GiftCardMall Master Thread(2017)
 

Anyone having issue with GiftCardMall online order? I placed 2 orders and got delivered yesterday and none of the cards are activated. The customer service told me they will escalate the issue to the supervisors.

Same problem for me.

Just had two more orders of 3x500 arrive unactivated. Orders were placed on 12/26 and 12/28. Grr. I also received 4x500 Fivebacks, each in a separate envelope. They come on a piece of paper that says call this number to activate. I called, entered card number, exp, and CVC number as prompted - it just stated that my available balance is 500. Is it truly necessary to call to activate each card? It didn't say anything like, "Your card has now been activated!" - or require me to enter any information aside from what is printed on the card (such as the last 4 digits of the CC I purchased them with, or somesuch) that would add an additional layer of security to sending them by USPS First Class mail.

abt the bolded - ya, it's annoying that they didnt indicate explicitly that "Your card has been activated!".

my experience with diff orders gcm over time, is that all of the 5Bs have already been pre-activated -- although i did go through the chore of checking every single one of them online to make sure there is a $500 balance in each. not really necessary actually

I guess they really did ban my address 1.5 years ago lol. I only ever placed one order with them for $2500 back in June of 2015. I tried to place another order one year later which was cancelled due to "verification" problems which couldn't be resolved apparently. Each subsequent attempt prompted a card declined error which was false. A few hours ago I placed an order using my husband's name, cc and new email for $2k worth of FBs through Simon and received an email from risk management canceling the order. I'm really shocked they banned me for one order! I guess if anyone buys my house in the future, she or he won't be able to purchase from them either. Ridiculous company.

I have 4 vgc's that were not activated from GCM and I called the number on the back and they gave me another number 877-426-2551 that has me on hold for 32 mins. I think I will call in the morning. What number are you calling?

Are your ordering from Simon for the 5B or GCM? I can't order from Simon online so I go to the mall for 5B.

Well that last part would be a little bit of a difference in that I haven't seen FB on GCM in any major denomination above $100 in a few weeks?

I figured he ordered from simon online for 5B, but wondered if I missed anything.

I got through at 7pm and they say the cards are taking longer to activate. He said of mine 2 were active and and the other 2 he will escalate and they should be ready in a few hours. I hope they are ready when I do bpay.

Called today to activate my recent 3x500 unactivated orders. They were shipped on the 26th and 28th respectively. Didn't try to use or check balance until the 4th. GCM phone rep said they can take up to 4 days to activate once mailed and they were "blocked" by my attempting to use them before they were activated (in both cases clearly well over 4 days since mailing). She said to call back their customer service in a few hours to see if they had been activated - if I try to check balance online it might block them again! Blegh I wish they would get this sorted out.

Also, FWIW, I used the rest of my GCM FBs yesterday without needing to call to activate (despite what is indicated on the letter they arrived with).

Why are the cards on gcm only $25- $75. How do I pick the $500 cards?

And this is why boxes of toothpicks need to have directions on how to use them...

go to simon.com/5back and order from there.

your other option is to go to a simon mall and buy the 5Bs there up to $10K, fees included.

I have never bought GCs from Simon online. How does it show up on the CCs? If you go to a local Simon mall, name of the mall show up on the CC.

Shows as GCM..