Marriott Bonvoy Lurker II

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Cook200

Thank you. I’ll send a private message now.

Adam1222

We'll be staying at this property on the last night of our honeymoon before flying back to the US. We're booked into a deluxe room on a FNA. The options for SNAs dont seem that fancy (and the suite is already shown as "almost sold out," 8 weeks a head of our stay. Thoughts on whether worth using an SNA for the Panoramic view on a short stay? Probably arriving mid afternoon and leaving early the next day. On the one hand, it's our honeymoon and SNAs rarely clear so not like Im trading off much. On the other, short stay and theres still more than half the year to go...

Cook200

I would recommend staying far far away from this hotel. Even if it’s free. The rooms are awful. The service is awful. And the staff is awful all the way up to the GM.

If I’m being honest, I would skip Naples completely. We spent three weeks in Italy last year staying exclusively at Marriott properties. I wish we would’ve skip this one.
The city is filthy. The people are rude. We used it as a home base to visit Positano and the Amalfi coast.

it’s funny before my trip. Every review I read said stay away from Naples but my ancestors are from Naples so I wanted to visit. What a mistake. It was the only blemish on a glorious three weeks. Take my advice stay far far away from this hotel and this town.

beachfan

I like Naples.

was there in September but got sick so going back in May.

it is dirty and gritty. And full of history and great food. The museum is as good as any in the country. Food is amazingly inexpensive.

if you are staying there , use an SNA if the square footage is a big improvement. Or if you highly value a view. They are very stingy with non SNA upgrades. I’m staying at Grand Hotel Parker’s, but it’s $$$

JayeJ

I just want to chime in to say that yes, Naples is gritty but it is well worth a visit... we were there for a conference and stayed near Castel dell'Ovo, but we intend to go back for the archeological museum, etc. The food was great. From there to Capri is a short ferry ride.

Horace

We stayed at the Renaissance Naples Hotel Mediterraneo a year ago as part of a three-week Italy vacation. I have no complaints about the hotel. We booked with the most basic room with Marriott Bonvoy points. As a Titanium Elite member. I was upgraded to a higher floor and apparently a larger room too -- not an impressive upgrade, but better than what we booked. The room was clean and modern. Everything worked.

Service was generally good. I even wrote to the General Manager with glowing review of one employee there. (Although service was good at the five hotels where we stayed, this was the only time I felt compelled to compliment an employee in writing.)

The buffet breakfast at the rooftop breakfast restaurant, with indoor and outdoor seating, was excellent. The view was wonderful.

As the only Marriott Bonvoy hotel in Naples at the time I booked, and wanting to use points, picking the Renaissance Naples Hotel Mediterraneo was easy. Now there's also a Marriott Bonvoy hotel at the airport and another one 15 miles away. I would still pick the Renaissance if I were returning to Naples.

There are reasons that Naples does not have the stellar reputation of Rome or Florence, but there's plenty to do and there's delicious food. My wife and I took a wonderful tour of Pompeii and Herculaneum with a private driver and a private guide (our biggest splurge of the whole trip). It helps that we had great weather during our entire stay.

Our experience was better. I would advise people to have the right expectations, but not to stay away.

Adam1222

We will be proceeding with our plan to spend the night in Naples before our flight out of Naples the next morning. We are not expecting much and I have read the reviews in this thread (including your previous dissatisfaction about noise at 11:30pm) and otherwise. (As noted, I am using a FNA and will be there slightly more than 12 hours. We certainly would never even think of using a hotel in Naples as a base for the Amalfi coast, as you did.) If anyone has responses to the question I asked, though, I'd be happy to hear them.

Horace

First, this seems like a good use of an FNA.

I've attached photos from our stay in April 2023. I booked a "Deluxe King, Guest room, 1 King" for five nights using points. Most rooms at the hotel have views of other buildings. As Titanium Elite, we were upgraded at check-in to a higher floor. I don't know if our room was officially classified as a Panoramic room. The view from the window at the end of our hallway was better than from our room. In fact, I didn't even take a photo from our window.

