Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Jan 5, 2019, 10:32 am
#1816
Join Date: Jun 2015
Posts: 343
I quite liked the JW Marriott Dubai but totally understand how half the reviews are negative specifically calling out the elevators. They are INFURIATING, they make me want to commit unspeakable acts. Every. Single. Time. Argh, I'm getting PTSD just thinking about it.
(Otherwise great stay at a great hotel)
(Otherwise great stay at a great hotel)
Jan 5, 2019, 11:31 am
#1817
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
Agreed. I've never stayed there, but I'm always surprised how hotels consistently get such a simple, yet incredibly important design detail, completely wrong. The best I've seen was in Vegas. It was at the D. You punch in your floor number, and than it assigns you an elevator. It appears to have some issues when used at capacity, but during normal operations, it's significantly faster than sharing an elevator that stops at almost every floor.
The Park Tower Knightsbridge in London (LC, formerly Sheraton name) has such elevators with a supposed security feature that you tap your key card to call the elevator to go up. I didn't like the system for several reasons. First, it displays your floor to everyone who is in that area of the lobby. Secondly, when you enter the elevator, someone could easily follow you and it's not so obvious because they don't punch a floor button in the elevator, nor can you tell whether additional people have requested the elevator to go to your floor as the elevator doesn't display a list of floors where it will stop. I thought the system was strange but YMMV.
Jan 5, 2019, 11:45 am
#1818
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
Seriously....LOL. I’m at a non Marriott resort this week, private all inclusive. Only 31 guests onsite this week. Have already met three other people who have Ambassador level with Marriott.
Jan 5, 2019, 12:29 pm
#1819
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
$20,000 is a high threshold for people staying in flyover country and Southeast Asia, but not that high for someone who only stays at hotels in New York, Boston, San Francisco, Washington, Los Angeles, Miami, London and Paris.
Jan 7, 2019, 7:47 am
#1820
Join Date: Oct 2014
Posts: 17
Ambassador Customer Service
I was just on the phone with the Ambassador Phone line. My company booked me a room at the Orlando Ritz Carlton not under my full name for my Marriott Rewards Number. When talking with the Ambassador Person I asked for it to be changed and my MR# to be added to my confirmation. Under the new reservation system she could not change it, and the customer service person told me they are being told they cannot call the Hotel directly to change it for me. They have been told they by management that is not part of their job description going forward.
My question for the masses. What good is it to spend over 100 nights and over 20K with Marriott going forward if they keep taking these perks away? I don't see any?
My question for the masses. What good is it to spend over 100 nights and over 20K with Marriott going forward if they keep taking these perks away? I don't see any?
Jan 7, 2019, 7:55 am
#1821
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
How soon is your stay? Perhaps the ambassador isn't supposed to call but can send an email to the hotel on your behalf. OTOH, perhaps the rule is that they cannot work with reservations made through a third party as presumably your corporate travel agent will receive a commission on your room rate.
Jan 7, 2019, 8:00 am
#1822
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Likely the case.
If this is a TA booking, the TA should be handling any changes. All it takes is a few corporate customers complaining that someone mucked with reservations they made a given way for a reason.
I am guessing that the FD will change this for OP at check in.
If this is a TA booking, the TA should be handling any changes. All it takes is a few corporate customers complaining that someone mucked with reservations they made a given way for a reason.
I am guessing that the FD will change this for OP at check in.
Jan 7, 2019, 8:35 am
#1823
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
I believe it will be easier for OP to change the name when check in rather than have to go through ambassador
Jan 7, 2019, 9:42 am
#1824
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
Was this an individual booking or part of a meeting/ conference? Your company may have booked via the property’s sales office. I’ve found these can’t be touched by anyone but the sales office (until check in) and they will often only make changes as directed by the event planner from my company due to contract details.
Jan 7, 2019, 10:02 am
#1825
Join Date: May 2017
Location: Pittsburgh, PA
Programs: Marriott Titanium Elite (Lifetime Gold), United 1K
Posts: 128
Started out promising with my first ambassador, but now that I'm onto my second one... my last three emails over the last 6 weeks have gone without a response. Color me impressed. 
Jan 7, 2019, 10:03 am
#1826
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Dupe ... oops!!
Jan 7, 2019, 10:04 am
#1827
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Was this an individual booking or part of a meeting/ conference? Your company may have booked via the property’s sales office. I’ve found these can’t be touched by anyone but the sales office (until check in) and they will often only make changes as directed by the event planner from my company due to contract details.
Jan 7, 2019, 10:10 am
#1828
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,994
The Park Tower Knightsbridge in London (LC, formerly Sheraton name) has such elevators with a supposed security feature that you tap your key card to call the elevator to go up. I didn't like the system for several reasons. First, it displays your floor to everyone who is in that area of the lobby. Secondly, when you enter the elevator, someone could easily follow you and it's not so obvious because they don't punch a floor button in the elevator, nor can you tell whether additional people have requested the elevator to go to your floor as the elevator doesn't display a list of floors where it will stop. I thought the system was strange but YMMV.
To an extent, the same flaws you mention exist in old school elevators as well (the only new flaw being an earlier notification of floor - as opposed to having to get in with you to see).
Jan 7, 2019, 10:12 am
#1829
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
I was just on the phone with the Ambassador Phone line. My company booked me a room at the Orlando Ritz Carlton not under my full name for my Marriott Rewards Number. When talking with the Ambassador Person I asked for it to be changed and my MR# to be added to my confirmation. Under the new reservation system she could not change it, and the customer service person told me they are being told they cannot call the Hotel directly to change it for me. They have been told they by management that is not part of their job description going forward.
My question for the masses. What good is it to spend over 100 nights and over 20K with Marriott going forward if they keep taking these perks away? I don't see any?
My question for the masses. What good is it to spend over 100 nights and over 20K with Marriott going forward if they keep taking these perks away? I don't see any?
This issue is clearly a stupidity associated with the Marriott booking engine and Marriott policy, yet another in a long line of IT and policy fails for Marriott. It has nothing to do with our Ambassadors, however.
In 19 years of elite status with both Marriott and SPG, I think this is only the 5th time something like this has occurred. So I’m not going to get too worked up over it.
Jan 7, 2019, 2:12 pm
#1830
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
Do you manage to get it changed on the other 4 occassion?
I wonder if the reason is similar to why you cant easily change name on airline ticket (at least in Asia/Australia not sure other countries)
To prevent people hoarding ticket on very busy period and resell them (through black market) at higher price and then change the name on the ticket to buyers name.
I wonder if the reason is similar to why you cant easily change name on airline ticket (at least in Asia/Australia not sure other countries)
To prevent people hoarding ticket on very busy period and resell them (through black market) at higher price and then change the name on the ticket to buyers name.