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guera Sep 27, 2014 8:49 am

usbank buxx and barclay
 
Still not having success with loads from Arrival to a US Bank Buxx card. I have made sure that the profiles on each account match exactly. Anyone successful with a workaround on this problem? TIA

x712xdamx Sep 27, 2014 8:53 am


Originally Posted by floressalicis (Post 23589707)
Ok, I THINK I've figured out the trick. It seems even though their language is add or edit, their counters for the two are run separately. So, I've been exclusively using edit as my method of switching payment methods and it has started giving me that error. I just now tried deleting then adding, and it worked. You must have just been using delete/add, so after hitting the limits for that, switching to edit worked. Probably good to stick with edit until delete/add counter resets then toggle back.

Yeah I always deleted/added new sources before. Edit is gold!!!

floressalicis Sep 27, 2014 9:02 am


Originally Posted by x712xdamx (Post 23589718)
Yeah I always deleted/added new sources before. Edit is gold!!!

Actually their incompetent IT is gold. I have no idea how they screwed it up running edit counts separately from delete/add counts. Anyway, it should take you a couple months before edit stops working, but by then you should be able to delete/add again.

x712xdamx Sep 27, 2014 9:24 am


Originally Posted by floressalicis (Post 23589757)
Actually their incompetent IT is gold. I have no idea how they screwed it up running edit counts separately from delete/add counts. Anyway, it should take you a couple months before edit stops working, but by then you should be able to delete/add again.

Update... so I edited in a new card yesterday afternoon, max load. Edited in a 2nd new card this morning, max load. Tried to edit in another one right after (just now) and got the too many sources error message.

I'm thinking the EDIT has it's own 2/24hr, 3/30 day, 5/180 day limit, and the ADD has it's own separate one. Because I've edited 2 in the last 24 hours now and the 3rd got denied. Will report back if late tonight or tomorrow I can edit a 3rd one in.

x712xdamx Sep 27, 2014 9:29 am


Originally Posted by guera (Post 23589708)
Still not having success with loads from Arrival to a US Bank Buxx card. I have made sure that the profiles on each account match exactly. Anyone successful with a workaround on this problem? TIA

Sorry that's happening to you. Don't know a work around, but I can verify that the Arrival card works for loads if that helps :/

floressalicis Sep 27, 2014 9:34 am


Originally Posted by x712xdamx (Post 23589818)
Update... so I edited in a new card yesterday afternoon, max load. Edited in a 2nd new card this morning, max load. Tried to edit in another one right after (just now) and got the too many sources error message.

I'm thinking the EDIT has it's own 2/24hr, 3/30 day, 5/180 day limit, and the ADD has it's own separate one. Because I've edited 2 in the last 24 hours now and the 3rd got denied. Will report back if late tonight or tomorrow I can edit a 3rd one in.

Isn't that exactly what I said in the post you're quoting and 3 posts above? That's what I mean by counter....that they track the two actions separately.

guera Sep 27, 2014 9:43 am


Originally Posted by x712xdamx (Post 23589832)
Sorry that's happening to you. Don't know a work around, but I can verify that the Arrival card works for loads if that helps :/

Yes, it has been working for me too the last few months, until I tried again just a few days ago.

x712xdamx Sep 27, 2014 11:44 am


Originally Posted by floressalicis (Post 23589853)
Isn't that exactly what I said in the post you're quoting and 3 posts above? That's what I mean by counter....that they track the two actions separately.

GOTCHA! Sorry for the double post haha.


Originally Posted by guera (Post 23589901)
Yes, it has been working for me too the last few months, until I tried again just a few days ago.

Worked for me today and has for....a year.

ACVid Sep 28, 2014 10:48 am

US Buxx account locked
 
My USBuxx account got locked today. I am the parent on this account and my SO is the teen. Any advice how to approach CS? When I called in, the automated response asked me to enter the card number and SSN. Which SSN should I enter, mine or teen? I have another account where my SO is parent and I am the teen. I unloaded 1k from each card to serve today at WM register. May be that triggered the freeze, but my other account (SO parent) is not locked!

ericdabbs Sep 28, 2014 10:55 am


Originally Posted by ACVid (Post 23593847)
My USBuxx account got locked today. I am the parent on this account and my SO is the teen. Any advice how to approach CS? When I called in, the automated response asked me to enter the card number and SSN. Which SSN should I enter, mine or teen? I have another account where my SO is parent and I am the teen. I unloaded 1k from each card to serve today at WM register. May be that triggered the freeze, but my other account (SO parent) is not locked!

I think the parent's SSN is the only one USB cares about since the parent is the one funding the account. By putting in the parent's SSN they should be able to see all the teen accounts.

ACVid Sep 28, 2014 11:24 am


Originally Posted by ericdabbs (Post 23593869)
I think the parent's SSN is the only one USB cares about since the parent is the one funding the account. By putting in the parent's SSN they should be able to see all the teen accounts.

Thank you. That worked. I called in and the CSR unlocked the account.

xraywinedrinker Sep 28, 2014 11:59 am


Originally Posted by guera (Post 23589708)
Still not having success with loads from Arrival to a US Bank Buxx card. I have made sure that the profiles on each account match exactly. Anyone successful with a workaround on this problem? TIA

I also have no issues with BC on my buxx card. I did have any issue when trying to use it for the CC load with Serve. Turned out to be a old block from USB Buxx. Once BC cleared it, no issues with Serve. Might be blocked by BC.

x712xdamx Sep 28, 2014 1:16 pm


Originally Posted by x712xdamx (Post 23589818)
I'm thinking the EDIT has it's own 2/24hr, 3/30 day, 5/180 day limit, and the ADD has it's own separate one. Because I've edited 2 in the last 24 hours now and the 3rd got denied. Will report back if late tonight or tomorrow I can edit a 3rd one in.

Editing in a 3rd card. There is definitely 2 separate limits. Enjoy.

guera Sep 29, 2014 6:39 am


Originally Posted by guera (Post 23589708)
Still not having success with loads from Arrival to a US Bank Buxx card. I have made sure that the profiles on each account match exactly. Anyone successful with a workaround on this problem? TIA

Finally able to load this morning. I guess the problem fixed itself?

newaroundhere Sep 29, 2014 10:38 am

I've been keeping up with this thread for a while and don't think this questions has been answered - but apologies if it has:

USBank Buxx - can I add young children (not teens)? Do they check the birthdays?


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