W St Petersburg, Russia [Master Thread]
Mar 9, 2018, 2:31 pm
#108
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,315
I got a follow up email saying they would charge the correct number of points. I asked why I wasn’t at least offered the Renaissance- no doubt because Marriott awards are capacity controlled in a was Starwood’s isn’t.
Mar 10, 2018, 6:22 am
#109
Join Date: Feb 2008
Location: CAN, LAX, TPE
Programs: AA, AS, CI, DL, UA
Posts: 2,898
Mar 10, 2018, 11:57 am
#110
Join Date: Dec 2006
Location: Florida
Programs: marriott platinum, intercontinental diamond
Posts: 210
Beachfan - So what Executive Guest Service??? is offering is the same deal you could have booked by yourself.
Last edited by avja; Mar 10, 2018 at 11:59 am Reason: Add name on initial post
let me check...
Mar 11, 2018, 9:40 am
#114
Join Date: Dec 2006
Location: Florida
Programs: marriott platinum, intercontinental diamond
Posts: 210
Mar 11, 2018, 9:52 am
#115
Join Date: Dec 2006
Location: Florida
Programs: marriott platinum, intercontinental diamond
Posts: 210
The points were returned to my account. There was no notification from Executive Guest Lack of Services. They also never responded to my questions.
I booked the Indigo, an IHG hotel, for approx. $200 per night in July.
I booked the Indigo, an IHG hotel, for approx. $200 per night in July.
Mar 16, 2018, 5:24 am
#116
Join Date: Jul 2005
Location: Singapore
Programs: SQ *G, BA Gold, Bonvoy Ambassador Elite LFT Titanium , Hyatt Discoverist, ALL Diamond
Posts: 666
Email just received.
But my Ambassador returned the point as soon as I noticed the booking was gone from my account and understood the property was leaving.
Dear Mr. JohnSIN,
As a valued Starwood Preferred Guest member, we are writing to inform you of a change in the status of W St. Petersburg. As of January 31, 2018, the property is no longer part of Marriott International or the W brand and is no longer participating in the Starwood Preferred Guest (SPG) program.
We see you are currently holding a reservation, confirmation number XXXXXXX arriving on XXXXXXXXX and departing on XXXXXXXXXX. We are pleased to inform you that your reservation for a Preferred (free) Night Award can be transferred to the Lotte hotel St. Petersburg. You may click here for more information about this hotel.
Please, confirm your reservation by contacting the Lotte hotel and providing credit card details for guarantee purposes. You can contact the hotel at the telephone number +7-812-336-10-00.
Should you have further questions and wish to connect with a member of our Customer Service team, we will be happy to assist at [email protected].
We appreciate your continued patronage of Marriott International and we apologize for this any inconvenience this may have caused you. We look forward to welcoming you to one of our properties in the near future.
Sincerely,
But my Ambassador returned the point as soon as I noticed the booking was gone from my account and understood the property was leaving.
Dear Mr. JohnSIN,
As a valued Starwood Preferred Guest member, we are writing to inform you of a change in the status of W St. Petersburg. As of January 31, 2018, the property is no longer part of Marriott International or the W brand and is no longer participating in the Starwood Preferred Guest (SPG) program.
We see you are currently holding a reservation, confirmation number XXXXXXX arriving on XXXXXXXXX and departing on XXXXXXXXXX. We are pleased to inform you that your reservation for a Preferred (free) Night Award can be transferred to the Lotte hotel St. Petersburg. You may click here for more information about this hotel.
Please, confirm your reservation by contacting the Lotte hotel and providing credit card details for guarantee purposes. You can contact the hotel at the telephone number +7-812-336-10-00.
Should you have further questions and wish to connect with a member of our Customer Service team, we will be happy to assist at [email protected].
We appreciate your continued patronage of Marriott International and we apologize for this any inconvenience this may have caused you. We look forward to welcoming you to one of our properties in the near future.
Sincerely,
Mar 16, 2018, 5:30 am
#117
Join Date: Feb 2008
Location: CAN, LAX, TPE
Programs: AA, AS, CI, DL, UA
Posts: 2,898
Email just received.
But my Ambassador returned the point as soon as I noticed the booking was gone from my account and understood the property was leaving.
Dear Mr. JohnSIN,
As a valued Starwood Preferred Guest member, we are writing to inform you of a change in the status of W St. Petersburg. As of January 31, 2018, the property is no longer part of Marriott International or the W brand and is no longer participating in the Starwood Preferred Guest (SPG) program.
We see you are currently holding a reservation, confirmation number XXXXXXX arriving on XXXXXXXXX and departing on XXXXXXXXXX. We are pleased to inform you that your reservation for a Preferred (free) Night Award can be transferred to the Lotte hotel St. Petersburg. You may click here for more information about this hotel.
Please, confirm your reservation by contacting the Lotte hotel and providing credit card details for guarantee purposes. You can contact the hotel at the telephone number +7-812-336-10-00.
Should you have further questions and wish to connect with a member of our Customer Service team, we will be happy to assist at [email protected].
We appreciate your continued patronage of Marriott International and we apologize for this any inconvenience this may have caused you. We look forward to welcoming you to one of our properties in the near future.
Sincerely,
But my Ambassador returned the point as soon as I noticed the booking was gone from my account and understood the property was leaving.
Dear Mr. JohnSIN,
As a valued Starwood Preferred Guest member, we are writing to inform you of a change in the status of W St. Petersburg. As of January 31, 2018, the property is no longer part of Marriott International or the W brand and is no longer participating in the Starwood Preferred Guest (SPG) program.
We see you are currently holding a reservation, confirmation number XXXXXXX arriving on XXXXXXXXX and departing on XXXXXXXXXX. We are pleased to inform you that your reservation for a Preferred (free) Night Award can be transferred to the Lotte hotel St. Petersburg. You may click here for more information about this hotel.
Please, confirm your reservation by contacting the Lotte hotel and providing credit card details for guarantee purposes. You can contact the hotel at the telephone number +7-812-336-10-00.
Should you have further questions and wish to connect with a member of our Customer Service team, we will be happy to assist at [email protected].
We appreciate your continued patronage of Marriott International and we apologize for this any inconvenience this may have caused you. We look forward to welcoming you to one of our properties in the near future.
Sincerely,
Mar 16, 2018, 9:21 pm
#118
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,315
Mar 16, 2018, 9:22 pm
#119
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,315
Mar 16, 2018, 9:28 pm
#120
Join Date: Feb 2008
Location: CAN, LAX, TPE
Programs: AA, AS, CI, DL, UA
Posts: 2,898
If we do compare the pricing for W and this hotel for a regular (non event) stay, this hotel is like 50-100 dollars cheaper per night, but not much I can do cause there are not many choices left and they are all pricey at this point... Radisson, Holiday Inn...
Though I am wondering if SPG can offer me S/N credit for this lodge? I mean I would have lost all other benefits for the lodge since I am being re-located, but S/N is something maybe they can offer on the corporate side?