W St Petersburg, Russia [Master Thread]
Feb 19, 2018, 1:30 pm
#93
Join Date: Feb 2008
Location: CAN, LAX, TPE
Programs: AA, AS, CI, DL, UA
Posts: 2,898
The saga continues
Checked my account and saw the following:
2/13 + 24000 pts W St Petersburg cancellation (it was a cash and points reservation at 6000 pts per night for 4 nights in July)
2/13 -24000 pts W St Petersburg relocation
I had not received any communication from Starwood. I therefore called the platinum desk and asked what was happening. The agent could not find out and suggested I email guest services. I just did this. (My best guess is that I was relocated to one of the Marriott properties in St Petersburg without my authorization.)
Checked my account and saw the following:
2/13 + 24000 pts W St Petersburg cancellation (it was a cash and points reservation at 6000 pts per night for 4 nights in July)
2/13 -24000 pts W St Petersburg relocation
I had not received any communication from Starwood. I therefore called the platinum desk and asked what was happening. The agent could not find out and suggested I email guest services. I just did this. (My best guess is that I was relocated to one of the Marriott properties in St Petersburg without my authorization.)
If they do relocate us to a Marriott, I am unsure if it's better to have a place to lodge at Marriott or having to find a non-chained hotel... though looking at the options, the only acceptable substitution is probably the Renaissance.
What's surprising is that they still haven't given an official announcement for this brand change, and it's almost a month...
Mar 2, 2018, 6:35 pm
#94
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,316
I’m close to giving up and booking a non chain hotel. I don’t think the Renaissance is comparable (although haven’t been to either; I see the Ren has a similar location)
i have heard from them, but only asking me to wait( and wait and wait).
i have heard from them, but only asking me to wait( and wait and wait).
Mar 3, 2018, 2:09 am
#95
Join Date: Dec 2016
Location: Dubai
Programs: SPG 100 Ambassador, LH M&M Senator, Skywards Silver
Posts: 250
I was also supposed to stay there but I have decided to cancel it and book the Four Seasons instead - really amazing hotel, just finished a 4 nights stay there. I'd strongly recommend doing the same.
Mar 3, 2018, 4:42 am
#96
Join Date: Feb 2000
Location: New York, NY, USA
Programs: BAGold; AA3MMPlat; UA1MMGold; FBGold; MarriottAmb; AccorPlat; HHGold; ICPlatAmb; HyattDiscoverist
Posts: 4,378
The Four Seasons Lion Palace is my favorite hotel in St Petersburg (indeed, in Russia). I would join in the recommendation above.
Mar 3, 2018, 7:41 pm
#97
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,316
True, but at $720/night, even with a 4th night free (via Citi Prestige), it a bit of a budget buster when you had a 5night points plus cash reservation at the W.
Mar 4, 2018, 4:09 am
#98
Join Date: Dec 2016
Location: Dubai
Programs: SPG 100 Ambassador, LH M&M Senator, Skywards Silver
Posts: 250
For what dates do you see such rates? I paid just something like 280 USD/night for the standard room. Book FSPP rates through whatahotel.com or other agency which include room upgrade and breakfast for two as well as spa credit.
Mar 4, 2018, 9:33 am
#100
Join Date: Jan 2005
Location: NYC
Posts: 752
i had a points reservation for five nights during the world cup (6/19-6/24) and it has been cancelled but i have yet to get my points back. i tried calling and they werent able to give me the points. any suggestions/help/tips for getting my 64k points back?
Mar 4, 2018, 1:08 pm
#101
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,316
Mar 7, 2018, 11:22 am
#102
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,316
Finally heard back. They are offering me the Courtyard Vasilievsky. No mention of refunding the difference in points. No offer of the Renaisance, which isnt in the same league, but at least a similar location.
Last edited by beachfan; Mar 7, 2018 at 11:27 am
Mar 7, 2018, 5:06 pm
#103
Join Date: Apr 2004
Programs: Starwoods/ Marriott Life Time Platinum, Hilton-Diamond, and HP
Posts: 823
The same for me today. No mention of refunding my 35,500 points
Mar 8, 2018, 3:16 pm
#104
Join Date: Dec 2006
Location: Florida
Programs: marriott platinum, intercontinental diamond
Posts: 210
Ditto for me. Providing an inferior property at what appears to be the same cost is absurd. Instead of insulting their customers, they should either apologize and return the points with a token bonus or offer the other properties at a reduced rate.