassadors and having them contact every property they visit in advance or just asking the Ambassador for help with specific situations a few specific stays? Thanks for any insights or advice! |
Originally Posted by BillBurn
(Post 30743019)
That said, I really don't know what my expectations should be in terms of what kind of help my Ambassador can provide. A couple questions for those more experienced with Ambassador status:
1. For a family vacation, what kind of help has an Ambassador been able to provide you with? Is it worthwhile to have them contact the hotels we are visiting just to let them know we are coming (as some of the folks on this board seem to do). 2. In general, are people trying to do all their reservations through Ambassadors and having them contact every property they visit in advance or just asking the Ambassador for help with specific situations a few specific stays? I would not ask or expect an Ambassador to email every hotel you are visiting just to say that you are coming - that's a bit of a waste of everyone's time. Similarly, .I don't think there's any benefit in having your Ambassador make all your bookings for you. A few people here have "riders" of standard requests they always ask, but you'll notice that most people are often disappointed when these are not met and do you really want to come across as a brattish child pop star? I'd ask yourself some questions: What is it you really appreciate/ dislike in hotel rooms? What really matters to your family? What kind of bookings would you really like to do? Which are your most important/ "grand" trips of the year? What would a nice surprise look like? |
Answering Billburns question : Since I only have amb for 5 months so far, this just my experience. 1. Normally I inform my amb about each trip puposes. Whether its a special occassion trip or just regular trip. For normal trips, its pretty much business as usual, even though the upgrade might be a bit better (cant verify this yet as my stay experience is extremely limited at this stage) For special occassion say birthday, amb and hotel might provide some extra ... like a birthday cake or something. 2. Most of the time I made my own reservation and update my amb about those reservation and the trip pupose (she request that). Sometimes I contact my amb if I would like to ask some questions regarding the stay as hotel email is no longer available easily. On rare occassion, if I would like to reserve a complicated reservation or reserve a specialty suite that not listed online, I contact my amb to arrange that. Personally, I prefer handling simple matter myself and let my amb handling matters that more complicated instead of wasting her time doing all the monkey job. |
I have had ambassador status for almost 4 months now and have yet to receive a welcome email. It seems like Marriott has really dropped the ball on this one, not sure what the value of continuing to stay there is.
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I qualified under the legacy SPG deal for an Ambassador ( for the first time in quite a while); it’s likely to be a one time only as I very much doubt I’ll reach the 20K spend ( currently running at about $60 for some grab’n’go snacks). The contact from the Ambassador was very quick and efficient. She did help with a Your24 request that was too close to arrival, and it was honoured. The only (trivial) negative: she insists on using “reach out”, rather than contact, email, phone, request, ask, and it’s a phrase I loathe. |
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