One Vanilla MO problems...
Feb 7, 2014, 6:47 pm
#16
Join Date: Feb 2013
Posts: 801
It's actually 4 swipes. For bluebird loads, the bluebird swipe counts as one of the loads, but for MOs 4 swipes with GCs works every time.
Feb 7, 2014, 7:26 pm
#17
Suspended
Join Date: May 2012
Location: ORD
Programs: AA, UA, AS, DL, BA, F9, IHG Plat, HH Gold, CC Gold, SPG Gold, MR Silver
Posts: 1,786
Feb 7, 2014, 7:31 pm
#18
Join Date: Jan 2013
Posts: 203
Apr 18, 2014, 5:38 pm
#21
Join Date: Sep 2010
Location: LAX
Programs: AA EXP, Hyatt Diamond, UA 1P
Posts: 389
Several WM's I've been to have explicitly stated that they won't take debit cards for MO's or BB loads without raised numbers and a name on the card. This is not a good sign, although I showed her my paypal debit card and then employed some sleight of hand to put the One Vanilla card through when swiping my cards... so I know it's not hard coded, probably just a store to store policy - so far.
Apr 19, 2014, 5:00 pm
#28
Join Date: Jun 2004
Location: San Diego
Programs: IHG Spire Amb, HH Diamond, DL Diamond and 1MM
Posts: 3,611
How to Clear (Reset) a Pin on OneVanilla
A month ago when I was converting four $500 OV's to MO's at Wally's (paying the 70 cent fee for each separately with cash), a couple of times the 3rd or 4th OV swiped as "decline". Both times, I took my $1,000 MO from the two OV's that did swipe successfully and went home.
For the two declined OV's, I called the 800 number on the back and verified that they did, in fact, have $500 loaded on each one. Here is the key: There is a choice on the OneVanilla phone menu that allows you to clear the pin. Not sure, I think it is menu choice '8'. Menu choice '6' allows you to check another card without hanging up and calling back.
This had a happy ending. The next day, I was able to unload the two OV at WallyMart. I think this was caused by "operator error" -- either me mis-swiping or the clerk messing up. I don't know which. Now I just do one $1,000 MO's at a time with a pair of $500 OV. The store clerks or me are too unreliable to handle more. For the pin, "1111" or any four digits work fine.
The point is this: If you get an unload "fail", excuse yourself politely, walk away and check your OV's at home & clear the pin. Try again later.
FYI, the phone menu for OV works better than the website, which is crap.
For the two declined OV's, I called the 800 number on the back and verified that they did, in fact, have $500 loaded on each one. Here is the key: There is a choice on the OneVanilla phone menu that allows you to clear the pin. Not sure, I think it is menu choice '8'. Menu choice '6' allows you to check another card without hanging up and calling back.
This had a happy ending. The next day, I was able to unload the two OV at WallyMart. I think this was caused by "operator error" -- either me mis-swiping or the clerk messing up. I don't know which. Now I just do one $1,000 MO's at a time with a pair of $500 OV. The store clerks or me are too unreliable to handle more. For the pin, "1111" or any four digits work fine.
The point is this: If you get an unload "fail", excuse yourself politely, walk away and check your OV's at home & clear the pin. Try again later.
FYI, the phone menu for OV works better than the website, which is crap.
Last edited by Bowgie; Apr 19, 2014 at 5:10 pm
Apr 19, 2014, 7:55 pm
#29
Join Date: Jan 2014
Posts: 1,269
Apr 20, 2014, 11:01 am
#30
Join Date: Aug 2013
Posts: 171