Westin Grand Arabellapark, Munich / München, Germany [Master Thread]
Nov 28, 2010, 1:21 am
#61
Join Date: May 2010
Posts: 346
Dec 1, 2010, 1:30 am
#62
Join Date: May 2010
Posts: 346
This week my stay is not so pleasant.
The heating in the living room of my junior suite is not working and currently it is pretty cold in Munich. So I cannot use it. Told them in the morning and it was not repaired in the evening. As they were not able to tell me how long it would take the offered me to switch rooms. First option was a junior suite on same floor which I took, but when entering the room, I recognized that this room was already taken (luggage around) and the guest was coming out of the bathroom-weird situation.
Back to the reception and now they told me that I can choose between a non renovated junior suite on 12th floor or renovated on 14th floor. I took a look at to be renovated one, but it was not nice and looks very basic and not charming. So I stick to mine which is now basically normal room as you cannot use the separated living room.
After this in house trip the reception called me again and proposed a club room and bottle of wine-I neglected.
In the morning the club lounge reception was not occupied which happens now more often and thus the separate check-in/out is not available. The first words I heard by the only breakfast service staff there was "...., ....", not a nice welcome. She seems to be overloaded with the work there.
In addition the internet is not working properly in my room and when then it is horrible slow. This fact is not improving for over half a year now and Im not the only one complaining about it. The reason is that they use very old routers and only club rooms have newer ones.
For my next stays I will not choose the Westin anymore and stick to the Sheraton across the street.
The heating in the living room of my junior suite is not working and currently it is pretty cold in Munich. So I cannot use it. Told them in the morning and it was not repaired in the evening. As they were not able to tell me how long it would take the offered me to switch rooms. First option was a junior suite on same floor which I took, but when entering the room, I recognized that this room was already taken (luggage around) and the guest was coming out of the bathroom-weird situation.
Back to the reception and now they told me that I can choose between a non renovated junior suite on 12th floor or renovated on 14th floor. I took a look at to be renovated one, but it was not nice and looks very basic and not charming. So I stick to mine which is now basically normal room as you cannot use the separated living room.
After this in house trip the reception called me again and proposed a club room and bottle of wine-I neglected.
In the morning the club lounge reception was not occupied which happens now more often and thus the separate check-in/out is not available. The first words I heard by the only breakfast service staff there was "...., ....", not a nice welcome. She seems to be overloaded with the work there.
In addition the internet is not working properly in my room and when then it is horrible slow. This fact is not improving for over half a year now and Im not the only one complaining about it. The reason is that they use very old routers and only club rooms have newer ones.
For my next stays I will not choose the Westin anymore and stick to the Sheraton across the street.
Dec 1, 2010, 5:40 am
#63
Join Date: Jul 2007
Location: Oslo, Norway
Programs: Star Alliance Gold, Skyteam E+, Bonvoy Titanium, Hilton Diamond
Posts: 1,032
Hmm, sounds annoying. Why would you rate the Sheraton above Westin?
I am going there on January 4th, and I am still not sure which hotel to book...
I am going there on January 4th, and I am still not sure which hotel to book...
Dec 1, 2010, 6:10 am
#64
Join Date: May 2010
Posts: 346
The sheraton has a more modern, younger and stylish appearance. While the Westin is more in the range of grand hotel regarding furniture. It depends what you like more.
Standard rooms are bigger in the Westin and all of them except Classic rooms have the same size (around 30m²). But as platinum you rarely get upgrade to suites as they not have many and jr. suites consist of two normal rooms with a connecting door.
In Sheraton the suites are real suites with nice big balconies, but if you do not have platinum status you most probably end up in one of their several rather small rooms. This is in my opinion the reason why it has only 4 stars vs. the westin with 5 stars.
The lounge is bigger in Westin but not better regarding food. And as Sheraton has the more loyal long staying customers, the staff knows you already.
Standard rooms are bigger in the Westin and all of them except Classic rooms have the same size (around 30m²). But as platinum you rarely get upgrade to suites as they not have many and jr. suites consist of two normal rooms with a connecting door.
