Platinum arrival gift [Merged threads]
Apr 23, 2008, 10:35 am
#766
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
Apr 23, 2008, 12:59 pm
#767
Company Representative - Marriott Concierge
Join Date: Aug 2003
Location: Salt Lake City, UT
Posts: 1,083
Hello,
There is really no way systematically for the arrival gift points to post to your account prior to the end of your stay. The reason for this is that the bonus is posted to the account with your stay.
If a hotel representative forgets to offer you a platinum arrival gift during your stay, then you should let them know before check out and you will get your money.
It is our goal that all Marriott hotels are consistent with getting the 500 pts submitted with the stay. If there is a hotel that constantly posts stays without the bonus, contact our Marriott Rewards desk. We can then have that property educated on the proper procedures and ensure that future stays will be submitted with the bonus.
I have sent the comments and concerns on this thread to the Elite Marketing Management.
Kind regards,
Marie
There is really no way systematically for the arrival gift points to post to your account prior to the end of your stay. The reason for this is that the bonus is posted to the account with your stay.
If a hotel representative forgets to offer you a platinum arrival gift during your stay, then you should let them know before check out and you will get your money.
It is our goal that all Marriott hotels are consistent with getting the 500 pts submitted with the stay. If there is a hotel that constantly posts stays without the bonus, contact our Marriott Rewards desk. We can then have that property educated on the proper procedures and ensure that future stays will be submitted with the bonus.
I have sent the comments and concerns on this thread to the Elite Marketing Management.
Kind regards,
Marie
Apr 23, 2008, 1:13 pm
#768
Join Date: Dec 2006
Location: Charleston, SC
Programs: UA 1P, CO Plat, MR Plat, SPG Plat, US Dirt
Posts: 1,506
Hi Marie:
Thanks for responding but I would like to impress upon Elite Marketing to remind all member hotels of this guarantee. I nearly had a knock down drag out fight with a FS Marriott in Northern Virginia last year because they failed to deliver the PLT amenity. I invoked the $100 and instead, the agent went away and only offered 500 points. After much squabbling, I just let it go and cancelled 3 weeks worth of future business at the establishment. I haven't been back since.
Thanks for responding but I would like to impress upon Elite Marketing to remind all member hotels of this guarantee. I nearly had a knock down drag out fight with a FS Marriott in Northern Virginia last year because they failed to deliver the PLT amenity. I invoked the $100 and instead, the agent went away and only offered 500 points. After much squabbling, I just let it go and cancelled 3 weeks worth of future business at the establishment. I haven't been back since.
Apr 23, 2008, 2:50 pm
#769
Company Representative - Marriott Concierge
Join Date: Aug 2003
Location: Salt Lake City, UT
Posts: 1,083
Platinum Arrival Gift update!!!
Hello,
I have an exciting update to our Platinum Arrival Gifts to inform you about.
Beginning May 1st you will have more options at all domestic Courtyards, Fairfield Inn, Residence Inn, Springhill and Townplace Suites hotels.
Upon check in you will now be given the option of 200 arrival bonus points or a selection of one item from The Market (Courtyards, Residence Inns, and Spring Hill Suites), or In a Pinch (Town Place Suites). For Fairfield Inns and Town Place Suites (without In a Pinch), you will have the option of 200 points or a sweet or salty snack and water.
This is a wonderful new option and I hope you all enjoy it.
Kind regards,
Marie
I have an exciting update to our Platinum Arrival Gifts to inform you about.
Beginning May 1st you will have more options at all domestic Courtyards, Fairfield Inn, Residence Inn, Springhill and Townplace Suites hotels.
Upon check in you will now be given the option of 200 arrival bonus points or a selection of one item from The Market (Courtyards, Residence Inns, and Spring Hill Suites), or In a Pinch (Town Place Suites). For Fairfield Inns and Town Place Suites (without In a Pinch), you will have the option of 200 points or a sweet or salty snack and water.
This is a wonderful new option and I hope you all enjoy it.
Kind regards,
Marie
Apr 23, 2008, 5:19 pm
#770
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
Marie, thanks for the official update. It is nice to see that Marriott is trying to offer more choices at the non-FS hotels.
Apr 23, 2008, 5:47 pm
#771
Join Date: May 2007
Location: NC
Programs: Marriott LT Plat, Hyatt Platinum
Posts: 2,881
Platinum Arrival Gift update!!!
^Marie - this is great....thanks for the update!
^Marie - this is great....thanks for the update!
Apr 23, 2008, 5:52 pm
#772
Join Date: Jan 2005
Location: NY
Programs: Marriott Gold, UA Nobody, Hertz Gold, Avis Select
Posts: 786
Woohooo!
