RTFT&C

I just got an email stating that my WF mortgage account is suspended until 7/1. The mortgage is $1170. I did 3 payments using Staples Visa gift cards on Friday night ($200, $199.99, $200) and 1 payment of $570 using PP business debit MC on Saturday morning. That's a total of 4 payments. I submitted 4 payments for another WF mortgage (diff account number) last weekend, but that should have nothing to do with this account. Those payments (with OV) went through with no suspension.

Any thoughts on why I got suspended? Now I'm not sure how to proceed after 7/1. I followed their rules. Also, for those who got the suspension email, did your payments for that month at least go through?

I just received an email that only the account for my car loan was suspended until next month, not my Evolve account as a whole. I can still pay other bills, just not the car loan. I made 4 payments per the rules and stopped there.

For the record, this is my first use of Evolve, so my theory is only based on things I've read over the last few weeks: My impression is they didn't send out warnings the first time they started suspending accounts. So the email we received was their way of warning you.

I don't think there is any danger here, they are being proactive to avoid angering their customers... at least that is how I'm reading it.

Think about it. They are simply telling you that you've hit your max of four payments and cannot make any more payments to that account this month. Hence the "suspended until July 1" language.

They probably should have used softer language saying something like "You have reached your maximum of four payments this month. Please come back to visit us next month for four more!"

You made 4 payments which is the max for the month. You cannot use it until next month. People were complaining about not knowing this rule, they are just letting you know.

I don't know if we got the same email. Mine specifically said that 1 particular biller account was suspended until 7/1, but did not say anything about the other accounts being open. It didn't sound like a warning. I just don't understand why got this email if I did not go over the 4 payment restriction. I know frequentmiler said the limit is 4 payments per individual account, but I wonder if the payments to my other WF account last week is what got me suspended.

If this is simply an alert that I reached my limit, why didn't I get this alert last weekend when made 4 payments to my other WF account?

Maybe they just started it.

Simple explanation? Not possible!

is it per calendar month or rolling 30 days?

I reported this earlier this month. It is not the 5th payment that causes lockup, it is the 4th. That doesn't mean you aren't allowed to do four payments, just that they lock the biller account after four, and let you know via email. - edited to add: all four of my payments made it through, and my email stated 7/1 as well, so it should be calendar, not rolling 30 days.

Just started it? Maybe.
So everybody who did 4 payments this weekend got the email and nobody who did 4 prior to this weekend got the email? Or perhaps the fine CS folks at Evolve are just terribly inconsistent.

Evolve Money
 

So you know the max is four payments a month, you do four payments, and now you get an email confirming it. I don't seem the problem.

I think it is also just an alert.

As for why you didn't get one - I didn't get an alert email for about 2 days after I made the payments, and I think it initially went into spam. However, it does seem like its a "manual" e-mail, or was, when I made my transactions last weekend.

Ok. Hopefully everything stays smooth. This is a good way to empty my PP account.