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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Manufactured Spending (https://www.flyertalk.com/forum/manufactured-spending-719/)
-   -   Amex Serve master thread (2017-2023) (https://www.flyertalk.com/forum/manufactured-spending/1812972-amex-serve-master-thread-2017-2023-a.html)

SudOvest Oct 5, 2018 10:16 am
Originally Posted by NeGourmand (Post 30279918)
Interesting thing happened at DG doing serve load today. Did a single OVVGC and for some reason the transaction failed after drawing the money off my GC. Register said $500 due to customer. Clerk wanted me to swipe VGC again, but I elected to swipe my real debit card instead. I checked before leaving the store that it was in my bank account. Knocked off a step;) Not worth the hassle to do intentionally though.

I should add, I'm tempted to replace my debit card now that it has been swiped at DG.

Not sure why it didn't process correctly. GC was drained; it now shows a $0 balance. And the money was loaded to serve (shows on the transaction list and I got the email,) and then reversed.
i haven’t been able to get serve loads to work at DG. I’m using serve one vip. Do certain gift cards not work? What’s the process to walk clueless employees through? I’m more eager to do it now as one opened around the corner from work.

NeGourmand Oct 5, 2018 12:09 pm
Originally Posted by googs185 (Post 30282460)


i haven’t been able to get serve loads to work at DG. I’m using serve one vip. Do certain gift cards not work? What’s the process to walk clueless employees through? I’m more eager to do it now as one opened around the corner from work.
It's my C-list place to unload, so haven't done a whole lot there. Have successfully done meta MGCs there a few times, most recently several months ago. It's a pain, because even if it works, you can only do 1 at a time.

TheTaxman_Cometh Oct 5, 2018 1:59 pm
Originally Posted by googs185 (Post 30282460)


i haven’t been able to get serve loads to work at DG. I’m using serve one vip. Do certain gift cards not work? What’s the process to walk clueless employees through? I’m more eager to do it now as one opened around the corner from work.
DG is my go to. They scan the barcode on the ring of cards, its usually yellow but sometimes it's just a photocopy, then they need to enter how muchto load and swipe the serve card on their keyboard. After that you can use the terminal to pay like any other debit card

PHXPointsFan Oct 9, 2018 10:36 am
As for the 100k yearly limit, do they consider Serve and BB different, thus resulting in a 200k yearly limit?
Can the same login be used for a second Serve account? Can the same login be used for a second BB account?
For the second of each type of card, do I need to go to the store to buy a temp card or can I just sign up online?

jsl_313 Oct 12, 2018 9:58 am
Originally Posted by PHXPointsFan (Post 30296057)
As for the 100k yearly limit, do they consider Serve and BB different, thus resulting in a 200k yearly limit?
Correct

Can the same login be used for a second Serve account? Can the same login be used for a second BB account?
Need different logins for all Serve and BB accounts as they use the same platform.

For the second of each type of card, do I need to go to the store to buy a temp card or can I just sign up online?
Sign up online.

PHXPointsFan Oct 15, 2018 7:23 pm
Originally Posted by jsl_313 (Post 30307771)
Correct



Need different logins for all Serve and BB accounts as they use the same platform.



Sign up online.
Can the same phone number and email be used for creating different logins for all the Serve and BB accounts?

I bought a green Serve in store and loaded it with $10. I created an account but it wouldn't let me do anything with the temp card and it said the balance of the temp would be loaded onto the permanent card. They sent me a permanent card but it's the blue one and the $10 isn't on there. What's the deal?

Hb1500 Oct 15, 2018 9:06 pm
Don't buy cards, go to the serve website and open green ones. Wait til they're mailed to you. Profit.

jsl_313 Oct 16, 2018 12:11 pm
Originally Posted by PHXPointsFan (Post 30319240)
Can the same phone number and email be used for creating different logins for all the Serve and BB accounts?

I bought a green Serve in store and loaded it with $10. I created an account but it wouldn't let me do anything with the temp card and it said the balance of the temp would be loaded onto the permanent card. They sent me a permanent card but it's the blue one and the $10 isn't on there. What's the deal?
You can use the same phone number and email. Don't spend money buying the cards in store, get the green one for free online and have them mailed to you. Have a $0 balance when the statement cuts and you won't have any fees.

RedSun Oct 16, 2018 1:24 pm
Originally Posted by PHXPointsFan (Post 30319240)
Can the same phone number and email be used for creating different logins for all the Serve and BB accounts?

I bought a green Serve in store and loaded it with $10. I created an account but it wouldn't let me do anything with the temp card and it said the balance of the temp would be loaded onto the permanent card. They sent me a permanent card but it's the blue one and the $10 isn't on there. What's the deal?
You can register the original Serve card online and AmEx will send you a permanent card linked to the original card. The balance stays with both cards.

If you do the correct way, both cards are of the same type. You must have done something wrong.

cwh82 Oct 16, 2018 9:40 pm
Originally Posted by NeGourmand (Post 30279918)
Interesting thing happened at DG doing serve load today. Did a single OVVGC and for some reason the transaction failed after drawing the money off my GC. Register said $500 due to customer. Clerk wanted me to swipe VGC again, but I elected to swipe my real debit card instead. I checked before leaving the store that it was in my bank account. Knocked off a step;) Not worth the hassle to do intentionally though.

