Called today. After talking with supervisor they are opening an investigation into my missing points.

Yup. They paid out right before we were going to file.

Could you provide a link how to file arbitration?

No spoon feeding.. You have two choices and you better pick the right one

Is there a link to file arbitration or is simply speaking with someone and telling them I am going to file an arbitration enough? What have you been doing?

If you want to sue or arbitrate someone do you think they will look out for your best interest? Nondisclosures prevent talking.

2 weeks later and I decided to call back as I hadn't heard anything. Got put on hold and was told that I would receive a call or letter to me after then end of the investigation. I asked for an ETA and they said they couldn't provide one. Thoughts on my next step?

Just sit and wait. They will be reviewing the transactions at Deerfield, il office

Did you go through the same thing?

Yes, me and a few others. Under $100 the managers at call centers can issues the credit. But they are afraid issuing larger amount because they don't want to get fired.

Did you get your cash back? How long was the review?

Yes on one card, the other is one small amount is pending....

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Yes, but how long was the wait till they contacted you? I'm at 2.5 weeks

They don't contact you, they will pay you out. If you don't get paid, call to follow up.