W Punta De Mita, Mexico [Master Thread]
Nov 29, 2018, 7:42 am
#61
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
I liked the W a lot, especially our room, the architecture, the lobby and the pool. The spa building was amazing, though the services lacking ( in general service was not amazing). And as I think said in the St. Regis forum, it's exactly what a W should be (and the St. Regis is what a st Regis should be). I don't think I would stay at the W again, in Punta Mita. I think for me the W brand is better for an urban experience, but if I'm going to be far way from everything and staying on property a lot (or all the time), then I want the best. Everything at the W is just a notch down in terms of quality (which makes sense, it's not a critique).
Dec 3, 2018, 8:39 am
#62
Join Date: Sep 2004
Location: New York, NY
Programs: Marriott Bonvoy Lifetime Tit, Hilton Diamond, BA Gold, Carlson Gold, UA*S,
Posts: 1,363
Nice piece in Daily Mail travel
https://www.dailymail.co.uk/news/art...a-Nayarit.html
https://www.dailymail.co.uk/news/art...a-Nayarit.html
Apr 21, 2019, 6:47 am
#63
Join Date: Nov 2008
Programs: SPG-Plat, Hilton-Diamond, Club Carlson-Silver, Cathay-Diamond, Virgin-Gold
Posts: 2,183
Just a heads up that it seems the Elite Breakfast Amenity is no longer the full buffett breakfast but a Continental basket delivered to your table. They give you the one time chance to upgrade at checkin for $35 per person per day to the full buffet. Seems quite the cut in benifit to me!
Apr 21, 2019, 10:27 am
#64
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,643
Just a heads up that it seems the Elite Breakfast Amenity is no longer the full buffett breakfast but a Continental basket delivered to your table. They give you the one time chance to upgrade at checkin for $35 per person per day to the full buffet. Seems quite the cut in benifit to me!
Apr 21, 2019, 10:02 pm
#65
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
That’s incredibly mean for a W resort and doesn’t seem in line with the property’s general attitude. I can’t ever remember paying for breakfast brunch at a Starwood 4/5* resort in the past.
Apr 22, 2019, 8:55 am
#66
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
Just a heads up that it seems the Elite Breakfast Amenity is no longer the full buffett breakfast but a Continental basket delivered to your table. They give you the one time chance to upgrade at checkin for $35 per person per day to the full buffet. Seems quite the cut in benifit to me!
It is quite the cut, very tacky. Do you happen to know what the basket contains? Is it just breads?
Apr 23, 2019, 1:19 pm
#67
Join Date: Nov 2008
Programs: SPG-Plat, Hilton-Diamond, Club Carlson-Silver, Cathay-Diamond, Virgin-Gold
Posts: 2,183
Overall I have to say the resort doesn't seem as good as it did when I was last here, service is very mixed but might just be down to the fact it was easter weekend.
Apr 23, 2019, 2:38 pm
#68
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
My one stay there left me feeling that it is a very nice property with mediocre service. Or at least, typical W service. It seems like it would be very possible, given the location (the high room rates + low labor costs) to have exceptional service (relative to other W resorts, I would not expect St. Regis level service).
Apr 26, 2019, 7:13 pm
#69
Join Date: Apr 2019
Programs: Marriott Bonvoy Titanium; IHG Diamond; Alaska MVP Gold
Posts: 70
Breakfast for Platinum Elite members
I will be staying there next month and as such, reached out to the hotel about the breakfast amenity for Marriott Platinum members. No full buffet anymore. Instead you receive coffee, juice, fresh fruit plate, and toast or a pastry. If you pay an upgrade fee of $30, you and a guest will be upgraded to the AYCE breakfast buffet ($80 value).
Apr 26, 2019, 9:53 pm
#70
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
I will be staying there next month and as such, reached out to the hotel about the breakfast amenity for Marriott Platinum members. No full buffet anymore. Instead you receive coffee, juice, fresh fruit plate, and toast or a pastry. If you pay an upgrade fee of $30, you and a guest will be upgraded to the AYCE breakfast buffet ($80 value).
Apr 26, 2019, 9:54 pm
#71
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
I will be staying there next month and as such, reached out to the hotel about the breakfast amenity for Marriott Platinum members. No full buffet anymore. Instead you receive coffee, juice, fresh fruit plate, and toast or a pastry. If you pay an upgrade fee of $30, you and a guest will be upgraded to the AYCE breakfast buffet ($80 value).
Apr 27, 2019, 9:13 am
#72
Join Date: Apr 2019
Programs: Marriott Bonvoy Titanium; IHG Diamond; Alaska MVP Gold
Posts: 70
That's terrible. I hope you complain to the manager on site. Also, I've had that breakfast, and while it may cost $40 per person, it's certainly not worth that. I think the St. Regis charges about the same amount and it's much nicer. Honestly, you'd probably be better off just taking the continental free breakfast and asking to order a side of eggs or other protein. That's probably $5 or something.
Apr 27, 2019, 11:12 am
#73
Join Date: Mar 2017
Posts: 1,727
I will be staying there next month and as such, reached out to the hotel about the breakfast amenity for Marriott Platinum members. No full buffet anymore. Instead you receive coffee, juice, fresh fruit plate, and toast or a pastry. If you pay an upgrade fee of $30, you and a guest will be upgraded to the AYCE breakfast buffet ($80 value).
Apr 27, 2019, 11:22 am
#74
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
Yes, but the property itself is really exceptional so it's dissapointing. The rooms are beautiful, the pool is gorgeous, the lobby and restaurant are great. I'm not sure why they can't get their act together when it comes to customer service. The other properties in the area seem to be able to do it just fine.
Sometimes I think that the W brand is focused on a cool image & aesthetic at the expense of some service basics.
May 4, 2019, 11:49 am
#75
Join Date: Apr 2019
Programs: Marriott Bonvoy Titanium; IHG Diamond; Alaska MVP Gold
Posts: 70
change to welcome breakfast amenity
Update: it looks like persistent pays off. After emailing several Marriott departments, as well as the hotel, I received word that effective on 4/29, the W Punta Mita is changing their welcome breakfast amenity to the full buffet. Im
unclear if this is the hot or continental buffet, but it’s definitely a step up from toast, coffee, and juice.
I also noticed that we’re several recent reviews on TripAdvisor criticizing the hotel’s lack of recognition to elite members, which management replied to. Can’t help but think this also played a role.
Staying there at the end of this month. Fingers crossed they actually honor this statement, but I have all the emails and names of employees that I will share with management if they try and overlook the benefit.
unclear if this is the hot or continental buffet, but it’s definitely a step up from toast, coffee, and juice.
I also noticed that we’re several recent reviews on TripAdvisor criticizing the hotel’s lack of recognition to elite members, which management replied to. Can’t help but think this also played a role.
Staying there at the end of this month. Fingers crossed they actually honor this statement, but I have all the emails and names of employees that I will share with management if they try and overlook the benefit.