Nov 15, 2013, 2:29 pm
Last edit by: ChrisFlyer66
As of 6/19/2014, Walmart does not accept debit transactions above $49.99 from cards issued by Bancorp, namely Vanilla Visas (OV, VGC, etc.). Attempts result in "Alternate Tender Required," "Debit Not Available," and/or some other error message, at both registers and the Money Center Express (MCE, kiosk, Kate, ATM).
There is no workaround.
There is no workaround.
Problem loading Bluebird with Vanilla Visa GC
Jun 10, 2014, 6:27 am
#496
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
I am familiar with BB loading issues. But I recently ran into an issue when I had couple of failures loading BB. Bought one vanilla and tried to load BB with it. I have been doing the "Change payment" method for a long time now. It usually works.
Last week, it said "Debit not approved" and when I tried the second time, it said - "debit not available". The rep was impatient, so I had to stop trying again. Btw, I am within the daily and monthly limits of BB.
I went home and saw that all the balance in OV is gone! Called BB and they have no record of a failed transaction. Called OV, they said transaction went through alright, no holds, no pending, no issues.
I had to be out of town next day for 6 days, so I didn't get a chance to go to Walmart to inquire. I checked with BB and they opened a ticket. They got back to me and said, after their 'clinical diagnosis', they couldn't find anything wrong on their end.
I plan to:
- Visit the walmart and talk to the manager. But he may be furious to know abt the VGC and not debit card.
- Plan to dispute with BB.
What else can I do?
Thanks.
Last week, it said "Debit not approved" and when I tried the second time, it said - "debit not available". The rep was impatient, so I had to stop trying again. Btw, I am within the daily and monthly limits of BB.
I went home and saw that all the balance in OV is gone! Called BB and they have no record of a failed transaction. Called OV, they said transaction went through alright, no holds, no pending, no issues.
I had to be out of town next day for 6 days, so I didn't get a chance to go to Walmart to inquire. I checked with BB and they opened a ticket. They got back to me and said, after their 'clinical diagnosis', they couldn't find anything wrong on their end.
I plan to:
- Visit the walmart and talk to the manager. But he may be furious to know abt the VGC and not debit card.
- Plan to dispute with BB.
What else can I do?
Thanks.
Good luck!
Jun 10, 2014, 6:44 am
#497
Join Date: Jan 2014
Posts: 136
This sucks. I have only heard of this going the other way. But here's my advice, do not tell the manager that it's a VGC rather than debit card. You actually will have to speak to the account dept b/c they will have record of all transactions and will be able to see if a $500 purchase went through that wasn't credit. Make sure to have a copy of your statement so you know the exact time that the transaction happened. Also, have you rechecked your OV card online? Sometimes they take a little time to reimburse your money for failed transactions.
Good luck!
Good luck!
I am still thinking of strategies on how to get around this whole thing....
Jun 10, 2014, 6:49 am
#498
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
I did check with OV and called them again and they say they see no problem! It is approved. At WM, even if I take my statement, it clearly says InComm, which would let the manager know that it is a gift card.
I am still thinking of strategies on how to get around this whole thing....
I am still thinking of strategies on how to get around this whole thing....
Stop worrying about "how to get around it" and just focus on getting your money back.
Jun 13, 2014, 7:48 am
#499
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
Went to feed the bird at WM today. Used the MC kiosk and loaded the first $500 from the Visa GC just fine. The second $500 GC wouldn't load, and the machine spat out a ticket with "Debit Not Approved -- Call Authorizer." I tried three times, and on the third time the kiosk halted the transaction and the following message came onscreen: "A WM Associate will be available to complete your transaction for your protection..." Exasperated, I went to the money center associate. She tried to load BB from her station, and it didn't work. It asked for the pin and everything both at the MC desk and at the kiosk. She told me to call the BB phone number on the back. I then tried to buy a MO with my Visa GC, and it was declined, too.
Anyone know what's going on? I NEED to get this second GC unloaded...
Anyone know what's going on? I NEED to get this second GC unloaded...
Jun 13, 2014, 8:02 am
#500
Join Date: Dec 2012
Posts: 498
Interesting change in the process again today.
Now the cashier does not have to hit a button when it says
"waiting for cashier" and it automatically goes to process as credit. I know some have had this before but I always have time if they do not press anything. As of today, I need to be the fastest draw in the west to hit cancel on time.
done for the month finally.
