Naomi M

When I was there precovid March 2020, I contacted the concierge with the exact same question. Still retained access to the lounge. Plus my original booking included daily $50 credit which also carried onto the upgraded room. I would contact the concierge, just to reconfirm reservation. I plan to do the same when I return in December.

Hankerdoo

I'm looking to book for a family of 5 (2 adults - kids 16, 14, 10).

1) Can I book a suite and bring all of us?
2) any issue with 5 in the room if using sofa bed + rollaway?

mmayer

Has anyone stayed recently and used Club91?
Wondering if they have reduced services because of Covid-19.
Thanks!

kb1992

I am happy to report that my SNA cleared 5 days before check-in.

This is a very nice 1345 square ft. ocean front large suite.

Look forward to our trip to Cancun tomorrow.

margarita girl

Congrats. How did you manage to apply the SNA?

Enjoy!

kb1992

I couldn't apply SNA since technically I didn't have any SNA valid for 2022 in my account at that time before claiming elite choice benefits. I had SNAs valid until 12/31/2021 but they can't be used for 2022 stay.

Later all all my SNA got extended to 12/31/2022.

margarita girl

SNAs only got extended to Jun 30/22. If you have some that expire on Dec 31/22, they’re from your 2021 choice benefits.

Anyhow, glad your upgrade cleared.

I loved that hotel when I was there in Oct, even though my SNA didn’t clear. LOL

kb1992

You are right. I just checked, I have 6 SNA left in account expiring 6/2022 and 10 more expiring 12/22.

Better use them

I emailed AMB service about the SNA and got this reply

================================================

Congratulations on your upcoming 35. Anniversary!

As per your kind request, I contacted my colleagues at the JW Marriott Cancun Resort & Spa and informed about your special occasion and asked to provide a recognition.

The Suite Night Awards are attached with a status Pending. As this is fully automatic process the system will start checking for the available upgrades 5 days before arrival and you will receive an update directly via email.

I am sure my colleagues at the hotel will do their best to offer you a memorable experience.

ijgordon

I was there over New Year's. I don't think anything was reduced. They offered breakfast from 7:30-10:30, lunch from 12-2, an afternoon activity like wine tasting (we never did these), dinner from 6-8, and open bar from 6-10. You can get mimosas (and I think bloodies) at b'fast, and beer at lunch.
Breakfast was fine, but most of the lunch/dinners were kind of blah. Lounge was a bit of a zoo over the weekend but quieted down by Sunday evening.
Note that Club91 comes with access to the spa wet areas, with sauna/steam/jacuzzi/relaxation room which were all open despite COVID. Not sure what they charge regular guests (who aren't getting spa treatments). We used that several days, which was nice and relaxing.

ijgordon

Haha, my first time back in Cancun since college spring break senior year. Definitely a different type of trip!
We paid $950 extra for 5 nights over New Year's, via a points+cash upgrade award. I think the daily surcharge for the club dropped from $250 to $150 on Saturday 1/1, so your stay was probably earlier (we were Thurs-Tues).
You definitely can't justify the price financially, unless maybe you're going to pound drinks at mealtimes and the evening, and eat all your meals there, and use the sauna/steam every day. But the food isn't that great (breakfast is fine).
That said, we had a great view from the top floor with the oversized balcony, so all-in-all I'm fine with what we paid, especially considering the value on the redemption.

nobody2

did you figure this out?

DOTK

Had the ocean front suite upgrade last year....amazing room and balcony and view!

Walk to Porfirrio's, Harry's and Fred's for great dinners!

Mornings on the beach and then afternoons at the adult swim up bar...almost heaven

kb1992

Report: Checked in the Ocean View Large Suite 1345 Sq. Ft. Upgrade cleared using SNA 5 days before arrival.

This is an impressive suite. Most beautiful ocean view. The best I have ever been stayed.



















We originally planned 5 night stay Jan. 9-14. Since we love JW Marriott Cancun so much, I booked 2 more nights.

However, all large suites are sold out. Even Caribbean suites are not available because Jan. 14-16 which happens to be weekend.

After chatted with the hotel manager, he promised to do his best to get us an upgrade. This evening I am pleasantly surprised that we have been upgraded to a Club 91 Suite for the 2 additional nights.

Does this include Club lounge access, breakfast and dinner?

Smiley90

If it's a Club 91 suite it includes it, yes. Congrats! Also includes spa access, which we made use of every day when we were there. The indoor people is great for doing laps and the spa area is super soothing (and has cucumber water, nuts and fresh fruits to relax, too)
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bizum

Congrats @kb1992 ! I have tentative plans for Ritz Cancun in March, this makes me want to try my SNA's at JWM instead (my SO is pushing for Ritz)