Prepaid REDcard (Target) 2015-2016

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Nov 24, 2015

Dear XXXXXXXXX,

We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:

• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)


DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/


DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)

Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.


WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.

    WEBSITE:
    This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
    https://amex.serve.com/prepaidredcard

    PREPAID REDCARD LOAD LIMITS
    Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
    Online Debit Card Load * - $200/day and $1,000/month
    Checking/Savings Account - $2,000/month
    Checks - $2,000/day and $10,000/month
    ATM Withdrawals - $750/day and $2,000/month



    All "Monthly" limits are per calendar month and reset on the 1st of each month.
    Daily limits reset at midnight Eastern time, 9 PM Pacific time.

    *For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.

    ATM Withdrawals:
    No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.

    RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard

    FREQUENTLY ASKED QUESTIONS
    Q: Can I reload a RB at a Target that doesn't sell RB?
    Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904

    Q: Can I buy or reload a RB in North Carolina?
    See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
    There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.

    Q: Can I reload the RB at any register, or just at the Customer Service desk?
    It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.

    Q: What is the most efficient way to drain a RedCard?
    Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.

    Q: I cant access the BillPay feature through the RB website!
    Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.

    Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
    Yes.

    Q: How many Redbird cards can you purchase at once?
    You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.

    Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
    No. You will have to cancel your Bluebird or Serve account first before registering.

    Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
    Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.

    Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
    If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.

    Q: Can we get Redbird online?
    No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.

    Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
    No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.

    Q: Can we load Redbird with Target gift cards at Target?NO.
    When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.

    Q: What are the card’s load limits per transaction at Target?
    [B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.

    Q: What credit cards can I use to reload RedCard in Target stores?
    NONE. As of May 6, 2015, credit cards cannot be used to reload.

    Q: Can I reload with a debit card?
    Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.

    Q: Can I reload with a prepaid debit card or Vanilla Visa?
    Yes, but only if you have a PIN for that card.

    Q: How can I load 2 debit cards in one transaction? Example 2x$500.
    1. Swipe debit card on my terminal after total comes up $1000.
    2. PIN pad comes up. Enter 4 digit PIN.
    3. Do you want cash back? press NO
    4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
    5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
    6. Swipe card #2. Enter PIN
    7. Repeat 3 to 5. Total: 0.00
    8. Receipt prints. Thank cashier. The end.
    (thanks to Mamibear)

    Q: Can someone else buy a Redbird card for you?
    Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.

    Q: Can you reload Serve/Bluebird at Target?
    No.

    Q: How do I contact Target's support team to resolve an issue with my RedCard?
    Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).

    Q: Can you have both Redbird and AFT cards?
    Yes.
    You can have both Redbird and AFT since they are independent products.

    Q: I got a "Pending" notice that the registration is being reviewed, what now?
    Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
    • Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
    ◦ Social Security Card, OR
    ◦ A Medicare insurance card
    Plus...
    • Picture ID
    ◦ A valid driver's license card OR
    ◦ A valid state issued ID OR
    ◦ A valid United States Government ID Card (e.g. Green Card) OR
    ◦ A valid United States Passport (photo page only)


    Secure Document Upload
    Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
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    Old Oct 12, 15, 12:37 pm
      #10561  
     
    Join Date: Apr 2015
    Posts: 163
    Happened in Madison, WI. Tried to use VGC and it was denied. Then tried a $1 load with an actual debit card and it was denied as well. All debit loads at dead at least near me. Hopefully this is a temporary glitch.
    Falimz is offline  
    Old Oct 12, 15, 12:41 pm
      #10562  
     
    Join Date: May 2015
    Posts: 66
    Tried checking account Visa debit card at SF South Bay Area store, no luck. Tried paying cash instead and it succeeded.

    Edit: Uploaded receipt as proof.

    Last edited by TheJerm; Oct 12, 15 at 4:13 pm
    TheJerm is offline  
    Old Oct 12, 15, 12:43 pm
      #10563  
     
    Join Date: Sep 2009
    Posts: 325
    Originally Posted by Falimz View Post
    Happened in Madison, WI. Tried to use VGC and it was denied. Then tried a $1 load with an actual debit card and it was denied as well. All debit loads at dead at least near me. Hopefully this is a temporary glitch.
    Did you try actual cash?
    noturbizniss is offline  
    Old Oct 12, 15, 12:44 pm
      #10564  
     
    Join Date: Sep 2015
    Programs: Southwest, SPG, IHG
    Posts: 82
    Originally Posted by TheJerm View Post
    Tried checking account Visa debit card at South Bay Area store, no luck. Tried paying cash instead and it succeeded.
    The last part is BAD news - cash loads being allowed makes it more probable that this is intentional (maybe Target could not be bothered to check gift card vs real debit cards, and shut it down completely.)
    shan23 is offline  
    Old Oct 12, 15, 12:44 pm
      #10565  
     
    Join Date: Jul 2013
    Posts: 1,784
    Originally Posted by cheaptimesharetraveler View Post
    I keep wondering if some folks are sounding an alarm to keep others from spoiling their MS scenario. It's been done before.

    Is anyone still having success, or is it just shut down everywhere?
    Come on, if this was merely a malicious rumor, it would be shot down in a few minutes as person after person posted success loading their RB. No such posts today....

    And for all the Pollyanna folks holding out hope that this is just a glitch, explain why the registers that used to say "3rd party credit cards", now say "3rd party cards". The CSRs at both of my local TGs showed me the screen, and the word "credit" has been removed. Seriously doubt it's a glitch...
    RobertHanson is offline  
    Old Oct 12, 15, 12:46 pm
      #10566  
     
    Join Date: Nov 2014
    Location: AZ
    Posts: 250
    Originally Posted by shan23 View Post
    The last part is BAD news - cash loads being allowed makes it more probable that this is intentional (maybe Target could not be bothered to check gift card vs real debit cards, and shut it down completely.)
    There was a report earlier that the "no Target gift cards or 3rd party credit cards" message was changed to "no Target gift cards or 3rd party cards." If that's true, it's as clear as can be.

