Originally Posted by
avja
The saga continues
Checked my account and saw the following:
2/13 + 24000 pts W St Petersburg cancellation (it was a cash and points reservation at 6000 pts per night for 4 nights in July)
2/13 -24000 pts W St Petersburg relocation
I had not received any communication from Starwood. I therefore called the platinum desk and asked what was happening. The agent could not find out and suggested I email guest services. I just did this. (My best guess is that I was relocated to one of the Marriott properties in St Petersburg without my authorization.)
Same here, but mine was paid entirely in points.
If they do relocate us to a Marriott, I am unsure if it's better to have a place to lodge at Marriott or having to find a non-chained hotel... though looking at the options, the only acceptable substitution is probably the Renaissance.
What's surprising is that they still haven't given an official announcement for this brand change, and it's almost a month...