Now the cashier does not have to hit a button when it says
"waiting for cashier" and it automatically goes to process as credit. I know some have had this before but I always have time if they do not press anything. As of today, I need to be the fastest draw in the west to hit cancel on time.
done for the month finally.
Jun 13, 2014, 8:03 am
#501
Join Date: Feb 2010
Posts: 1,263
Went to feed the bird at WM today. Used the MC kiosk and loaded the first $500 from the Visa GC just fine. The second $500 GC wouldn't load, and the machine spat out a ticket with "Debit Not Approved -- Call Authorizer." I tried three times, and on the third time the kiosk halted the transaction and the following message came onscreen: "A WM Associate will be available to complete your transaction for your protection..." Exasperated, I went to the money center associate. She tried to load BB from her station, and it didn't work. It asked for the pin and everything both at the MC desk and at the kiosk. She told me to call the BB phone number on the back. I then tried to buy a MO with my Visa GC, and it was declined, too.
Anyone know what's going on? I NEED to get this second GC unloaded...
Anyone know what's going on? I NEED to get this second GC unloaded...
Jun 13, 2014, 8:37 am
#502
Join Date: Oct 2013
Location: Alabama
Programs: Hilton Diamond, Hyatt Diamond, SPG Gold, Sixt Platinum
Posts: 190
Went to feed the bird at WM today. Used the MC kiosk and loaded the first $500 from the Visa GC just fine. The second $500 GC wouldn't load, and the machine spat out a ticket with "Debit Not Approved -- Call Authorizer." I tried three times, and on the third time the kiosk halted the transaction and the following message came onscreen: "A WM Associate will be available to complete your transaction for your protection..." Exasperated, I went to the money center associate. She tried to load BB from her station, and it didn't work. It asked for the pin and everything both at the MC desk and at the kiosk. She told me to call the BB phone number on the back. I then tried to buy a MO with my Visa GC, and it was declined, too.
Anyone know what's going on? I NEED to get this second GC unloaded...
Anyone know what's going on? I NEED to get this second GC unloaded...
Jun 13, 2014, 9:20 am
#503
Join Date: May 2014
Posts: 201
Went to feed the bird at WM today. Used the MC kiosk and loaded the first $500 from the Visa GC just fine. The second $500 GC wouldn't load, and the machine spat out a ticket with "Debit Not Approved -- Call Authorizer." I tried three times, and on the third time the kiosk halted the transaction and the following message came onscreen: "A WM Associate will be available to complete your transaction for your protection..." Exasperated, I went to the money center associate. She tried to load BB from her station, and it didn't work. It asked for the pin and everything both at the MC desk and at the kiosk. She told me to call the BB phone number on the back. I then tried to buy a MO with my Visa GC, and it was declined, too.
Anyone know what's going on? I NEED to get this second GC unloaded...
Anyone know what's going on? I NEED to get this second GC unloaded...
Jun 13, 2014, 4:54 pm
#504
Join Date: Sep 2013
Location: PHL suburbs
Posts: 216
Went to feed the bird at WM today. Used the MC kiosk and loaded the first $500 from the Visa GC just fine. The second $500 GC wouldn't load, and the machine spat out a ticket with "Debit Not Approved -- Call Authorizer." I tried three times, and on the third time the kiosk halted the transaction and the following message came onscreen: "A WM Associate will be available to complete your transaction for your protection..." Exasperated, I went to the money center associate. She tried to load BB from her station, and it didn't work. It asked for the pin and everything both at the MC desk and at the kiosk. She told me to call the BB phone number on the back. I then tried to buy a MO with my Visa GC, and it was declined, too.
Anyone know what's going on? I NEED to get this second GC unloaded...
Anyone know what's going on? I NEED to get this second GC unloaded...
Jun 13, 2014, 5:57 pm
#505
Join Date: Oct 2013
Posts: 1,322
I'd be surprised if there's anything WM can or will do, esp. at the store level. Also, there's not a lot BB can do, since they say they didn't receive the money. I'd bet the problem lies with InComm, which is where I suggest you focus.
Jun 14, 2014, 6:49 am
#507
Join Date: May 2014
Posts: 201
Jun 14, 2014, 7:48 am
#508
Join Date: Apr 2014
Posts: 4
Jun 14, 2014, 9:06 am
#509
Join Date: May 2014
Posts: 201
Hmmm...
Try them now? Or wait until this fiasco get's straightened out?
https://www.youtube.com/watch?v=BNjcuZ-LiSY&
[shakehead]