Last edit by: NoonRadar
Nov 24, 2015
Dear XXXXXXXXX,
We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:
• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)
DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/
DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)
Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.
WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.
WEBSITE:
This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
https://amex.serve.com/prepaidredcard
PREPAID REDCARD LOAD LIMITS
Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
Online Debit Card Load * - $200/day and $1,000/month
Checking/Savings Account - $2,000/month
Checks - $2,000/day and $10,000/month
ATM Withdrawals - $750/day and $2,000/month
All "Monthly" limits are per calendar month and reset on the 1st of each month.
Daily limits reset at midnight Eastern time, 9 PM Pacific time.
*For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.
ATM Withdrawals:
No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.
RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard
FREQUENTLY ASKED QUESTIONS
Q: Can I reload a RB at a Target that doesn't sell RB?
Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904
Q: Can I buy or reload a RB in North Carolina?
See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.
Q: Can I reload the RB at any register, or just at the Customer Service desk?
It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.
Q: What is the most efficient way to drain a RedCard?
Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.
Q: I cant access the BillPay feature through the RB website!
Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.
Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
Yes.
Q: How many Redbird cards can you purchase at once?
You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.
Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
No. You will have to cancel your Bluebird or Serve account first before registering.
Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.
Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.
Q: Can we get Redbird online?
No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.
Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.
Q: Can we load Redbird with Target gift cards at Target?NO.
When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.
Q: What are the card’s load limits per transaction at Target?
[B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.
Q: What credit cards can I use to reload RedCard in Target stores?
NONE. As of May 6, 2015, credit cards cannot be used to reload.
Q: Can I reload with a debit card?
Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.
Q: Can I reload with a prepaid debit card or Vanilla Visa?
Yes, but only if you have a PIN for that card.
Q: How can I load 2 debit cards in one transaction? Example 2x$500.
1. Swipe debit card on my terminal after total comes up $1000.
2. PIN pad comes up. Enter 4 digit PIN.
3. Do you want cash back? press NO
4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
6. Swipe card #2. Enter PIN
7. Repeat 3 to 5. Total: 0.00
8. Receipt prints. Thank cashier. The end.
(thanks to Mamibear)
Q: Can someone else buy a Redbird card for you?
Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.
Q: Can you reload Serve/Bluebird at Target?
No.
Q: How do I contact Target's support team to resolve an issue with my RedCard?
Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).
Q: Can you have both Redbird and AFT cards?
Yes.
You can have both Redbird and AFT since they are independent products.
Q: I got a "Pending" notice that the registration is being reviewed, what now?
Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
• Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
Secure Document Upload
Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
Prepaid REDcard (Target) 2015-2016
#4306
Join Date: Dec 2014
Location: Pittsburgh, PA
Posts: 25
Here's a little more troubling update for everyone concerning the 3/6 load errors and waiting to get their funds back.
Failed $1,000 load 3/6, called in 3/7, told 3-5 days. Called back on 3/17 and was told my dispute was closed, they see I loaded $1,000 and would be crediting the Redcard $1,000 within 2-3 days. Fast forward another 9 days (3/26, this morning) and I get this email.
"After completing our review on your behalf, we are pleased to let you know that your account has been credited $500.00. This case is now closed."
W.T.F.
So I called back in this morning, CSR continued to assure me they see I loaded $1,000 and that they would email back the dispute department as this wasn't fair. They thanked me for my patience and assured me multiple times the matter would be resolved in 2-3 days.
I will give them more time; however, I am considering a charge back. I can't go beyond 60 days per CC policy, so I still have some time.
Failed $1,000 load 3/6, called in 3/7, told 3-5 days. Called back on 3/17 and was told my dispute was closed, they see I loaded $1,000 and would be crediting the Redcard $1,000 within 2-3 days. Fast forward another 9 days (3/26, this morning) and I get this email.
"After completing our review on your behalf, we are pleased to let you know that your account has been credited $500.00. This case is now closed."
W.T.F.
So I called back in this morning, CSR continued to assure me they see I loaded $1,000 and that they would email back the dispute department as this wasn't fair. They thanked me for my patience and assured me multiple times the matter would be resolved in 2-3 days.
I will give them more time; however, I am considering a charge back. I can't go beyond 60 days per CC policy, so I still have some time.
#4308
Join Date: Feb 2015
Posts: 97
Feb 25 missing 1K
Finally I got my money back after 15 day investigation. I got an email from Amex this morning:
After completing our review on your behalf, we are pleased to let you know that your account has been credited $1000.00. This case is now closed.
After completing our review on your behalf, we are pleased to let you know that your account has been credited $1000.00. This case is now closed.
