Feb 18, 2019, 10:57 am
Last edit by: bhrubin
As of February 2019 this hotel no longer offers club lounge access to Marriott Platinum and higher guests, even if upgraded to a room category which would otherwise offer lounge access, so lounge access mentioned in older reviews would no longer apply.
The hotel also no longer participates in Suite Night Awards.
Breakfast offering for Platinum and higher is in restaurant, buffet plus made to order eggs.
Expert Review from May 2018 posted to the Luxury Hotels Forum: “Stunning hard product with great concierge and service”
https://www.flyertalk.com/hotel-revi...d-service-2620
The hotel also no longer participates in Suite Night Awards.
Breakfast offering for Platinum and higher is in restaurant, buffet plus made to order eggs.
Expert Review from May 2018 posted to the Luxury Hotels Forum: “Stunning hard product with great concierge and service”
https://www.flyertalk.com/hotel-revi...d-service-2620
The Prince Gallery Tokyo Kioicho, Japan, LC [Master Thread]
Feb 15, 2019, 11:19 am
#571
FlyerTalk Evangelist
Join Date: Mar 2005
Programs: ua mm, aa plat, starriott LTPP, ihg plat, hh gold.
Posts: 13,017
I'll be at the hotel in half a day or so and I'll confirm. I have an email from them saying I'd have lounge access so I expect them to honor it regardless of policy changes since then.
Also if this is the case, any upgrade will still end up giving you club access since every room that isn't the base Superior/Deluxe has club access.
Also if this is the case, any upgrade will still end up giving you club access since every room that isn't the base Superior/Deluxe has club access.
Feb 15, 2019, 12:43 pm
#572
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
There aren't very many such rooms. I counted just one Premier room on each floor, according to the floor plan and also by looking for the valet closet doors in the hallways. Some of the corners are suites, and there might be a corner room category.
To me, it's important to know in advance, when I make the reservation, whether I'll have lounge access as without lounge access, I would probably stay elsewhere unless the rates at my preferred hotels in this case were much higher.
To me, it's important to know in advance, when I make the reservation, whether I'll have lounge access as without lounge access, I would probably stay elsewhere unless the rates at my preferred hotels in this case were much higher.
Feb 15, 2019, 4:26 pm
#575
Join Date: Aug 2014
Location: YYZ
Programs: Ex-Bonvoyed, Hyatt, Hilton, BR, AC, AA
Posts: 1,296
I'll be at the hotel in half a day or so and I'll confirm. I have an email from them saying I'd have lounge access so I expect them to honor it regardless of policy changes since then.
Also if this is the case, any upgrade will still end up giving you club access since every room that isn't the base Superior/Deluxe has club access.
Also if this is the case, any upgrade will still end up giving you club access since every room that isn't the base Superior/Deluxe has club access.
Will likely move to the PH if lounge is no longer included, as it was already a close call between the two hotels.
Feb 16, 2019, 1:40 am
#576
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,469
At check in now. 100% confirmed. No more club lounge. They said this is Marriott’s doing. They weren’t even going to give me it even though I was upgraded to a corner king which is a club level room. I had a print out of the email they sent me before Bonvoy and they ended up giving me it.
Still though, they gave me the corner king that can see Skytree and Tokyo Tower on a seven night stay which is phenomenal.
Still though, they gave me the corner king that can see Skytree and Tokyo Tower on a seven night stay which is phenomenal.
Feb 16, 2019, 1:58 am
#577
Join Date: Apr 2015
Programs: Some
Posts: 5,252
At check in now. 100% confirmed. No more club lounge. They said this is Marriott’s doing. They weren’t even going to give me it even though I was upgraded to a corner king which is a club level room. I had a print out of the email they sent me before Bonvoy and they ended up giving me it.
Still though, they gave me the corner king that can see Skytree and Tokyo Tower on a seven night stay which is phenomenal.
Still though, they gave me the corner king that can see Skytree and Tokyo Tower on a seven night stay which is phenomenal.
Last edited by lost_in_translation; Feb 16, 2019 at 8:22 am
Feb 16, 2019, 2:02 am
#578
Join Date: Aug 2014
Location: YYZ
Programs: Ex-Bonvoyed, Hyatt, Hilton, BR, AC, AA
Posts: 1,296
At check in now. 100% confirmed. No more club lounge. They said this is Marriott’s doing. They weren’t even going to give me it even though I was upgraded to a corner king which is a club level room. I had a print out of the email they sent me before Bonvoy and they ended up giving me it.
Still though, they gave me the corner king that can see Skytree and Tokyo Tower on a seven night stay which is phenomenal.
Still though, they gave me the corner king that can see Skytree and Tokyo Tower on a seven night stay which is phenomenal.
Glad to hear you got a nice upgrade though.
Feb 16, 2019, 2:36 am
#579
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,469
-SNIP- Read this post for the current breakfast/lounge policies.
https://www.flyertalk.com/forum/30786814-post608.html
https://www.flyertalk.com/forum/30786814-post608.html
Last edited by nexusCFX; Feb 16, 2019 at 2:24 pm
Feb 16, 2019, 4:11 am
#582
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
They will probably backpedal the same way Al Maha did for no longer providing full board for reward stays vs cash stays.
Feb 16, 2019, 5:07 am
#583
Join Date: Feb 2019
Posts: 54
This is all rather disappointing to hear. Have five award nights booked in the beginning of March and was hoping for some decent recognition of status.
Both my travel partner and I have ambassador status and it will be my birthday, so I still have my fingers crossed there will be some recognition.
Both my travel partner and I have ambassador status and it will be my birthday, so I still have my fingers crossed there will be some recognition.
Feb 16, 2019, 5:46 am
#584
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,053
By the way. The Bonvoy-branded breakfast vouchers they were going to give me as a plat said continental breakfast, and the check-in person also said continental breakfast. For reference, here is the continental breakfast at Oasis Garden; literally just bread. If this is actually the case, then the hotel really has been gutted for elite members.
Feb 16, 2019, 7:43 am
#585
Join Date: Apr 2017
Location: WAS
Programs: Free Agent
Posts: 1,757
By the way. The Bonvoy-branded breakfast vouchers they were going to give me as a plat said continental breakfast, and the check-in person also said continental breakfast. For reference, here is the continental breakfast at Oasis Garden; literally just bread. If this is actually the case, then the hotel really has been gutted for elite members.