The real panoramic view was at breakfast!

As far as using an NUA (SNA) for a Panoramic room, I suppose it depends on what other opportunities you would have to make better use of the NUA. If it's going to expire this year and you're not planning another vacation with your bride (but only a few solo business trips), then, sure, why not? But if it's good next year too, and you might have an opportunity to get a true suite upgrade or a great view upgrade where it really matters (such as at a beachfront resort with a balcony), then it would be worth saving the NUA for such a time.

Have a great time in Italy!


Main entrance


Lobby


Room


View from the end of our hallway (perhaps similar to a Panoramic room?)


Rooftop breakfast restaurant


View from a corner of the outdoor seating of the breakfast restaurant

FlightNurse

As someone who is in Naples at least twice a year and stay at this hotel, we have never had any major problems. It is an old hotel and the rooms are not large, but the service and breakfast buffet and view is amazing. You will be close to a lot of amazing places in Naples.

applesauce

Stayed here two years back. Front desk staff were not the most hospitable but it was fine. They denied us late check out as Titanium. Breakfast was just ok and good for a Renn. The patio was so nice.

Rooms were old but the suites had great views. Beds were aaaawful.

I wouldn't avoid this property but it's certainly not a destination hotel.

We loved Naples and wish we could have stayed longer. It was totally our vibe and we wanted to explore more.

Adam1222

As an update, my NUA request for everything from a regular room with a panoramic view and higher was denied, and at checkin as a Platinum was told I was "upgraded" but it seems to have just been to a high floor (which just looks into apartments across the way.) Suites and family rooms were available for sale.

Disappointing, but it's just a one-night stay. Room is tiny, and in need of renovation. Would not stay unless just passing through or, in our case, use of a FNA certificate

FlightNurse

Just because you are PLT does not mean you get a suite, people need to read the benefits. Also, just because suites are available to purchase does not mean they are in the same category for upgrades.

Adam1222

I am well aware, which is why I am not arguing with anyone, have not sought compensation, or even complained to the hotel, or in any other way suggested the property ran afoul of the rules. I was just sharing a data point given earlier discussion of upgrade availability. I am also well aware that there is no publicly available data to know whether a property will have rooms in the NUA pool available, or will choose in it's discretion to give an upgrade to an elite guest at checkin. People need to read people's posts before accusing them of not knowing the benefit of the program.
(I'm not sure why you're bolding "as a Platinum", as I was quoting what the hotel front desk told me, but perhaps you missed that in skimming my post before responding.)

I do however have only one of three rooms on the entire floor that have a tiny stall shower instead of a tub, and is too small to fit a side chair . I do not believe any reading of the published benefits require me to think that is a good room to give to an elite member and tell them they have been upgraded. If you think I am missing something in the terms and conditions of the program that require me to be happy with the room I've been assigned please point me to it.

The smallest room on the floor. Yes dear I know that doesn't violate any terms of the Bonvoy program.

Otherwise, I will continue to be disappointed that the hotel assigned me the smallest room in the hotel and called it an upgrade because it's on a high floor. That the hotel is continuing to sell rooms in several other categories for the night strikes me as relevant, as it indicates that this is not a sold out situation. Thank you for your feedback and I apologize for what seems to be your confusion, or your dismay at people sharing their upgrade experiences.

FlightNurse

But you did complain when you posted that suites are available for sale. Do you know that any other room in the category you got was available? My dismay is people think because they have PLT or any other status they deserve a suite or a bigger room. Now, an Ambassador should get a bigger, nicer room. This is my go-to Hotel in Napoli and being LifeTime PLT, I don't expect much, our first stay here we had the same category room as the one you have, but since that stay, have been upgraded to a bigger room. We stay here for the location and view from the breakfast buffet.
People are paying for these rooms these days