Sep 3, 2015, 10:56 am
Last edit by: lcpteck
Car Free Sunday on September 20, 2015
On September 20, 2015, the 2015 Car Free Sunday will take place in the City of Brussels and throughout the Brussels Region. Car Free Sunday applies to everyone, except taxis, journey buses, assistance services, police and persons with a special permit. Personal vehicles will not be allowed for travel from 9:30am until 7pm. Public transport via STIB and De Lijn will be free on that day. Please contact the hotel for further information.
On September 20, 2015, the 2015 Car Free Sunday will take place in the City of Brussels and throughout the Brussels Region. Car Free Sunday applies to everyone, except taxis, journey buses, assistance services, police and persons with a special permit. Personal vehicles will not be allowed for travel from 9:30am until 7pm. Public transport via STIB and De Lijn will be free on that day. Please contact the hotel for further information.
Sheraton Brussels Airport BRU, Belgium [Master Thread]
Mar 27, 2016, 2:34 pm
#46
Join Date: Oct 2003
Posts: 1,203
quick stay before the blasts
Right across from the airport terminal (departure level is preferred over the arrival level as signs pointing to hotel are still terrible)
Even though hotel was 50% empty, front-office staff insisted on the phone that they will not give rooms before 3 pm. No idea why they would make such statements because upon arrival at 9 am, lots of people were being given rooms.
Staff at this sheraton was totally unaware of amex business spg benefit of lounge access. (This benefit has been around for months) European distrct office of SPG, simply changed the reservation to club room to bypass non-cooperative hotel staff.
Reviews on this forum have complained about rooms but our club floor room was in excellent shape with nice view of runway used by cargo planes.
Breakfast in restaurant was average (certainly not worth $25-30 they were charging but quite ok when free). It seemed the fresh orange juice squeezer machine was not cleaned for ages or was cleaned with lot of detergents left behind becuase supposedly "fresh" juice tasted awful.
Hotel had some lights out event in the evening but info about it was not easily available.
Club lounge was a huge letdown. Pretty sparse.
Summary: Good airport hotel especially if you are on club floor.
Even though hotel was 50% empty, front-office staff insisted on the phone that they will not give rooms before 3 pm. No idea why they would make such statements because upon arrival at 9 am, lots of people were being given rooms.
Staff at this sheraton was totally unaware of amex business spg benefit of lounge access. (This benefit has been around for months) European distrct office of SPG, simply changed the reservation to club room to bypass non-cooperative hotel staff.
Reviews on this forum have complained about rooms but our club floor room was in excellent shape with nice view of runway used by cargo planes.
Breakfast in restaurant was average (certainly not worth $25-30 they were charging but quite ok when free). It seemed the fresh orange juice squeezer machine was not cleaned for ages or was cleaned with lot of detergents left behind becuase supposedly "fresh" juice tasted awful.
Hotel had some lights out event in the evening but info about it was not easily available.
Club lounge was a huge letdown. Pretty sparse.
Summary: Good airport hotel especially if you are on club floor.
Mar 27, 2016, 5:02 pm
#47
Join Date: Dec 2009
Programs: BA Gold; AA Lfe Time PLT ; Marriott Titanium, LFT GLD
Posts: 1,276
Mar 27, 2016, 10:16 pm
#48
Join Date: Jun 2007
Location: JAX
Programs: UA Plat MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,770
Mar 29, 2016, 5:23 am
#49
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,187
The property is currently closed and not accepting future reservations either...
I have 6.45am departure ex BRU on April 13 and dread the thought of staying farther away.
Sheraton Brussels Airport Hotel Closure
The Sheraton Brussels Airport Hotel is currently closed.
If you have a reservation please register at the Sheraton Brussels at Place Rogier and we will secure alternative accommodation for you in the city.
The safety and security of our guests and associates is our paramount priority. Following the attacks in Brussels, all Starwood Hotels in Brussels have taken additional steps to further enhance security.
All Starwood Hotels in Brussels are waiving cancellation fees for arrivals up to and including Wednesday March 30th.