In Sheraton the suites are real suites with nice big balconies, but if you do not have platinum status you most probably end up in one of their several rather small rooms. This is in my opinion the reason why it has only 4 stars vs. the westin with 5 stars.
The lounge is bigger in Westin but not better regarding food. And as Sheraton has the more loyal long staying customers, the staff knows you already.
Dec 4, 2010, 9:10 am
#66
Join Date: Oct 2010
Location: BKK, TPE, MIA, MUC
Programs: SPG Plat Lifetime, CX Diamond, LH SEN, TK Elite / *A Gold
Posts: 262
Both places lacking in stylish or cosy interior design. The Sheraton at least has a huge spa/Pool/Sauna area with a great view over the city, although not very modern, while the Westin is more refined regarding the spa (which my wife wages the most). The rooms in both places are only bearable with an upgrade (last stay over night was a year back, so maybe that changed with renovations). The lounge in the Sheraton is accessible 24h via room-keycard, which I liked.
But both places suck in location... I have to admit as a local. Try to get somewhere at night and back, a disaster.
But both places suck in location... I have to admit as a local. Try to get somewhere at night and back, a disaster.
Dec 4, 2010, 2:42 pm
#67
Join Date: May 2010
Posts: 346
Jan 16, 2011, 12:25 pm
#68
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,982
Has this property undergone a complete renovation? It seems like some rooms are totally unrenovated while others have new TVs, but the same dated armchairs, lights, and desk chairs are still in place. Most rooms look hardly anything like on the Starwood web site.
Apr 13, 2011, 2:13 pm
#70
Join Date: Jun 2007
Location: JAX
Programs: UA Plat MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,770
I had another one night stay here on a Friday night in early April. No real upgrade, Deluxe or Grand Deluxe room. I have never been upgrade to a suite or junior suite here.
I may give the Sheraton across the street a try next time. The Sheraton is undergoing renovation in the entrance area, hopefully it'll look nicer when it's done. The lobby looked really old when I looked in Jun. 2010.
I may give the Sheraton across the street a try next time. The Sheraton is undergoing renovation in the entrance area, hopefully it'll look nicer when it's done. The lobby looked really old when I looked in Jun. 2010.
Aug 10, 2011, 2:12 am
#71
Join Date: Jun 2007
Location: europe
Programs: EX²-*wood platinum, EX-hyatt diamond, sixt platinum, hilton silver, leaders club, esselunga verde...
Posts: 2,048
Restaurant ZEN is closed in august. Paulaners is open.
There is only fruit and chips in the time between breakfast in the morning and snacks in the evening, no more cake or something like that, in the lounge.
Closing time of the lounge is now 22:30 Uhr ( 10:30 p.m. ) instead of 22:00 Uhr ( 10:00 p.m. ).
There is only fruit and chips in the time between breakfast in the morning and snacks in the evening, no more cake or something like that, in the lounge.
Closing time of the lounge is now 22:30 Uhr ( 10:30 p.m. ) instead of 22:00 Uhr ( 10:00 p.m. ).
Aug 10, 2011, 2:15 am
#72
Join Date: Jun 2007
Location: europe
Programs: EX²-*wood platinum, EX-hyatt diamond, sixt platinum, hilton silver, leaders club, esselunga verde...
Posts: 2,048
The change in staff is going on and the housekeeping company will also be changed another time this year...
Last edited by Forstbetrieb; Aug 10, 2011 at 2:25 am
Aug 26, 2011, 7:07 am
#73
Join Date: Apr 2002
Location: London
Programs: LH M/M now,BA Silver,SPG PLAT, Sixt Plat/Europcar Elite VIP
Posts: 413
still as snobby and receiving poor service!
I dont get it at this property, why the staff are astonishing bad mannered as in all other munich properties, you get a decent treatment
I dont get it at this property, why the staff are astonishing bad mannered as in all other munich properties, you get a decent treatment
Aug 26, 2011, 4:36 pm
#74
Join Date: Jun 2003
Location: YVR
Programs: AC E75, SPG Plat, HH peon-by-choice (ex Gold)
Posts: 8,090
For my stay last year, I received excellent assistance from their Plat lounge/concierge staff from the time of booking all the way to the period of my stay. Even better than the vast majority of Asian properties I've been to.