Jan 28, 2017, 12:43 pm
Last edit by: soy
Hotel email address: [email protected]
Concierge email address: [email protected]
Concierge email address: [email protected]
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Previously posted and someone deleted it - It is the policy of this prop to try and upgrade P/Gs and even Ss on their first stay. If for some reason the property cannot upgrade the P/G/S member on their first stay they will be given upgrade priority on their next stay.
JW Marriott Phu Quoc Emerald Bay Resort & Spa, Vietnam [Master Thread]
Feb 24, 2018, 9:51 pm
#541
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,812
I believe Pink Pearl just opened a few weeks ago (roughly 2 weeks ago). Plat benefits is room upgrade and breakfast buffet for up to two guests.
Feb 25, 2018, 12:49 pm
#542
Join Date: Feb 2002
Location: Bay Area, CA
Posts: 731
If it's the Thai restaurant that is pink across from the main restaurant, then yes it's open. They have a 9 course set menu that was too big for us, but it looks beautiful. Breakfast is included for plats and half off a selection of cocktails for happy hour at the bar.
Feb 25, 2018, 12:59 pm
#543
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,812
I just forgot but the F&B outlets also provide a 25% discount to Plat guests if you tell them that you're a Plat member. The discount doesn't apply to happy hour tabs or the Seafood Buffet at Tempus Fugit.
Feb 26, 2018, 6:00 am
#544
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Mar 2, 2018, 1:34 pm
#546
Join Date: Jan 2010
Programs: Virtuoso, Marriott Stars/Luminous, Hilton Impresario, IHG Luxury & Lifestyle, Hyatt Prive etc
Posts: 2,005
I had emailed hotel about an upcoming stay and was also informed that Plat benefit was 50% discount on breakfast - seems pretty rubbish to me. I had thought all top-tier status offered comp breakfast and am new to Marriott so disappointed. Staying in a week so hopefully the change hasn't been introduced by then, but I'm not hopeful.
Mar 2, 2018, 1:42 pm
#547
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
I had emailed hotel about an upcoming stay and was also informed that Plat benefit was 50% discount on breakfast - seems pretty rubbish to me. I had thought all top-tier status offered comp breakfast and am new to Marriott so disappointed. Staying in a week so hopefully the change hasn't been introduced by then, but I'm not hopeful.
Mar 2, 2018, 7:28 pm
#549
Join Date: May 2013
Location: DTW
Programs: AMEX, Ritz LT-Plat Prem, Hyatt Plat, SPG Plat, Hilton Diamond, Delta Plat, United Gold, Sixt Plat
Posts: 866
I had emailed hotel about an upcoming stay and was also informed that Plat benefit was 50% discount on breakfast - seems pretty rubbish to me. I had thought all top-tier status offered comp breakfast and am new to Marriott so disappointed. Staying in a week so hopefully the change hasn't been introduced by then, but I'm not hopeful.
Mar 2, 2018, 7:44 pm
#550
Join Date: May 2010
Location: Earth ... for now
Programs: UA 2MM * Marriott Ambassador LT Titanium * IHG Diamond Ambassador * Hilton Diamond *
Posts: 1,788
I had emailed hotel about an upcoming stay and was also informed that Plat benefit was 50% discount on breakfast - seems pretty rubbish to me. I had thought all top-tier status offered comp breakfast and am new to Marriott so disappointed. Staying in a week so hopefully the change hasn't been introduced by then, but I'm not hopeful.
If they do not keep that Starwood policy when they merge the programs, will Hilton and Hyatt follow suit?
Last edited by UASPG; Mar 2, 2018 at 8:03 pm
Mar 2, 2018, 10:11 pm
#551
Suspended
Join Date: Apr 2017
Programs: HH-D; MR-P/LTP; SPG-P
Posts: 849
the Marriott T&Cs of no breakfast at resorts is to be implemented at current SPG resort props too but saying SPG is better policy is not really true as what breakfast do SPG Gs get at SPG props - none. And even SPG P must choose between breakfast and arrival points vrs Marriott providing both to Ps
With this property, I had some - just some - hope that Marriott was going to follow Starwood's policy on complimentary breakfasts for Platinum members at resorts. We have all have in mind that in the no so distant future, Starwood will completely disappear along with its policies.
If they do not keep that Starwood policy when they merge the programs, will Hilton and Hyatt follow suit?
If they do not keep that Starwood policy when they merge the programs, will Hilton and Hyatt follow suit?
Mar 2, 2018, 10:37 pm
#552
Join Date: Jun 2016
Location: Japan
Programs: SPG/Marriot Platinum, Hilton Diamond, Accor Gold, Skyteam Elite Plus
Posts: 124
I think that is the wrong way to deal with a complaint. Being passive aggressive, saying nothing to management’s face, and then writing a negative public review does not help anything.
The best thing to do would be to let management know on the spot. If they really are hospitality professionals, they would have made it right. They could have provided service recovery and taken steps to solve the problem if you had told them. They aren’t mind readers, and they are more likely to make things right by you if you do NOT take the approach of writing a negative public review.
So right now they have a budget issue because many people are redeeming free night and they only get few dollars for each free stay.
So far I've told 1. They aim to raise category yearly up to 8. 2. as someone told platinum breakfast soon be gone 3. platinum happy hour is also
Mar 2, 2018, 11:33 pm
#553
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,812
the Marriott T&Cs of no breakfast at resorts is to be implemented at current SPG resort props too but saying SPG is better policy is not really true as what breakfast do SPG Gs get at SPG props - none. And even SPG P must choose between breakfast and arrival points vrs Marriott providing both to Ps
I agree that the Gold level is lame on the SPG side but it's hard to beat the breakfast benefit and room upgrades (including standard suites) for SPG Plats. It actually gives people a reason to requalify for SPG Plat.
Mar 3, 2018, 3:26 am
#554
Join Date: Jan 2010
Programs: Virtuoso, Marriott Stars/Luminous, Hilton Impresario, IHG Luxury & Lifestyle, Hyatt Prive etc
Posts: 2,005
Complimentary breakfasts are not a corporate benefit at Marriott resort properties, neither is a discount. This property extended it, apparently part of their strategy to ramp up bookings and buzz, and has now dialed it back just like they did with the points redemptions. They do offer a discount which is more than they're required to do.