If you have a reservation at any of the Starwood Hotels & Resorts worldwide and need assistance please contact our customer services team. The numbers can be found on this link: https://www.starwoodhotels.com/corpo...ort/index.html
Our thoughts and prayers are with all those impacted by these terrible events.
The Sheraton Brussels Airport Hotel is currently closed.
If you have a reservation please register at the Sheraton Brussels at Place Rogier and we will secure alternative accommodation for you in the city.
The safety and security of our guests and associates is our paramount priority. Following the attacks in Brussels, all Starwood Hotels in Brussels have taken additional steps to further enhance security.
All Starwood Hotels in Brussels are waiving cancellation fees for arrivals up to and including Wednesday March 30th.
If you have a reservation at any of the Starwood Hotels & Resorts worldwide and need assistance please contact our customer services team. The numbers can be found on this link: https://www.starwoodhotels.com/corpo...ort/index.html
Our thoughts and prayers are with all those impacted by these terrible events.
Jun 4, 2017, 6:27 pm
#50
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,018
They are definitely taking reservations again, as I just made one. Anyone stayed here recently? How is food for dinner at the restaurant? Anything else worth knowing? I assume bfast is full buffet free for Plats?
Sep 3, 2018, 2:50 pm
#51
Join Date: Jul 2007
Location: YQR
Programs: AC-100k, MR LTT
Posts: 258
Next summer, we plan to stay four days in Belgium, with Brussels as a stopover point on a larger trip. We are a family of five, with kids ranging between 10 and 16 at time of arrival. In addition to exploring Brussels itself, we'd planned to do a few day trips as well around Belgium. I'm wondering if anyone has used this hotel as a base for exploring and could outline some pros and cons of staying here.
We did the same at AMS a few years ago and it was a great experience for us, with the train station, hotel, grocery store, and arriving/departing flights all in the same spot. The staff service and club lounge were a great bonus. If we could expect the same or similar at Sheraton BRU, it would move close to the top of our list.
We did the same at AMS a few years ago and it was a great experience for us, with the train station, hotel, grocery store, and arriving/departing flights all in the same spot. The staff service and club lounge were a great bonus. If we could expect the same or similar at Sheraton BRU, it would move close to the top of our list.
Sep 3, 2018, 3:19 pm
#52
Join Date: Jun 2016
Location: Chicago
Programs: UA Gold, Marriott Titanium/Lifetime Platinum, IHG Platinum, National Executive
Posts: 81
Can’t speak to train access, but it’s pretty easy to rent and return a car from there as the hotel and car rental facility share the same space. You cannot beat the ease of access to the airport, literally walk across the street. Central Brussels is about 20 minutes from the airport, without traffic, though during our visit with horrible traffic it took us > 1 hour. That said, overall it seemed like it wouldn’t be that hard.
The hotel itself seemed child friendly, we were traveling with a 16 mos old and were well tolerated in the restaurant. I met another family traveling with their 6 year old. The on-site restaurant is okay, not great. Our room was great and the lounge was great too.
The hotel itself seemed child friendly, we were traveling with a 16 mos old and were well tolerated in the restaurant. I met another family traveling with their 6 year old. The on-site restaurant is okay, not great. Our room was great and the lounge was great too.
Nov 1, 2018, 3:43 pm
#53
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,805
Can’t speak to train access, but it’s pretty easy to rent and return a car from there as the hotel and car rental facility share the same space. You cannot beat the ease of access to the airport, literally walk across the street. Central Brussels is about 20 minutes from the airport, without traffic, though during our visit with horrible traffic it took us > 1 hour. That said, overall it seemed like it wouldn’t be that hard.
Normally I would rather take the train to go downtown, instead of having to deal first with traffic, then parking. Not much point of driving in the city, except maybe with a disabled companion?
Mar 8, 2020, 11:16 pm
#54
Join Date: Mar 2011
Location: Canada
Programs: Star Alliance G*, Marriott Bonvoy Titanium,
Posts: 3,585
refreshing this thread
I am refreshing this thread after a 3-year hiatus! The club lounge (5th) is again closed...............this time until March 15, 2020. In the interim, the hotel is offering Plats free breakfast in the restaurant (opens at 6 am).