Now...Will those points post proper?
That helps the people who are aiming for LTP!
Now...Will those points post proper?
That helps the people who are aiming for LTP!
Apr 23, 2008, 6:33 pm
#773
Join Date: Aug 2004
Location: Raleigh, NC (RDU)
Programs: AA 1MM, Marriott LT Titanium, Hilton Diamond
Posts: 578
<deleted>
I saw Marie posted in the other thread pertaining to a penalty points system for not posting these points.
--DD73
I saw Marie posted in the other thread pertaining to a penalty points system for not posting these points.
--DD73
Last edited by Dudleydog73; Apr 23, 2008 at 6:36 pm Reason: too slow
Apr 23, 2008, 6:39 pm
#774
Join Date: Aug 2004
Location: Raleigh, NC (RDU)
Programs: AA 1MM, Marriott LT Titanium, Hilton Diamond
Posts: 578
Marie,
If I may how does the customer service line know that we actually asked for the 500 points and did not get another amenity? Is there some way that we could get a "receipt" on our checkout bill showing at the bottom (where the marriott rewards points earned for this stay is listed) that we did order the points instead of another gift that we could use for backup when talking to the customer service line?
--DD73
If I may how does the customer service line know that we actually asked for the 500 points and did not get another amenity? Is there some way that we could get a "receipt" on our checkout bill showing at the bottom (where the marriott rewards points earned for this stay is listed) that we did order the points instead of another gift that we could use for backup when talking to the customer service line?
--DD73
Apr 23, 2008, 8:22 pm
#775
Join Date: Feb 2003
Location: STL, MO-US and A , SWA A-List, Marriott LTTE, Hilton Gold, Hertz PC
Posts: 1,883
It's nice having more options but 200pts seems a little low for some CYs. I just stayed at the downtown IND CY last week and one night was $259. I've stayed at some FS Marroitts for $169/nt.
They should base pts on hotel catagory or avg rate.
They should base pts on hotel catagory or avg rate.
Apr 25, 2008, 4:58 am
#776
Join Date: Dec 2007
Posts: 993
Hello,
I have an exciting update to our Platinum Arrival Gifts to inform you about.
Beginning May 1st you will have more options at all domestic Courtyards, Fairfield Inn, Residence Inn, Springhill and Townplace Suites hotels.
Upon check in you will now be given the option of 200 arrival bonus points or a selection of one item from The Market (Courtyards, Residence Inns, and Spring Hill Suites), or In a Pinch (Town Place Suites). For Fairfield Inns and Town Place Suites (without In a Pinch), you will have the option of 200 points or a sweet or salty snack and water.
This is a wonderful new option and I hope you all enjoy it.
Kind regards,
Marie
I have an exciting update to our Platinum Arrival Gifts to inform you about.
Beginning May 1st you will have more options at all domestic Courtyards, Fairfield Inn, Residence Inn, Springhill and Townplace Suites hotels.
Upon check in you will now be given the option of 200 arrival bonus points or a selection of one item from The Market (Courtyards, Residence Inns, and Spring Hill Suites), or In a Pinch (Town Place Suites). For Fairfield Inns and Town Place Suites (without In a Pinch), you will have the option of 200 points or a sweet or salty snack and water.
This is a wonderful new option and I hope you all enjoy it.
Kind regards,
Marie
Apr 25, 2008, 5:03 am
#777
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Potomac Falls, VA
Programs: AA Plat 2MM, MR Gold, Avis Pref
Posts: 41,109
definitely a ^
Apr 25, 2008, 5:05 am
#778
Join Date: Apr 2005
Location: Mid-Atlantic
Programs: AA Plat, UA Silver, DL Silver, Marriott Titanium, etc.
Posts: 4,210
Apr 25, 2008, 3:06 pm
#779
Join Date: Nov 2007
Posts: 13
I am glad this one turned out to be true.
I like the choice instead of water.
Thanks MR!
Apr 25, 2008, 8:40 pm
#780
Join Date: Oct 2006
Location: MSP
Programs: DL DM, Marriott Plat, National Exec Elite
Posts: 1,357
So is this going to eliminate the water in the rooms. i actually like it in the room when i arrive and the 200 points means nothing. 40 stays a year is going to yield an extra 4000 points. I am not jumping up and down right now on this. i have a hard enough time getting the FS to post the 500 points correctly.
It would also be nice if international marriotts could post the "Damn" points. Everytime i have to fax in my hotel bill. i am missing 5 days in March still.
Lets just see how many times the 200 points is missing.
It would also be nice if international marriotts could post the "Damn" points. Everytime i have to fax in my hotel bill. i am missing 5 days in March still.
Lets just see how many times the 200 points is missing.