Westin Grand Cayman, Cayman Islands [Master Thread]
#211
Join Date: Sep 2013
Location: BOS
Programs: United PremPlat; M LT Gold, HH Diamond, IHG Spire A
Posts: 144
Also the official policy states: "The child must be accompanied by an adult for all food orders placed. An accompanying adult purchase is required in restaurants at mealtime, but an adult is not required to accompany the child for beverage-only orders. " Can you confirm that this wasn't enforced?
We will be there for 5 nights at the end of May, so this feature might come handy.
#212
Join Date: Oct 2011
Location: BOS
Posts: 588
#213
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
#214
Join Date: Nov 2012
Location: YOW
Programs: SPG Lifetime Plat, AC Altitude50
Posts: 251
Just finished 9 nights here:
Positives:
The beach is spectacular
The people in grand Cayman are super friendly. Same at the hotel
No vendors on the beach
The weather was perfect 30 degrees celsius and sunny.
Buffet breakfast was good. As a Platinum guest,I was charged $7CI/person a day to upgrade to full buffet.
Negatives:
The US$45/day sort fee is a joke: dirty towels and no assistance whatsoever. The guys who are supposed to help you with beach chairs sit 30 metres away with their back to the pile of chairs that they are supposed to help you with. In 9 days we received help twice. The free water containers are filled most of the time, but for paying a resort fee, I'd like them to always be filled.
Service is very very slow.
My bill included a charge for a welcome "anniversary cake" and cokes which were in our room. It was a gift from my Ambassador.It was removed very begrudgingly from my bill, like I was trying to pull a fast one.
The Cayman Islands are vey expensive. A delicious and cheap dinner option is chicken-chicken a 20 minute walk. http://www.chicken2.com
Positives:
The beach is spectacular
The people in grand Cayman are super friendly. Same at the hotel
No vendors on the beach
The weather was perfect 30 degrees celsius and sunny.
Buffet breakfast was good. As a Platinum guest,I was charged $7CI/person a day to upgrade to full buffet.
Negatives:
The US$45/day sort fee is a joke: dirty towels and no assistance whatsoever. The guys who are supposed to help you with beach chairs sit 30 metres away with their back to the pile of chairs that they are supposed to help you with. In 9 days we received help twice. The free water containers are filled most of the time, but for paying a resort fee, I'd like them to always be filled.
Service is very very slow.
My bill included a charge for a welcome "anniversary cake" and cokes which were in our room. It was a gift from my Ambassador.It was removed very begrudgingly from my bill, like I was trying to pull a fast one.
The Cayman Islands are vey expensive. A delicious and cheap dinner option is chicken-chicken a 20 minute walk. http://www.chicken2.com
#215
Join Date: Sep 2014
Location: ATL
Programs: Leisure Traveler: Delta DM, Starwood PM50, Global Entry, NEXUS, CLEAR
Posts: 163
Completed a 5 night stay here today... Upgraded to a "Suite" ...had Suite Night Awards pulled on it but looking at the site, it seems I was in a "One Bedroom Partial Ocean View" ...the view sucked and it was just two rooms (1 being a living room) connected by an opened door. Kinda feel ripped on the SNAs but oh well. I'd take my chance on a Platinum upgrade next time...
Pros:
- Beach is amazing...
- Wi-Fi is fast, was able to stream Game of Thrones from Xfinity box at home without a hitch and stream Sirius XM right by the water. Free Premium 'net for Platinums.
- The Concierge named Roseanne is amazing.
- Towel guys can get you anything you want, just ask...
- Free parking (renting a car is generally cheap and better)
- Complimentary Champagne and dessert in the room for my wife's Birthday
Negs:
- Rooms/property a little dated. Made the mistake of going to the Ritz... I'll be staying at the Ritz next time we're in GCM.
- Concierge that was not named Roseanne was horrible and didn't call in some of our dinner reservations or confirm with us.
- Food is meh. So many great options on the island. Upgraded to the breakfast buffet each day.
- Spa is a mess. Booked the wife a signature package (like 2 hours) and when she got there, she found out she was scheduled for only a deep tissue. Couple on their honeymoon there, at the same time, had a couples massage outside booked into separate massages. Mad unorganized.
- Cruise people come to the beach and property. Not even going to go into details about the Carnival crowd. Someone stalking the pool bar billed $190 in booze to my room.
Tip: as a beer snob, I was able to bring in 24 cans of craft beer in my checked luggage without fee. Alcohol is crazy expensive in GCM, so go this route unless you're down with overpriced swill.
Pros:
- Beach is amazing...
- Wi-Fi is fast, was able to stream Game of Thrones from Xfinity box at home without a hitch and stream Sirius XM right by the water. Free Premium 'net for Platinums.
- The Concierge named Roseanne is amazing.
- Towel guys can get you anything you want, just ask...
- Free parking (renting a car is generally cheap and better)
- Complimentary Champagne and dessert in the room for my wife's Birthday
Negs:
- Rooms/property a little dated. Made the mistake of going to the Ritz... I'll be staying at the Ritz next time we're in GCM.
- Concierge that was not named Roseanne was horrible and didn't call in some of our dinner reservations or confirm with us.
- Food is meh. So many great options on the island. Upgraded to the breakfast buffet each day.
- Spa is a mess. Booked the wife a signature package (like 2 hours) and when she got there, she found out she was scheduled for only a deep tissue. Couple on their honeymoon there, at the same time, had a couples massage outside booked into separate massages. Mad unorganized.