Curiously, the lounge (when it is open) starts brekkie at 7..................IMO kinda late for an airport hotel. When open, the lounge serves hors doeuvres from 6-8 pm (kinda early closing, IMO!) Currently, they serve light snacks in the rest.
The property is indeed right across the street from the terminal. What other FTs have failed to mention is that it is a LONG walk through the terminal from the Schnegen gates to the Sheraton.
The most impressive thing about this property? There is a Jazz Walk of Fame on Level 1, featuring the jazz musicians who have performed over the years @ their Sunday Brunch. There is a long history of black American jazz musicians performing in Belgium - and feeling more welcome than @ "home"in America e.g. John Coltrane, Dave Brubeck. Jazz was considered degenerate music under Hitler.
Why stay here? The only reason I can think of is easy access to the BRU terminal i.e. no shuttle. The Sheraton Fitness is below average. Otherwise, the nearby Courtyard is cheaper!
Curiously, the lounge (when it is open) starts brekkie at 7..................IMO kinda late for an airport hotel. When open, the lounge serves hors doeuvres from 6-8 pm (kinda early closing, IMO!) Currently, they serve light snacks in the rest.
The property is indeed right across the street from the terminal. What other FTs have failed to mention is that it is a LONG walk through the terminal from the Schnegen gates to the Sheraton.
The most impressive thing about this property? There is a Jazz Walk of Fame on Level 1, featuring the jazz musicians who have performed over the years @ their Sunday Brunch. There is a long history of black American jazz musicians performing in Belgium - and feeling more welcome than @ "home"in America e.g. John Coltrane, Dave Brubeck. Jazz was considered degenerate music under Hitler.
Why stay here? The only reason I can think of is easy access to the BRU terminal i.e. no shuttle. The Sheraton Fitness is below average. Otherwise, the nearby Courtyard is cheaper!
Mar 9, 2020, 7:07 am
#55
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,033
Thanks for the update.
Other FTers would probably say that it can be a long walk from the Schengen gates to the airport arrivals area. The Sheraton is, by all accounts, only 39 steps further on. 
Mar 17, 2020, 5:30 pm
#56
Join Date: Mar 2011
Location: Canada
Programs: Star Alliance G*, Marriott Bonvoy Titanium,
Posts: 3,585
Review : Near the airport, but....
My overall review is not very positive.
We checked in for a one night stay just prior to the lockdown in Spain. Its the closest hotel to BRU. Since we had an early flight to IAD, it seemed to be a solid choice. Boy was I wrong! On check in, we discovered the lounge was closed. Interesting, as most properties disclose this well in advance on their site. Check in was friendly and we made our way to the 5th (SPG) floor. No suite upgrade was disappointing for this Plat. Also, there were no Plat amenities i.e. no bathrobes, no mouthwash, no extra towels. Also, no pool and the fitness area was a joke. Made do for one night + the breakfast in the rest was solid. My biggest disappointment came when I reached out to management. Upgrades depend on availability (the property was empty so that was an excuse!). The reason given for not disclosing the lounge closure was (are you ready for it) because it takes 5 days for Marriott to update its WEB site! No excuse given for the absence of Plat amenities? While I am happy to PM those who want contacts for local management, I am not optomistic about getting a positive response? IMO, they do not care about Plats. If I had to do it again, I would stay at the Courtyard. Its a shuttle ride away, but the property has much better ratings and is much less expensive.
We checked in for a one night stay just prior to the lockdown in Spain. Its the closest hotel to BRU. Since we had an early flight to IAD, it seemed to be a solid choice. Boy was I wrong! On check in, we discovered the lounge was closed. Interesting, as most properties disclose this well in advance on their site. Check in was friendly and we made our way to the 5th (SPG) floor. No suite upgrade was disappointing for this Plat. Also, there were no Plat amenities i.e. no bathrobes, no mouthwash, no extra towels. Also, no pool and the fitness area was a joke. Made do for one night + the breakfast in the rest was solid. My biggest disappointment came when I reached out to management. Upgrades depend on availability (the property was empty so that was an excuse!). The reason given for not disclosing the lounge closure was (are you ready for it) because it takes 5 days for Marriott to update its WEB site! No excuse given for the absence of Plat amenities? While I am happy to PM those who want contacts for local management, I am not optomistic about getting a positive response? IMO, they do not care about Plats. If I had to do it again, I would stay at the Courtyard. Its a shuttle ride away, but the property has much better ratings and is much less expensive.
