Feb 18, 2019, 10:57 am
Last edit by: bhrubin
As of February 2019 this hotel no longer offers club lounge access to Marriott Platinum and higher guests, even if upgraded to a room category which would otherwise offer lounge access, so lounge access mentioned in older reviews would no longer apply.
The hotel also no longer participates in Suite Night Awards.
Breakfast offering for Platinum and higher is in restaurant, buffet plus made to order eggs.
Expert Review from May 2018 posted to the Luxury Hotels Forum: “Stunning hard product with great concierge and service”
https://www.flyertalk.com/hotel-revi...d-service-2620
The hotel also no longer participates in Suite Night Awards.
Breakfast offering for Platinum and higher is in restaurant, buffet plus made to order eggs.
Expert Review from May 2018 posted to the Luxury Hotels Forum: “Stunning hard product with great concierge and service”
https://www.flyertalk.com/hotel-revi...d-service-2620
The Prince Gallery Tokyo Kioicho, Japan, LC [Master Thread]
Feb 22, 2019, 9:45 am
#706
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
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free lounge access on luxcols hotels can and will poach guests from ritz carltons
Feb 22, 2019, 9:54 am
#707
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,051
If we start to see some of the other Luxury Collection properties cut lounge access, then I might find this line more believable, but until then, the hotel is just trying to pass the blame. Though, cleverly, they're trying to pass the blame to an entity that is due blame for a lot of other things right now, so it's not a half-bad strategy.
Feb 22, 2019, 11:03 am
#708
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I think bgriff is correct. The hotel told me via email that they no longer participate in SNA “due to system problem“. I don’t believe that, nor do I believe that was an error in translation. I think for whatever reason the hotel doesn’t want to participate anymore...ditto with lounge access, for whatever reason.
Feb 22, 2019, 11:07 am
#709
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Can we assume that the PG and RC in Tokyo have different owners?
Feb 22, 2019, 11:08 am
#710
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During my last stay, they definitely charged me for overages eg. side of sausage. Andaz 5th is a YMMV kind of hotel. My latest Starriott StR stay in Astana was like your experience at 5th Avenue. They let me order as much as I wanted in the restaurant. Both buffet and a la carte options and as many beverages (no alcohol) as we wanted!
It's like Prince Gallery Kioicho suddenly realized they had carte blanche to nickel and dime their own elites and suffer very few, if any, consequences. This hotel should be debranded and should just become Seibu Prince blah blah. I actually liked this as the only pure luxury SPG choice and I'm saddened it's been Bonvoyed.
It's like Prince Gallery Kioicho suddenly realized they had carte blanche to nickel and dime their own elites and suffer very few, if any, consequences. This hotel should be debranded and should just become Seibu Prince blah blah. I actually liked this as the only pure luxury SPG choice and I'm saddened it's been Bonvoyed.
It's not unusual that a hotel like the Andaz 5th would be more generous to a very frequent guest at the property.
Feb 22, 2019, 12:26 pm
#711
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
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While I agree that Hyatt's breakfast benefit is usually better, that's otherwise not correct. Andaz 5 imposes a cap on Globalist breakfast. IIRC correctly it was $75 per room last time I was there, and they charged us for going over. If they didn't charge you, that was an unusual exception.
Feb 22, 2019, 1:07 pm
#712
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In over 30-40 nights at the Andaz 5th last year, I never once was told there was a limit or charged for overage. Granted, it's been a few months since my last stay so things could have changed. $75 would be a huge downgrade from the usual unlimited amount — I don't think I've ever spent less than that for 2 people. (The a-la carte prices ain't cheap!)
The breakfast benefit has been $75 for all items pre tax and service charge for the last few years. The benefit now is supposedly an entree, drink and coffee for all registered guests. We stayed as two adults and two children so the total cost could have been well over $75 but we tried to keep it at or below $75.
Feb 22, 2019, 5:44 pm
#714
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
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Location: SIN
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Let’s not forget that the PG is in Japan. So if there was a meeting with GMs and a slide were shown with which brands include and don’t include lounge access, a Japanese GM may go back to his property and tell the team that they need to align to the brand standard. The staff explain to the guests that this is the Marriott way.
In another culture the GMs may take that slide as a standard but not as a hard rule.
In another culture the GMs may take that slide as a standard but not as a hard rule.
Feb 22, 2019, 7:53 pm
#715
Join Date: Dec 2007
Location: HKG
Programs: CX Gold, Marriott Bonvoy Plat
Posts: 418
Well the hotel now claims that they are requested by Marriott to remove lounge access. My question to them is whether Marriott also requests them to charge for an omelette?
Feb 24, 2019, 9:39 pm
#716
Join Date: May 2018
Posts: 112
email the hotel and say you booked under the assumption that you will get lounge access. Since that policy has changed since you booked, ask to cancel without charge and book somewhere else or they will say they will make an exception and give you access. You never know. But at the very least they should let you cancel without charge.
Feb 26, 2019, 12:30 am
#718
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Feb 26, 2019, 8:02 am
#719
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Feb 26, 2019, 10:11 am
#720
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