rbw5t

We just used my wife's 7 night travel package to book for a week next March. Our issue is that she's just a Silver and I'm a Gold. Is it possible to have them add my name to the reservation even though we booked using her cert, so that we can get the Gold benefits (breakfast, possible room upgrade, etc.). The phone agent I talked to said she couldn't do it, but I don't think she understood that I wasn't trying to get credit for the stay (no points anyway since it's a free cert), just that we wanted Gold benefits. Would emailing the hotel work? Does anyone have an email for the property? I couldn't find it online. Thanks in advance for any help!

Srisarin

Marriott does not publish e-mail addresses on their website.

All you need do is show your G card at checkin to obtain G benefits, as applicable at each property.

atxtraveler

So let me say... TimetoEarnMiles nailed it with his review. My experience was very similar, so I don't need to repeat all of the same things he did.

Here is the quick rundown. I just landed back in the states, so I may put more effort into this later...

I did contact the concierge ahead of time. Thomas arranged transportation from the airport, which I am thankful for. Our flight landed late, and most of the taxis were gone at 2030 at night, so I didn't feel stranded with the JW crew there to pick us up.

Checkin was a breeze, breakfast was included for me and MrsATXtraveler as platinum member.
20% off F&B, and Spa. Took advantage of this. They do make you sign for breakfast every morning, but it was not on the final bill.
Room Service was less expensive than Tempus Fugit for the same meals.
Pink Pearl is not open yet.
RedRum has a great evening view of the bay, and delicious prawns/seafood.
By day two, everyone at the facility will have your name memorized.
Jerry's Jungle Tours is the way to go if you want a fun day on the island with a New Zealander who speaks perfect Vietnamese and knows every inch of the island.
VIP cocktail hour is worth it. Great scene with comfortable "flop" couches to lounge and enjoy some nibbles. Get there at 4:45 if you want the comfortable couches.

As for the July report (monsoon season)... We had a great time, but we also enjoy rolling with the punches. Of the 5 days, 3 of them were absolutely perfect weather (less than 10 minutes of rain). 1 day was a complete deluge and we caught up on some sleep in the room, room service, and Netflix while watching the pouring rain. The 5th day was a mixture... we got several hours of good pool/beach time, but there was a good hour or 2 that we got soaked, including going to the night market and the second we got out of the shuttle, it drenched us.

SkiAdcock

Thanks for the update. Much appreciated.

Cheers.

Brandinho1

Does sound interesting. Thanks.

soy

Mrs Soy done the pastry class and the Face Mask class. Both were about 30-45mins and she enjoyed them.

The big issue is availability. The calendar comes out at the start of each week (semester as they call it) and you must book in advance. There are only 8-10 places on many of the activities and they fill up early. Even though the resort was at 30-40% capacity when we were there, many of the activities were already booked out.

soy

There is a beach shack at the end of the beach......but I think it is mainly geared at the locals. Lots of fishing boats pulled up down there. Lots of garbage and dirty water also, so not very pretty. I just viewed it from the water so not sure if just a bar or also food.
Outside the property there is a main road with a bunch of shops and food places, again all geared towards locals.

Best bet for food is head to town, but taxi costs negate the savings. You can get the shuttle also, but limited seats on shuttle so would not be fair to hog seats every night just to go to restaurant.
There are a couple of places before town that are also good, we ate at Nemo and CAMI (see tripadvisor) and both were very nice. Also went to Crab House in town and while expensive for Vietnam, would still consider it good value.

vg247

Good Evening Flyer Talk friends - we are Lifetime Platinums with SPG and will be visiting 9/17-9/20.

This is also our first time at a Marriot as SPG members and I like to find out regarding the likelihood of getting suite upgrades here (If any at all).

I'm having a celebration and we have four rooms booked during these dates.

.> would someone kindly share with me the email contact for Thomas at the Concierge as well please? I've scoured the hotel website and there was not one email contact anywhere..


Thanks for the wonderful reviews and any additional advice you might be able to offer...

Brandinho1

Wonder If you can reach out to property before hand? Or is it one of those things where you have to physically be on property to try to get a spot?

SkiAdcock

He's trying to reach out to the property beforehand; thus, asking for Thomas' contact info in advance of his stay.

Cheers.

SkiAdcock

Think you'll have a great time. Are the rooms revenue or award? The odds of you getting 4 rooms upgraded to suites is zero. But there could be a chance on your room.

Cheers.

soy

No harm in trying, but I suspect you need to be present, as it would be unfair if all the spots were taken up by people who had not even checked in yet.

SkiAdcock

I think if vg247 is hoping to get 4 suite upgrades he'll be out of luck at this property & others. Even w/ the SPG program it's not the norm to get 4 suite upgrades.

Cheers.

TimeToEarnMiles

I don't have an e-mail for Thomas, but if you have a Facebook account send them a private message at their FB page and they'll get back to you with an e-mail address (I did this for the Spa before I went).

You're going to have an amazing time!

vg247

Thank you very much, all 4 rooms are booked revenue (paid). Hoping at least for one would be great :-)