Mar 17, 2020, 5:37 pm
#57
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,644
I wouldn't be judging any hotel or service right now based upon how it did or didn't provide my elite benefits. As for much of the world, be happy you had a bed, safe water, and a functioning toilet. The lack of lounge might have saved you an illness. Hotels are closing as we speak, and they're dealing of thousands of cancellations systemwide probably each hour. Updating the website for a closed lounge is low on the priority list during this quite exceptional event.
If you had experienced this horrible, horrible Platinum treatment a month ago, I might have taken note should my travel plans include a BRU airport hotel one day. Today, not so much.
If you had experienced this horrible, horrible Platinum treatment a month ago, I might have taken note should my travel plans include a BRU airport hotel one day. Today, not so much.
Mar 18, 2020, 3:41 am
#58
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,682
My overall review is not very positive.
We checked in for a one night stay just prior to the lockdown in Spain. Its the closest hotel to BRU. Since we had an early flight to IAD, it seemed to be a solid choice. Boy was I wrong! On check in, we discovered the lounge was closed. Interesting, as most properties disclose this well in advance on their site. Check in was friendly and we made our way to the 5th (SPG) floor. No suite upgrade was disappointing for this Plat. Also, there were no Plat amenities i.e. no bathrobes, no mouthwash, no extra towels. Also, no pool and the fitness area was a joke. Made do for one night + the breakfast in the rest was solid. My biggest disappointment came when I reached out to management. Upgrades depend on availability (the property was empty so that was an excuse!). The reason given for not disclosing the lounge closure was (are you ready for it) because it takes 5 days for Marriott to update its WEB site! No excuse given for the absence of Plat amenities? While I am happy to PM those who want contacts for local management, I am not optomistic about getting a positive response? IMO, they do not care about Plats. If I had to do it again, I would stay at the Courtyard. Its a shuttle ride away, but the property has much better ratings and is much less expensive.
We checked in for a one night stay just prior to the lockdown in Spain. Its the closest hotel to BRU. Since we had an early flight to IAD, it seemed to be a solid choice. Boy was I wrong! On check in, we discovered the lounge was closed. Interesting, as most properties disclose this well in advance on their site. Check in was friendly and we made our way to the 5th (SPG) floor. No suite upgrade was disappointing for this Plat. Also, there were no Plat amenities i.e. no bathrobes, no mouthwash, no extra towels. Also, no pool and the fitness area was a joke. Made do for one night + the breakfast in the rest was solid. My biggest disappointment came when I reached out to management. Upgrades depend on availability (the property was empty so that was an excuse!). The reason given for not disclosing the lounge closure was (are you ready for it) because it takes 5 days for Marriott to update its WEB site! No excuse given for the absence of Plat amenities? While I am happy to PM those who want contacts for local management, I am not optomistic about getting a positive response? IMO, they do not care about Plats. If I had to do it again, I would stay at the Courtyard. Its a shuttle ride away, but the property has much better ratings and is much less expensive.
i would not be surprised with the closure of the lounge....i understand marriott has asked all its properties worldwide to shut down their lounges for the time being so i'm glad the properties are taking this measure to stop the spread of the virus....
till this situation is resolved, i would not expect any great service from any hotel....
Mar 18, 2020, 4:31 am
#59
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,033
Apr 22, 2022, 12:36 pm
#60
Join Date: May 2011
Programs: Marriott LTT, LH SEN
Posts: 171
Club lounge still closed?
Any recent experiences at this property?
I wonder if the club lounge is still closed. On their "What to Expect in the Age of Covid" section it says "Club lounge is temporarily closed - 3 vouchers offered per day per person". However I think I recently read on their website that the lounge has been opened again - that information seems to have disappeared though...
I wonder if the club lounge is still closed. On their "What to Expect in the Age of Covid" section it says "Club lounge is temporarily closed - 3 vouchers offered per day per person". However I think I recently read on their website that the lounge has been opened again - that information seems to have disappeared though...