I think the service expectations are a major element for what sets the AC brand apart from the better premium brands like Autograph and those others I've already mentioned. The sizes vary.

I stay here quite often for work. I think the hotel is fine, and definitely one of the better hotel options in Scandinavia. Pillows at the hotel are terrible, but overall the hard product is great. I am almost always upgraded to one of the suites upon asking, as a Titanium member.

Before you book a stay here, and especially an award stay, consider this terrible experience by another Flyertalker:

https://www.flyertalk.com/forum/marr...-not-reso.html

I personally would probably avoid any property that behaves as described in that thread.

I stay at this hotel quite a bit, both for points and cash. It is kind of my home when I am in Copenhagen. I have always found them to be rather on the accommodating and flexible side of customer requests, and weird bookings. Then again I had never had the certificates for my point bookings fail to appear.

I don't know exactly what transpired in this case, and why it spiralled this much out of control. But I am not going to change my bookings based on one case. But I'd be curious to see if there will be more cases coming.

Looked at some posts and it jumps back to pre-Covid so I'll post. Apologies if this hase been covered.

I just saw a trip report and it indicates an Airport Shuttle. I don't see that on the website. Can someone confirm is there is a hotel shuttle and if so, is there a coat?

Thanks in advance

The airport shutrle does not have exist anymore. Either taxi or take the mainline trains two stops to Ørestad and change to the metro there. Make sure to get the right train, as not all trains stop at Ørestad. It is about a 5 minute walk from the station to the hotel. The hotel is not on the metro line from the airport.

So for a 22 hour layover in CPH, would you suggest the ease of the Airport Choice, or the Bella Sky?

IME, either choose the airport hotel or somewhere downtown. Airport would allow you to put all your belongings on arrival and be downtown in 15 minutes or so on the metro on a single line.

AC Bella is out of the way transportation wise.

then again it also may depend on your 22hour period. If 9am to 7am, for sure at the airport.

10:15 arrival 8:25 departure. So sounds like my plan A for airport hotel is the better option. Thank you again.

That sounds like a really bad experience at this hotel. We booked at this hotel for 3 nights on points at the end of Sept. I hope we won't have any problems there.

I recently did a stay at the Comfort CPH and check-in gave me the best room they could for when I booked the room and showed up. Even then, somethings about it are just so to not my liking that I’m willing to pay double to stay at the Clarion CPH instead of it.

I wouldn’t consider the AC Bella if it was my choice for a one night stay nested between a morning arrival into CPH and a next morning CPH departure — unless having some other reason to stay at or closer to the AC Bella.

Holte

Can anyone with a recent stay clarify the current situation with elite breakfast benefit? What's the breakfast buffet price and how much is offset by the vouchers?

10 USD per guest in the room per day as elite F&B benefit. 165dkk for the buffet, which comes to around 25 USD per person

Had a quick layover stay last week.

- Location was easy-ish to get to -- taking a regular train and then the metro. If you have an early flight and have to leave early (5am), make sure you check the train schedule. It can take ~10 mins for the metro to arrive.
- There's not a lot to eat around the area. There's two grocery stores and a cafe.
- The entrance is at the north tower; you have to go on to the 2nd floor, walk across a bridge, and take another elevator if you're in the south tower. The south tower's doors locked at 18:00.
https://cimg9.ibsrv.net/gimg/www.fly...de40f4f7f6.jpg

- Check-in was uneventful. Booked a standard room and did not get upgraded as titanium; the front desk agent went to ask their manager in the back and said no. Benefits of points or 10 USD credit; I took the points since the breakfast wouldn't be open when I needed to leave.
- Room had a very interesting little den / guest bedroom. The girlfriend said that's where I'd be sleeping if we had a fight.
https://cimg8.ibsrv.net/gimg/www.fly...0b47a1ad0.jpeg
https://cimg9.ibsrv.net/gimg/www.fly...3c6c38f176.jpg
- The pillows were square and not very comfortable.
- Wi-Fi wasn't the best; around ~5 mbps and was struggling with Zoom.
- Service was decent. Not the friendliest but nothing wrong.

I have never see that room setup before. I guess there is more variety than I realised.

I have never struggled with MS Teams calls, but maybe a time of day thing, as most of my calls in the hotel would happen between 6am and 8am. Fewer people clogging the connection?