- Cruise people come to the beach and property. Not even going to go into details about the Carnival crowd. Someone stalking the pool bar billed $190 in booze to my room.
Tip: as a beer snob, I was able to bring in 24 cans of craft beer in my checked luggage without fee. Alcohol is crazy expensive in GCM, so go this route unless you're down with overpriced swill.
Last edited by droidcore; Jun 1, 2016 at 8:23 pm
#216
Join Date: Jul 2007
Location: ATL
Programs: AA GLD Skymiles DM MM, a+ rewards lifetime elite, AS, Marriott plat, PC plat, HH gold
Posts: 1,275
Crazy High Resort Fee with very few benefits
Resort Charge Increase Beginning December 15, 2016
On December 15, 2016, the Resort Charge will increase from 45 USD to 60 USD per night.
Ongoing Renovations Until December 15, 2016
Until November 15, 2016, the pool is partially closed; however, the remaining pool, the pool bar and Tortuga's Bar & Grill remain operational.
Until December 15, 2016, the main entrance, lobby and retail outlets will be relocated due to interior enhancements. All efforts will be made to keep disruption to a minimum.
Please call or email [email protected] for additional information.
On December 15, 2016, the Resort Charge will increase from 45 USD to 60 USD per night.
Ongoing Renovations Until December 15, 2016
Until November 15, 2016, the pool is partially closed; however, the remaining pool, the pool bar and Tortuga's Bar & Grill remain operational.
Until December 15, 2016, the main entrance, lobby and retail outlets will be relocated due to interior enhancements. All efforts will be made to keep disruption to a minimum.
Please call or email [email protected] for additional information.
#217
Join Date: Mar 2007
Posts: 3,990
The Cayman Islands are vey expensive. A delicious and cheap dinner option is chicken-chicken a 20 minute walk. http://www.chicken2.com
Brutal when you think those chicken menu prices are pretty well doubled in Canadian dollars. I always go to the grocery store to stock up the first day I arrive.
Cheers,
#218
Join Date: Jan 2011
Programs: Marriott Plat Premier/SPG Plat
Posts: 39
When did resort charge increase? If you booked before, do you get the lower price honored?
Resort Charge Increase Beginning December 15, 2016
On December 15, 2016, the Resort Charge will increase from 45 USD to 60 USD per night.
Ongoing Renovations Until December 15, 2016
Until November 15, 2016, the pool is partially closed; however, the remaining pool, the pool bar and Tortuga's Bar & Grill remain operational.
Until December 15, 2016, the main entrance, lobby and retail outlets will be relocated due to interior enhancements. All efforts will be made to keep disruption to a minimum.
Please call or email [email protected] for additional information.
On December 15, 2016, the Resort Charge will increase from 45 USD to 60 USD per night.
Ongoing Renovations Until December 15, 2016
Until November 15, 2016, the pool is partially closed; however, the remaining pool, the pool bar and Tortuga's Bar & Grill remain operational.
Until December 15, 2016, the main entrance, lobby and retail outlets will be relocated due to interior enhancements. All efforts will be made to keep disruption to a minimum.
Please call or email [email protected] for additional information.
#219
Join Date: Feb 2012
Location: PHX
Programs: AAexp, AC75k, HertzPC, NationalEE, Accor/MariottP, Hilton/HyattG
Posts: 3,614
Ahhh I picked an expensive island to visit at the end of this month. $900CDN here or $1500 for the Ritz. Not sure what to do. Maybe I'll try renting a condo! Why is this island so expensive compared to everywhere else? I've been to most other Carribean/Mexico destintations but first time to GCM
#220
Join Date: Aug 2008
Location: USA
Programs: SPG Platinum (100)
Posts: 517
Ahhh I picked an expensive island to visit at the end of this month. $900CDN here or $1500 for the Ritz. Not sure what to do. Maybe I'll try renting a condo! Why is this island so expensive compared to everywhere else? I've been to most other Carribean/Mexico destintations but first time to GCM
Also, as an income tax free island, the government generates revenues from duties and when virtually everything is imported, those duties are quite high on everyday goods.
#221
Join Date: Mar 2007
Posts: 3,990
Ahhh I picked an expensive island to visit at the end of this month. $900CDN here or $1500 for the Ritz. Not sure what to do. Maybe I'll try renting a condo! Why is this island so expensive compared to everywhere else? I've been to most other Carribean/Mexico destintations but first time to GCM
You are also going at one of the most expensive times of the year. I've never paid more than a couple hundred a night at the Westin.
Lots of condos, and condo sites.
Cheers,
#224
Join Date: Jan 2008
Location: NYC, DUS
Programs: Mattiott Lifetime Titanium Elite, LH SEN, IB Emerald, Hilton Diamond
Posts: 564
#225
Join Date: Jan 2010
Location: MIA
Programs: AA EXP, SPG/Marriott Plat, WOH Diamond, IHG Plat Ambassador, HHonors Gold, jetBlue Mosaic
Posts: 170
Anyone have any luck getting the extortionate $60USD resort fee reduced/waived? Have been to this property a half dozen or so times since 2010 and have always had good experiences but there's no way in hell I'm paying $60 a day on top of the already aggressive rates...$284 a night is the cheapest during the lowest of the low season in Sept-Oct. I know they apparently spent $50M on a renovation but yikes.