[Left Marriott 15 Nov 2018] St. Regis Princeville, Kauai, Hawaii [Master Thread]
Nov 14, 2018, 11:01 am
#1186
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,454
I am at the property now in advance of the cutover and received a spectacular upgrade with assurance that all SPG benefits would continue throughout my stay. Staff really bent over backward to emphasize this.
Truly a magnificent location with incredible views to wake up to. I can understand some consternation about the possible unavailability of benefits (and I can't speak to what's going to happen for stays commencing after the transition) but bagging a stay at this property because of somewhat dated furniture or wear-and-tear would really be missing the forest for the trees.
Truly a magnificent location with incredible views to wake up to. I can understand some consternation about the possible unavailability of benefits (and I can't speak to what's going to happen for stays commencing after the transition) but bagging a stay at this property because of somewhat dated furniture or wear-and-tear would really be missing the forest for the trees.
Nov 14, 2018, 11:22 am
#1187
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
I am at the property now in advance of the cutover and received a spectacular upgrade with assurance that all SPG benefits would continue throughout my stay. Staff really bent over backward to emphasize this.
Truly a magnificent location with incredible views to wake up to. I can understand some consternation about the possible unavailability of benefits (and I can't speak to what's going to happen for stays commencing after the transition) but bagging a stay at this property because of somewhat dated furniture or wear-and-tear would really be missing the forest for the trees.
Truly a magnificent location with incredible views to wake up to. I can understand some consternation about the possible unavailability of benefits (and I can't speak to what's going to happen for stays commencing after the transition) but bagging a stay at this property because of somewhat dated furniture or wear-and-tear would really be missing the forest for the trees.
But I’ll also concede that I am looking forward to seeing what the new owners’s renovation/refurbishment to a new 1 Hotel will do for that spot and those incredible views. I wish it was being refurbished as a St Regis, but we don’t always get what we want. Either way, I expect to be back once the new 1 Hotel Princeville opens.
Nov 14, 2018, 11:34 am
#1188
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
Was supposed to be here next week but my husband fractured his ribs and we had to cancel. Sad that we can’t bid farewell to one of our favorite hotels but will definitely check out the new one when it’s completed.
Nov 21, 2018, 5:06 pm
#1190
Join Date: Aug 2011
Programs: DL Plat, SPG Plat
Posts: 41
Nov 21, 2018, 5:25 pm
#1191
Join Date: Apr 2013
Programs: Starwood/Hyatt/IHG-PLAT/Hilton-DIA
Posts: 468
Anybody else get breakfast extended for a 2019 stay?
"Thank you for reaching out to us here at Marriott International in regard to your upcoming stay at The St. Regis Princeville Resort.
I would be happy to let you know that I will be able to extend a 50 (USD) food credit per day of your stay and then 10% off your final food & beverage charges incurred during your time at the resort."
"Thank you for reaching out to us here at Marriott International in regard to your upcoming stay at The St. Regis Princeville Resort.
I would be happy to let you know that I will be able to extend a 50 (USD) food credit per day of your stay and then 10% off your final food & beverage charges incurred during your time at the resort."
Nov 21, 2018, 7:27 pm
#1192
Join Date: Sep 2000
Location: MCO
Programs: Marriott Lifetime Platinum / Titanium, AA Executive Platinum
Posts: 959
Anybody else get breakfast extended for a 2019 stay?
"Thank you for reaching out to us here at Marriott International in regard to your upcoming stay at The St. Regis Princeville Resort.
I would be happy to let you know that I will be able to extend a 50 (USD) food credit per day of your stay and then 10% off your final food & beverage charges incurred during your time at the resort."
"Thank you for reaching out to us here at Marriott International in regard to your upcoming stay at The St. Regis Princeville Resort.
I would be happy to let you know that I will be able to extend a 50 (USD) food credit per day of your stay and then 10% off your final food & beverage charges incurred during your time at the resort."
Nov 21, 2018, 10:32 pm
#1193
Join Date: Jun 2011
Programs: Bonvoy Lifetime Titanium
Posts: 38
Anybody else get breakfast extended for a 2019 stay?
"Thank you for reaching out to us here at Marriott International in regard to your upcoming stay at The St. Regis Princeville Resort.
I would be happy to let you know that I will be able to extend a 50 (USD) food credit per day of your stay and then 10% off your final food & beverage charges incurred during your time at the resort."
"Thank you for reaching out to us here at Marriott International in regard to your upcoming stay at The St. Regis Princeville Resort.
I would be happy to let you know that I will be able to extend a 50 (USD) food credit per day of your stay and then 10% off your final food & beverage charges incurred during your time at the resort."
Nov 21, 2018, 10:39 pm
#1194
Join Date: Apr 2013
Programs: Starwood/Hyatt/IHG-PLAT/Hilton-DIA
Posts: 468
Mind me asking who you asked to get this granted? Emailing [email protected] was a no go for me, and getting this granted would be solid.
Nov 21, 2018, 11:15 pm
#1195
Join Date: Jun 2011
Programs: Bonvoy Lifetime Titanium
Posts: 38
Ah gotcha, thanks. That was my mistake, as I had just reached out to that address directly. I responded to the email that they sent me to regarding this. Fingers crossed!
Nov 22, 2018, 11:29 am
#1196
Join Date: Aug 2018
Location: Chicago
Posts: 319
I have a stay booked on points for April. The hotel just called me now out of the blue to reconfirm my booking and reiterate that there will be no impact to my reservation, but that my platinum benefits will not be available.
It’s so odd that they are calling me on thanksgiving...
It’s so odd that they are calling me on thanksgiving...
Nov 22, 2018, 1:03 pm
#1197
Join Date: Aug 2011
Programs: DL Plat, SPG Plat
Posts: 41
Glad you were able to successfully secure them, fymax77
Nov 22, 2018, 3:27 pm
#1198
Join Date: Jun 2011
Programs: Bonvoy Lifetime Titanium
Posts: 38
Sent a similar query but got no luck in return. Something like this from the exec customer service rep: “Sorry, if you want to stay at a Marriott location where you can earn and make use of loyalty benefits, please have a look at our alternative locations on our website.”
Glad you were able to successfully secure them, fymax77
Nov 22, 2018, 7:21 pm
#1199
Join Date: Aug 2018
Location: Chicago
Posts: 319
I also sent a nice email to the hotel requesting a courtesy food credit. They said no.
i wonder if the person who had success has a paid reservation. My reservation is with points, so I’m not that surprised they’re not willing budge on this.
i wonder if the person who had success has a paid reservation. My reservation is with points, so I’m not that surprised they’re not willing budge on this.
Nov 22, 2018, 7:48 pm
#1200
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
Exactly
That was how it was explained to me:
The deactivation of The St. Regis Princeville Resort from Marriott International is a huge loss for our valued members and we here in The Executive Offices are extremely saddened to have to share this news with you. The St. Regis Princeville was a one of a kind resort and this deactivation is truly disheartening. I am sorry to know that your reservation is being affected by this.
The offer you have mentioned is being offered on a case by case basis by In House Reservations Management only. This offer is only being offered to Platinum members booked under a paid rate. As most of your reservation has been booked on Points I am not able to extend this credit to you, I do apologize. Right now you will only be eligible for the last night of your stay.