I should add, I'm tempted to replace my debit card now that it has been swiped at DG.

Not sure why it didn't process correctly. GC was drained; it now shows a $0 balance. And the money was loaded to serve (shows on the transaction list and I got the email,) and then reversed.
Had the same issue with my usual DG today. As soon as I swiped my debit card, it gave an error printed a receipt that said "Card activation has failed customer is entitled to an immediate refund for the amex serve load." It drained the $500 from my VGC. There's a load of $500 on serve then an immediate $500 reversal. The manager came to try to refund the debit card, so I gave him my bank debit card, but as he was doing the refund the new cashier hit "Cash" button or something and the drawer popped out and screen said to refund me $500 in cash. Refund never went back to debit card. The store didn't have $500 cash so they called the day manager in from home. He "voided" the transaction and said I should see the $500 back to my "debit" card in a few days. Hopefully, it does. Never had this happen before in a year of doing this. Anyone have experience with this? Will the funds actually go back to my card or will this be more of a pita?

Hb1500 Oct 16, 2018 10:16 pm
Originally Posted by cwh82 (Post 30323422)
Had the same issue with my usual DG today. As soon as I swiped my debit card, it gave an error printed a receipt that said "Card activation has failed customer is entitled to an immediate refund for the amex serve load." It drained the $500 from my VGC. There's a load of $500 on serve then an immediate $500 reversal. The manager came to try to refund the debit card, so I gave him my bank debit card, but as he was doing the refund the new cashier hit "Cash" button or something and the drawer popped out and screen said to refund me $500 in cash. Refund never went back to debit card. The store didn't have $500 cash so they called the day manager in from home. He "voided" the transaction and said I should see the $500 back to my "debit" card in a few days. Hopefully, it does. Never had this happen before in a year of doing this. Anyone have experience with this? Will the funds actually go back to my card or will this be more of a pita?
I also had this issue tonight at my usual WM and at my backup DG. Mine didn't go the cash/void route but something definitely up with serve loads tonight. I havent heard of your exact situation but it sounds like it should go back to the original card.

jsl_313 Oct 17, 2018 7:32 am
Originally Posted by cwh82 (Post 30323422)
Had the same issue with my usual DG today. As soon as I swiped my debit card, it gave an error printed a receipt that said "Card activation has failed customer is entitled to an immediate refund for the amex serve load." It drained the $500 from my VGC. There's a load of $500 on serve then an immediate $500 reversal. The manager came to try to refund the debit card, so I gave him my bank debit card, but as he was doing the refund the new cashier hit "Cash" button or something and the drawer popped out and screen said to refund me $500 in cash. Refund never went back to debit card. The store didn't have $500 cash so they called the day manager in from home. He "voided" the transaction and said I should see the $500 back to my "debit" card in a few days. Hopefully, it does. Never had this happen before in a year of doing this. Anyone have experience with this? Will the funds actually go back to my card or will this be more of a pita?
Originally Posted by Hb1500 (Post 30323497)


I also had this issue tonight at my usual WM and at my backup DG. Mine didn't go the cash/void route but something definitely up with serve loads tonight. I havent heard of your exact situation but it sounds like it should go back to the original card.
What kind of VGCs were you guys using?

RedSun Oct 17, 2018 7:45 am
Originally Posted by cwh82 (Post 30323422)
Had the same issue with my usual DG today. As soon as I swiped my debit card, it gave an error printed a receipt that said "Card activation has failed customer is entitled to an immediate refund for the amex serve load." It drained the $500 from my VGC. There's a load of $500 on serve then an immediate $500 reversal. The manager came to try to refund the debit card, so I gave him my bank debit card, but as he was doing the refund the new cashier hit "Cash" button or something and the drawer popped out and screen said to refund me $500 in cash. Refund never went back to debit card. The store didn't have $500 cash so they called the day manager in from home. He "voided" the transaction and said I should see the $500 back to my "debit" card in a few days. Hopefully, it does. Never had this happen before in a year of doing this. Anyone have experience with this? Will the funds actually go back to my card or will this be more of a pita?
Originally Posted by Hb1500 (Post 30323497)

I also had this issue tonight at my usual WM and at my backup DG. Mine didn't go the cash/void route but something definitely up with serve loads tonight. I havent heard of your exact situation but it sounds like it should go back to the original card.
Is this a Serve thing, or BB impacted too? I was going to hit DG with OVVGC. This makes me concerned.

cwh82 Oct 17, 2018 7:58 am
Originally Posted by jsl_313 (Post 30324460)
What kind of VGCs were you guys using?
MB VGC

cwh82 Oct 17, 2018 7:59 am
Originally Posted by jsl_313 (Post 30324460)
What kind of VGCs were you guys using?
Originally Posted by RedSun (Post 30324493)
Is this a Serve thing, or BB impacted too? I was going to hit DG with OVVGC. This makes me concerned.
Seems Serve has been having issues lately. Several times this week I can't even log into my account, it would just time out. I loaded 3 X $500 VGC at an FD Monday without issues. Appears intermittent. Not sure about BB since I don't use it.


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