Marriott "Fresh Bites" Room Service
Jul 30, 2016, 5:07 am
#62
Join Date: Jun 2012
Location: CLT
Programs: Marriott Plat, AA Gold
Posts: 1,076
So are the prices even any better?
If Marriott is claiming to have made this change because of "research with Millenials," then I'd guarantee the feedback was they (including myself) would gladly trade having real silverware for better prices, as long as the food was still the same quality (which usually wasn't very good to begin with, another reason why there probably weren't many people ordering it).
If Marriott is claiming to have made this change because of "research with Millenials," then I'd guarantee the feedback was they (including myself) would gladly trade having real silverware for better prices, as long as the food was still the same quality (which usually wasn't very good to begin with, another reason why there probably weren't many people ordering it).
Jul 30, 2016, 7:44 am
#63
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Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,113
So are the prices even any better?
If Marriott is claiming to have made this change because of "research with Millenials," then I'd guarantee the feedback was they (including myself) would gladly trade having real silverware for better prices, as long as the food was still the same quality (which usually wasn't very good to begin with, another reason why there probably weren't many people ordering it).
If Marriott is claiming to have made this change because of "research with Millenials," then I'd guarantee the feedback was they (including myself) would gladly trade having real silverware for better prices, as long as the food was still the same quality (which usually wasn't very good to begin with, another reason why there probably weren't many people ordering it).
Cheers.
Jul 30, 2016, 7:43 pm
#64
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA GS 1.7MM, AA 2.1MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 6,317
So are the prices even any better?
If Marriott is claiming to have made this change because of "research with Millenials," then I'd guarantee the feedback was they (including myself) would gladly trade having real silverware for better prices, as long as the food was still the same quality (which usually wasn't very good to begin with, another reason why there probably weren't many people ordering it).
If Marriott is claiming to have made this change because of "research with Millenials," then I'd guarantee the feedback was they (including myself) would gladly trade having real silverware for better prices, as long as the food was still the same quality (which usually wasn't very good to begin with, another reason why there probably weren't many people ordering it).
Don't kid yourself - It's ALL about the MONEY.
Jul 30, 2016, 7:52 pm
#65
Join Date: Jun 2012
Location: CLT
Programs: Marriott Plat, AA Gold
Posts: 1,076
I kinda doubt it is the case with the "fresh bites," but good food can come in a paper bag.
Jul 31, 2016, 7:28 pm
#66
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Join Date: Apr 2000
Location: FLL -> Where The Boyars Are
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Posts: 18,669
Apparently, Fresh Bites will mitigate the California drought:
https://blog.cambro.com/2015/09/25/h...n-room-dining/
https://blog.cambro.com/2015/09/25/h...n-room-dining/
Jul 31, 2016, 11:58 pm
#67
Join Date: Sep 2009
Location: Houston
Programs: United 1K, Marriott Lifetime Platinum; Hyatt Diamond/GLOB
Posts: 738
Room service fan
When traveling alone, I probably order room service more often than not.
If I'm traveling for work, I'm talking to folks most of the day, and when I'm done for the day, I don't want to hang out at the bar talking to other folks, and if I'm going to eat alone, I'd rather eat alone in my room.
Typically, I order room service while working at the desk, continue working until room service arrives, and then eat it at my desk while watching TV or goofing off on the internet.
Now, without room service or a desk, I may actually have to go talk to people.
I've been flirting with Hyatt pretty hard lately. They are getting rid of desks at some properties, but I haven't heard of them getting rid of room service.
If I'm traveling for work, I'm talking to folks most of the day, and when I'm done for the day, I don't want to hang out at the bar talking to other folks, and if I'm going to eat alone, I'd rather eat alone in my room.
Typically, I order room service while working at the desk, continue working until room service arrives, and then eat it at my desk while watching TV or goofing off on the internet.
Now, without room service or a desk, I may actually have to go talk to people.
I've been flirting with Hyatt pretty hard lately. They are getting rid of desks at some properties, but I haven't heard of them getting rid of room service.
Aug 1, 2016, 4:50 am
#68
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,700
Apparently, Fresh Bites will mitigate the California drought:
https://blog.cambro.com/2015/09/25/h...n-room-dining/
https://blog.cambro.com/2015/09/25/h...n-room-dining/
Aug 2, 2016, 2:44 am
#69
Original Poster
Join Date: Mar 2009
Location: London UK
Programs: BA Gold/Marriott Titanium Lifetime/UA/JetBlue
Posts: 618
My Fresh Bites arrived looking like "sh**" with a salad dressing pot that had burst all over everything. How can a load of coloured tissue paper make dinner a better experience!
Bring back a plate and proper cutlery.
Aug 3, 2016, 8:54 am
#70
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Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,202
Should post pictures of the mess and negative reviews on sites like tripadvisor since Marriott seems to be concerned about those reviews more than feedback from elites now.
Aug 3, 2016, 10:24 am
#71
Join Date: Dec 2003
Programs: AA Plat Pro, United Silver, Marriott LTT, Hyatt Globalist, Hilton Diamond, IHG Platinum
Posts: 1,120
Apparently, Fresh Bites will mitigate the California drought:
https://blog.cambro.com/2015/09/25/h...n-room-dining/
https://blog.cambro.com/2015/09/25/h...n-room-dining/
Aug 3, 2016, 11:20 am
#72
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,700
The article is all about the improved environmental impact - that's BS. Despite the drought, it's much better for the environment to use and wash real plates, cutlery, and napkins, rather than "100% recyclable" throw-aways. Notice they said "recyclable" and not recycled, and there's no mention of the used items from guest rooms actually being reclaimed for the recycling bin. I really doubt housekeeping is going to scrape the remains of the salad from the containers left behind so that they can be put into the recycling.
We are the problem, people, not Marriott.
Last edited by joshua362; Aug 3, 2016 at 12:55 pm
Aug 3, 2016, 11:42 am
#73
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA GS 1.7MM, AA 2.1MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 6,317
EXACTLY. And yes - posting pictures of the "enhanced" room service on sites like Booking at TA will definitely get more attention from Marriott...
Aug 4, 2016, 8:04 am
#74
Original Poster
Join Date: Mar 2009
Location: London UK
Programs: BA Gold/Marriott Titanium Lifetime/UA/JetBlue
Posts: 618
Aug 4, 2016, 5:39 pm
#75
FlyerTalk Evangelist
Join Date: Apr 2000
Location: FLL -> Where The Boyars Are
Programs: AA EXP 1.7 M, Hilton Gold, Hertz 5*, AARP Sophomore, 14-time Croix de Candlestick
Posts: 18,669
The article is all about the improved environmental impact - that's BS. Despite the drought, it's much better for the environment to use and wash real plates, cutlery, and napkins, rather than "100% recyclable" throw-aways. Notice they said "recyclable" and not recycled, and there's no mention of the used items from guest rooms actually being reclaimed for the recycling bin. I really doubt housekeeping is going to scrape the remains of the salad from the containers left behind so that they can be put into the recycling.