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So I only bought a single US Bank VGC from Kroger (purple, white, gray) about a week ago. Transaction went through fine and when I call in to check the value on the card it's at $500. I also set the PIN myself to something easy to remember.
When I tried to use it to buy a money order at Kroger OR Walmart all registers rejected it with either "Not Authorized" (Kroger) or "Alternate Tender Accepted." I thought maybe I had incorrectly swiped it with a wrong PIN but when I called the customer service for the card, they stated that I had attempted too many times to use the card with a wrong PIN (even though I had SET the PIN myself!). They reset the "use" of the card so it was "unlocked." I then tried to buy just some bananas at K and WM and BOTH stores showed the same error message again! Note that I have been buying OVs for a long time and never had issues liquidating them at K or HT...so I know how the process works. I have basically a useless $500 purple VGC here until I figure where I can spend it. Any ideas on what may be wrong? |
Originally Posted by jdcbomb
(Post 23197251)
So I only bought a single US Bank VGC from Kroger (purple, white, gray) about a week ago. Transaction went through fine and when I call in to check the value on the card it's at $500. I also set the PIN myself to something easy to remember.
When I tried to use it to buy a money order at Kroger OR Walmart all registers rejected it with either "Not Authorized" (Kroger) or "Alternate Tender Accepted." I thought maybe I had incorrectly swiped it with a wrong PIN but when I called the customer service for the card, they stated that I had attempted too many times to use the card with a wrong PIN (even though I had SET the PIN myself!). They reset the "use" of the card so it was "unlocked." I then tried to buy just some bananas at K and WM and BOTH stores showed the same error message again! Note that I have been buying OVs for a long time and never had issues liquidating them at K or HT...so I know how the process works. I have basically a useless $500 purple VGC here until I figure where I can spend it. Any ideas on what may be wrong? |
When the card loses debit functionality, you liquidate it via CC.
AP, AFT, or even go to CVS/Kroger/etc. and buy another GC and eat the $5 loss. |
thanks guys for the suggestions...
also...is this one of those things where a card every so often "loses functionality"? are kroger / US Bank types less reliable than OVs? i've done quite a few OVs with never this kind of issue before |
Originally Posted by ZzzzX
(Post 23198357)
Ask for a replacement.
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Originally Posted by TheDapperDon
(Post 23199203)
No. This needs to be liquidated through AP or Evolve.
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Originally Posted by GatorBlues
(Post 23195403)
Kroger collects my driver's license information every time I buy a gift card. The cashiers who know me joke that they should have it memorized by now. I'm not the least bit concerned by it. MS is perfectly legal, so if the authorities come knocking, I have nothing to worry about.
And now it looks like they have a diff. type of variable visa there... such as one for hispanics, birthday, etc. |
Originally Posted by Hilbe
(Post 23196935)
The ones that tear open at the top do not have pins. You tear it on the right, pin is inside.
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Originally Posted by Hilbe
(Post 23196935)
The ones that tear open at the top do not have pins. You tear it on the right, pin is inside.
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Is the deal still on today? I'm going to make a run in about 10 minutes to test. If the deal is off and I shouldn't bother, I would appreciate it if someone would let me know.
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Originally Posted by GatorBlues
(Post 23202178)
Is the deal still on today? I'm going to make a run in about 10 minutes to test. If the deal is off and I shouldn't bother, I would appreciate it if someone would let me know.
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Originally Posted by GatorBlues
(Post 23202178)
Is the deal still on today? I'm going to make a run in about 10 minutes to test. If the deal is off and I shouldn't bother, I would appreciate it if someone would let me know.
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Well, not only did the promo start early, but apparently is running past the end date as well. I bought some variable cards this morning and got the $5 coupon.
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Originally Posted by knopfler
(Post 23206823)
Well, not only did the promo start early, but apparently is running past the end date as well. I bought some variable cards this morning and got the $5 coupon.
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Guess I'll be heading to Kroger later today.
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