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Wouldn't it be a good practice for Ambassadors to let people know when they won't be in the office to receive messages and respond on a timely basis? If someone is taking vacation (or if they've quit), this information should be on the outgoing voicemail message and email should be set up to send an automated "out of office" response. It would be basic professional courtesy, not rocket science. |
Originally Posted by HHQX888
(Post 30639006)
@bhrubin : corporate employees, if they are not in office use forward mesages (in their mailbox) to different email, but this world of Marriot IT. I don't see any reason why I must spam two accounts.
FWIW, I have never had issues with my Ambassdor receiving my emails. But I have had many issues with Marriott It causing many hotel contacts from not ever receiving my emails, people who otherwise had always responded very promptly. And we know others have sent emails that their Ambassadors never received. |
Originally Posted by MSPeconomist
(Post 30639018)
Wouldn't it be a good practice for Ambassadors to let people know when they won't be in the office to receive messages and respond on a timely basis? If someone is taking vacation (or if they've quit), this information should be on the outgoing voicemail message and email should be set up to send an automated "out of office" response. It would be basic professional courtesy, not rocket science. Mine always does She always reaches out in advance if she will be on vacation: Regarding next week, my schedule is slightly different. I will be working 7:30A- 5 PM (M-TH) and 7-11A (F); all times in CST and resume my normal hours on Monday xx/xx. I also have an upcoming vacation; I will be out of the office from June xx-July xx. will be back in the office at 8 AM and resume normal office hours on July xx And if I miss her I get an automatic reply. Thank you for your email. I’m gone for the day and will return on Monday, October 15 at 10:00 AM CST. I will respond to your request as quickly as possible upon my return. If you would like immediate assistance from an English-speaking member of our global team, please send an email to:[email protected] or contact us by phone by: 1. Dialing my number and pressing "0" when prompted, or 2. Dialing +1-xxx-xxx-xxxx to connect directly |
@bhrubin : You have so much luck with Starriott but maybe you are smart woman and this is point why you don't have any problems.
But from rezrez12 post I think this problem with no answering is after they change emails. It looks like Stariott hire quick people from call centers or move same 'not profitable' members external call center. |
Originally Posted by HHQX888
(Post 30639148)
@bhrubin : You have so much luck with Starriott but maybe you are smart woman and this is point why you don't have any problems.
But from rezrez12 post I think this problem with no answering is after they change emails. It looks like Stariott hire quick people from call centers or move same 'not profitable' members external call center. |
Originally Posted by bhrubin
(Post 30639168)
My husband appreciates that you think I’m a smart woman. If only I were a woman...:D I also presume the problem is rezrez12 also is likely to have a bad old email address (@starwoodhotels.com). That’s why always copying the generic Ambassador service email can help until one is definitely sure the correct email address for their Ambassador. |
Well, just a received a 2nd email from an ambassador welcoming me to the program...a different person than the 1st email I received. Not sure if a glitch, or my first ambassador is already departed and I have been reassigned. They email is basically the same as the first one, obviously a generic email template (which I would expect it to be) with no reference to being reassigned from my previous person.
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Originally Posted by rezrez12
(Post 30637991)
Hi All - I reached out to my ambassador for help using my Suite nights at the end of last year. The first time it took her a week to respond and by then my travel plans had changed. The 2nd time I emailed her she still has not responded. My suite nights ended up expiring because the luxury collection property in Tokyo did not accept them? Was trying to figure it out with the ambassador. I also emailed her on Monday with some questions and she has not responded. Is this normal? So far the service from the ambassador has been awful. Even when introducing herself via email she didn’t ask any preferences or anything. Are my my expectations off? Thanks! We would like to forward your feedback on the Ambassador service to the Ambassador management team, if you could provide your account details to us via email below. [email protected] Best Regards, Christina Zhou Social Media Specialist Marriott International |
Originally Posted by goodeats21
(Post 30639626)
Well, just a received a 2nd email from an ambassador welcoming me to the program...a different person than the 1st email I received. Not sure if a glitch, or my first ambassador is already departed and I have been reassigned. They email is basically the same as the first one, obviously a generic email template (which I would expect it to be) with no reference to being reassigned from my previous person.
We would like to help check with the Ambassador management team on your Ambassador assignment, if you could provide your account details to us via below email. [email protected] Best Regards, Christina Zhou Social Media Specialist Marriott International |
Originally Posted by damon88
(Post 30639112)
And if I miss her I get an automatic reply.
Thank you for your email. I’m gone for the day and will return on Monday, October 15 at 10:00 AM CST. I will respond to your request as quickly as possible upon my return. If you would like immediate assistance from an English-speaking member of our global team, please send an email to:[email protected] or contact us by phone by: 1. Dialing my number and pressing "0" when prompted, or 2. Dialing +1-xxx-xxx-xxxx to connect directly |
Originally Posted by Keyser
(Post 30640316)
i used to get this till recently but over the last month i've not been getting any automated replies, even if i email her after office hours or over the weekend....
I've been trying to contact my ambassador all week about a trip to Asia for next week. So far I've sent three emails, left three voicemail messages, and tried many more times to reach her by phone during her work hours. I've been reluctant to contact the general Ambassador Service "team" because the last time I did that, some "team member" did far more harm than good. I have yet to see anything positive result from having an Ambassador other than a Your24 at a lower tier brand (nothing else in town, not my hotel choice). After all the hype and about $40,000 spend, I'm not impressed. |
Now 'Ambassador Service' = old SPG 'Platinum Desk' :D
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Originally Posted by HHQX888
(Post 30639006)
@bhrubin : corporate employees, if they are not in office use forward mesages (in their mailbox) to different email, but this world of Marriot IT. I don't see any reason why I must spam two accounts.
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This is not 'perfect world' but corporate standards if you woking in team, set up forwarding message to different team member email address and sending reply to sender with information that ' I am not in office ... '.
And I think now this 'Ambassadors' are external source from Marriott which don't have all access to Marriott customer system and we have this what we have now. |
Originally Posted by Keyser
(Post 30640316)
i used to get this till recently but over the last month i've not been getting any automated replies, even if i email her after office hours or over the weekend....
That would be concerning to me. My Ambassador only “disappeared” during one week- the week beginning August 18th. |
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