I called Amex at March 11 for the missing 1K on Feb 25. Amex rep told me to wait for 10 regular days. I called today again to check for the status, I was on hold for 20 minutes and the Amex rep finally told me that they still have issues to fix and asked me to wait for 45 days from March 11 before checking for new status.
Goodness, it will be April 25 before I can ask for a new status update.
Goodness, it will be April 25 before I can ask for a new status update.
#4310
Moderator: Travel Buzz
Join Date: Aug 2012
Location: Sunny San Diego
Posts: 3,099
I think when you've got a free or $5 product that flies off the shelves only to be resold immediately for $30+ on Ebay, it is only logical that these won't stay in stock for the average Joe looking to buy one. This resale market also serves to increase the "not as intended use" of the product-- because we are the ones snapping up the inventory. The average Joe looking to save 5% at target isn't hunting these out like we are.
That all said... I wouldn't believe one manager's summation of why the store shelves have no Redbirds.
#4311
Join Date: Jun 2014
Location: RIC
Programs: Delta - Gold, Hilton - Diamond, SPG - Gold, Hyatt - Diamond
Posts: 35
Anybody have issues logging in today?
I went to login in to my account and it gave me a user name password incorrect error. I was able to log right in to my wife's account, so I know it isn't a system issue. I reset my password and tried again and it is giving me the same errror.
I went to login in to my account and it gave me a user name password incorrect error. I was able to log right in to my wife's account, so I know it isn't a system issue. I reset my password and tried again and it is giving me the same errror.
#4312
Join Date: Oct 2010
Location: BOS
Posts: 814
#4313
Join Date: Mar 2015
Posts: 1
Redbird in Minnesota
Your post says that MN has the Redcard available at the Minneapolis location...the Target site says that there is none available in MN at the time.. Have you personally tried that location yet? Also, which specific Minneapolis are you referring to? I'd love to not have to travel or buy one online by simply visiting the cities!
#4314
Join Date: Jul 2009
Location: Chicago
Posts: 31
Anybody have issues logging in today?
I went to login in to my account and it gave me a user name password incorrect error. I was able to log right in to my wife's account, so I know it isn't a system issue. I reset my password and tried again and it is giving me the same errror.
I went to login in to my account and it gave me a user name password incorrect error. I was able to log right in to my wife's account, so I know it isn't a system issue. I reset my password and tried again and it is giving me the same errror.
no problems for me. just paid a few bills.
#4315
Join Date: Jan 2014
Posts: 565
Anybody have issues logging in today?
I went to login in to my account and it gave me a user name password incorrect error. I was able to log right in to my wife's account, so I know it isn't a system issue. I reset my password and tried again and it is giving me the same errror.
I went to login in to my account and it gave me a user name password incorrect error. I was able to log right in to my wife's account, so I know it isn't a system issue. I reset my password and tried again and it is giving me the same errror.
#4316
Join Date: Feb 2015
Location: IAD, sometimes DCA
Posts: 107
Looking at the stated limits on the wiki - I don't see the CC load limits.
Since we know it's virtually the same as cash - if we were to max load both CC and cash, would that mean a possibility of $10k load/mo or is this aggregate? ...a combination of CC and cash would only allow $5k load/mo?
Since we know it's virtually the same as cash - if we were to max load both CC and cash, would that mean a possibility of $10k load/mo or is this aggregate? ...a combination of CC and cash would only allow $5k load/mo?
#4317
Join Date: Dec 2013
Posts: 3,509
Looking at the stated limits on the wiki - I don't see the CC load limits.
Since we know it's virtually the same as cash - if we were to max load both CC and cash, would that mean a possibility of $10k load/mo or is this aggregate? Or...a combination of CC and cash would only allow $5k load/mo?
Since we know it's virtually the same as cash - if we were to max load both CC and cash, would that mean a possibility of $10k load/mo or is this aggregate? Or...a combination of CC and cash would only allow $5k load/mo?
#4318
Join Date: Feb 2015
Location: IAD, sometimes DCA
Posts: 107
ugh... reading comprehension > me
I read it again and found exactly what you just said.
Thanks!
Now, which bucket would transfer of funds be under? What I mean is if I transfer money from redbird1 to redbird2, what's my monthly limit? or at one time for that matter...
I read it again and found exactly what you just said.
Thanks!
Now, which bucket would transfer of funds be under? What I mean is if I transfer money from redbird1 to redbird2, what's my monthly limit? or at one time for that matter...
#4319
Join Date: Oct 2014
Location: Northern Virginia
Posts: 89
That's interesting. Thanks for the update. Did they ask for any information when you called? I voluntarily gave the receipt code the 2nd time I called regarding the second account, but they didn't ask on the first account and I didn't think to make sure I gave it to them. Just curious what your experience was.