    Has anyone else managed to confirm this?

    edit: see the post right above me from the same user (which was posted while I was writing this)
    devnull is offline  
    Old Oct 12, 15, 12:47 pm
      #10567  
     
    Join Date: Sep 2014
    Posts: 1,831
    now I know why I was loading so quickly once the new month hit! I was trying to get some MOs in between. arggh!
    lumangoy is offline  
    Old Oct 12, 15, 12:48 pm
      #10568  
     
    Join Date: Nov 2014
    Location: AZ
    Posts: 250
    Originally Posted by RobertHanson View Post
    Come on, if this was merely a malicious rumor, it would be shot down in a few minutes as person after person posted success loading their RB. No such posts today....
    Yep. Contrast this with the earlier "RBs are being shut down" troll (which I found pretty obvious to be a troll considering how few reports there were from established users), and the difference is obvious.
    devnull is offline  
    Old Oct 12, 15, 12:49 pm
      #10569  
     
    Join Date: Apr 2011
    Location: LAX
    Posts: 36
    I wouldn't be surprised if this was intentional. Think about it. They offer Redcard for credit, debit, and prepaid. If someone wants to use their debit card to fund a Redcard then they should sign up for the Redcard debit instead. Sure there may be legit uses for a prepaid over a debit Redcard but they're probably a lot smaller than people MSing.

    Still hoping it's a glitch/temporary situation but wouldn't be surprised if it wasn't :/
    0geek is offline  
    Old Oct 12, 15, 12:51 pm
      #10570  
     
    Join Date: Jul 2013
    Posts: 1,784
    Originally Posted by shan23 View Post
    The last part is BAD news - cash loads being allowed makes it more probable that this is intentional (maybe Target could not be bothered to check gift card vs real debit cards, and shut it down completely.)
    Yep, a genuine bank issued checking account linked debit card is still a "3rd party card". The only use now for a RB is to load it with cash to get the 5% discount on purchases at TG. I've got a better suggestion though: shop at WM instead of TG, where the prices are already mostly 5% less than TG, and don't bother with carrying RB in your wallet.
    RobertHanson is offline  
    Old Oct 12, 15, 12:52 pm
      #10571  
     
    Join Date: Jun 2012
    Location: ATL
    Programs: DL, Marriott
    Posts: 728
    bbbut my OV cards
    pritomd is offline  
    Old Oct 12, 15, 12:53 pm
      #10572  
     
    Join Date: Apr 2011
    Location: Colorado
    Programs: Alaska, Shell VC, Wyndham VC, Starwood, RCI, II--I bought it on eBay!
    Posts: 158
    Come on, if this was merely a malicious rumor, it would be shot down in a few minutes as person after person posted success loading their RB. No such posts today....
    Yeah, I do agree with you on that. Well I have no skin in this particular game, but makes me wonder about Amex being the culprit, consequently BB getting shut down too, which would hurt me considerably.

    Could just be Target, which makes no sense to me. How many people go into Target for no other reason but to load RB. I always need milk, bread, etc., and they probably get some business they wouldn't ordinarily get. Again, I am a BB, WM Kate person. I always buy something while doing my loads.
    cheaptimesharetraveler is offline  
    Old Oct 12, 15, 12:55 pm
      #10573  
    FlyerTalk Evangelist
     
    Join Date: Apr 2002
    Location: Madison, WI, USA
    Posts: 13,783
    What's with this eagerness to declare it dead?

    Plus the eagerness to believe it -- not a lot of critical thinking going on here. Wait a day at least.
    PaulMSN is offline  
    Old Oct 12, 15, 1:10 pm
      #10574  
     
    Join Date: Sep 2004
    Location: The World!!!
    Programs: Some of them not all ...
    Posts: 1,229
    Interesting to hear RB is going all cash deposits now. I successfully loaded a $500 VGC this morning at a Target in South Florida. The person in front of me was loading a $200 VGC and had no problems at all. Some Targets around here do not even take cash deposits to RB, saying they do not reload it anymore (Do not even try), but the one that has always taken my reloads is still business as usual. Will go again in a few hours to try an load another $500 VGC on my way to the gym.
    carlitos is offline  
    Old Oct 12, 15, 1:10 pm
      #10575  
     
    Join Date: Feb 2013
    Programs: United MP, American AAdvantage, Chase UR, AMEX MR
    Posts: 211
    I am here was here (10:58am PST) at my local Target (Bay Area) and trying to load with a $500 OV and was NOT successful. Maybe it was the OV card, therefore i tried another one, same thing ..... something to do with zero balance. Cashier said maybe its this POS, tried the one to left, same result, no load. Swipe card, K8, enter amount, swipe GC, enter pin, debit, no cashback........please wait............. Not looking good. Drive to another Target, same procedure, no successful load, same result zero balance or something.


    Originally Posted by cheaptimesharetraveler View Post
    Yeah, I do agree with you on that. Well I have no skin in this particular game, but makes me wonder about Amex being the culprit, consequently BB getting shut down too, which would hurt me considerably.

    Could just be Target, which makes no sense to me. How many people go into Target for no other reason but to load RB. I always need milk, bread, etc., and they probably get some business they wouldn't ordinarily get. Again, I am a BB, WM Kate person. I always buy something while doing my loads.
    vfdfs2 is offline  

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